Married with two sons. Fareham, Hampshire, England. Head of Search for Impact Media, UK SEO Company. AdWords PPC Expert and Search Engine Marketing Specialist.
"Hi Joel Thank you for taking the time to comment. Obviously, I'm happy to publish your response in the interest of balance. For me, regardless of what we call the product, my main concern would be the cost versus value. That, combined with the lack of response to my email back in November, just led to a feeling of frustration. I also find it somewhat ironic that the publisher of a guide on social media marketing didn't spot this blog post, subsequent 'Twittering' of it or, indeed, the original email expressing disappointment. Luckily, I had a phone call, presumably to upsell, otherwise I'm sure this feedback would have remained unseen. No hard feelings and thanks again for your personal response."
- Adrian Bold