In Search of the Lost Customer: A High-Performance Analysis of the Accenture 2009 Consumer Satisfaction Survey Podcast - January 2010 - Video - http://nstore.accenture.com/IM...
Aftershock: Part 2: Business Transformation and New Business Models—New Management Strategies Podcast - December 2009 - Video - http://nstore.accenture.com/IM...
Aftershock: Part 1: Business Transformation and New Business Models—New Realities for Success Podcast - November 2009 - Video - http://nstore.accenture.com/IM...