"With the upgraded service, PC problems can be solved even when the system cannot be booted due to hardware problems or OS failure. The capability allows technicians to fix more PC problems than was previously possible. For example, technicians will now be able to fix hardware-level issues like corrupted BIOS, as well as reset system passwords, repair and update network card drivers, and remove malware more effectively, Keshavarz said." - Alan Cheslow from Bookmarklet