Allen Baranov › Comments

"My point is the opposite. Just like "social" and "BYOD" and "consumerisation" - IT will be forced into allowing multiple devices to connect to the internet and the sheer number of these devices will make internal IPv4 with NAT impractical. IT will thus be pulled kicking and screaming into allowing public IPv6 IP addresses on their "internal" networks." - Allen Baranov

"While I love Samsung and am lukewarm on Blackberry... this phone is lacking the 2 features that would make it a serious contender... BBM and free Internet.  If this is aimed at the youth market then I think it won't be too popular.  Although... maybe this could be the device to take Whatsapp to popularity." - Allen Baranov

"*shocked*  My thoughts and wishes go out to the poor children and their parents." - Allen Baranov

"*shocked*  My thoughts and wishes go out to the poor children and their parents." - Allen Baranov

"I think that the first thing to teach customer facing staff is "the customer is not the enemy." The second thing is "Listen."" - Allen Baranov

"I think that the first thing to teach customer facing staff is "the customer is not the enemy." The second thing is "Listen."" - Allen Baranov

"It just seems to me that when a phone is broken and will cost over a certain amount to fix then it is automatically labeled as "liquid damage". I have seen many phones go for a swim and invariably they all had some water or at very least some "mist" in the screen and my phone had none of that. The thing is that there was no-one at the Nokia shop or Nokia call centre who was able or willing to listen to me and make a plan to have my phone fixed - they just kept referring to internal policies and I got very frustrated. I hope that you get your internal processes sorted out but I can tell you that you have lost a long time Nokia customer and I have managed to convince a number of people not to get Nokia phones because of the poor aftersales service." - Allen Baranov

"It just seems to me that when a phone is broken and will cost over a certain amount to fix then it is automatically labeled as "liquid damage". I have seen many phones go for a swim and invariably they all had some water or at very least some "mist" in the screen and my phone had none of that. The thing is that there was no-one at the Nokia shop or Nokia call centre who was able or willing to listen to me and make a plan to have my phone fixed - they just kept referring to internal policies and I got very frustrated. I hope that you get your internal processes sorted out but I can tell you that you have lost a long time Nokia customer and I have managed to convince a number of people not to get Nokia phones because of the poor aftersales service." - Allen Baranov

"I disagree. Maybe my comment was a bit overboard and some stuff can be tightened down but... I think the point is not to create something that can be defended in court but really create something that doesn't need to go to court. I read EULAs from time to time and can't believe what kind of language is in them. Some of the best ones are direct but not unreadable. I've even seen some software where they have two agreements - one which is the legal one and one which explains in plain English what the author intends. The main thing is that your customers are supposed to be your partners and are generally not going to take you apart, they just need to know what is expected. For the few that will dig through the provisions, you can use the curious bystander and reasonable person arguments - 1000 of our customers didn't claim we owed them X, 1 has... thats not reasonable. The only companies where the contract was more important than the service were the ones that ultimately ended up..." - Allen Baranov

"I disagree. Maybe my comment was a bit overboard and some stuff can be tightened down but... I think the point is not to create something that can be defended in court but really create something that doesn't need to go to court. I read EULAs from time to time and can't believe what kind of language is in them. Some of the best ones are direct but not unreadable. I've even seen some software where they have two agreements - one which is the legal one and one which explains in plain English what the author intends. The main thing is that your customers are supposed to be your partners and are generally not going to take you apart, they just need to know what is expected. For the few that will dig through the provisions, you can use the curious bystander and reasonable person arguments - 1000 of our customers didn't claim we owed them X, 1 has... thats not reasonable. The only companies where the contract was more important than the service were the ones that ultimately ended up..." - Allen Baranov

"Paul, only a lawyer.... ... could think that use of words like "pursuant to the provisions" is plain language. My take: " 1. Liability (If things go wrong, what happens?) 1.1 We can't predict the future so if things turn out differently to what is expected , its not our fault. We will state upfront what you can reasonably expect from us. 1.2 If things go wrong then we can't be held responsible for loss or damage. 1.3 If you need to sort things out with us then you have 1 year to do it which we regard as a reasonable time period. 2. Indemnity (If things go wrong, you can't ask us to help) 2.1 We won't pay you any money (or give you anything) if things go wrong while we are doing our normal job. If we have broken the law, done wrong on purpose or really messed things up then please contact us to discuss further. " Notice lack of words like "pursuant", "instituted", "arising" etc. On the other hand.... maybe I'd leave your contract in place but have a "Provision 0 (zero)" 0. Plain..." - Allen Baranov

"Paul, only a lawyer.... ... could think that use of words like "pursuant to the provisions" is plain language. My take: " 1. Liability (If things go wrong, what happens?) 1.1 We can't predict the future so if things turn out differently to what is expected , its not our fault. We will state upfront what you can reasonably expect from us. 1.2 If things go wrong then we can't be held responsible for loss or damage. 1.3 If you need to sort things out with us then you have 1 year to do it which we regard as a reasonable time period. 2. Indemnity (If things go wrong, you can't ask us to help) 2.1 We won't pay you any money (or give you anything) if things go wrong while we are doing our normal job. If we have broken the law, done wrong on purpose or really messed things up then please contact us to discuss further. " Notice lack of words like "pursuant", "instituted", "arising" etc. On the other hand.... maybe I'd leave your contract in place but have a "Provision 0 (zero)" 0. Plain..." - Allen Baranov

"I think the first clause should be similar to the GPL: You visit this website at your own risk. You are not a customer of mine. Don't expect anything. If you are not happy with the above - close this window and go to facebook/google/etc. Agreement? What agreement? :)" - Allen Baranov

"I think the first clause should be similar to the GPL: You visit this website at your own risk. You are not a customer of mine. Don't expect anything. If you are not happy with the above - close this window and go to facebook/google/etc. Agreement? What agreement? :)" - Allen Baranov

"Considering the fact that you call yourself a "tech lawyer" I think that the answer to your post is quite obvious. I am one of the "quiet" clients and have not had very good service from different law firms of different sizes. The fact that you need to "bug" them to get work done is counter-productive. A good "job tracking" tool would do wonders. An SLA would be amazing. What would be even better is a website where I could log on and see why my "job" is stuck and what the next step is and an estimated time to completion. That would mean that I don't need to ever bug you." - Allen Baranov

"Considering the fact that you call yourself a "tech lawyer" I think that the answer to your post is quite obvious. I am one of the "quiet" clients and have not had very good service from different law firms of different sizes. The fact that you need to "bug" them to get work done is counter-productive. A good "job tracking" tool would do wonders. An SLA would be amazing. What would be even better is a website where I could log on and see why my "job" is stuck and what the next step is and an estimated time to completion. That would mean that I don't need to ever bug you." - Allen Baranov

"We are only starting to be able to control what information leaks out of the business which opens opportunities for increased use of the Internet for business. On the other hand, hours of Farmville is not going to help your business as much as someone actually doing work. The ability to run a farm online is not going to propel your business to new heights." - Allen Baranov

"We are only starting to be able to control what information leaks out of the business which opens opportunities for increased use of the Internet for business. On the other hand, hours of Farmville is not going to help your business as much as someone actually doing work. The ability to run a farm online is not going to propel your business to new heights." - Allen Baranov

"We are only starting to be able to control what information leaks out of the business which opens opportunities for increased use of the Internet for business. On the other hand, hours of Farmville is not going to help your business as much as someone actually doing work. The ability to run a farm online is not going to propel your business to new heights." - Allen Baranov

"Its amazing how bad cellphone companies treat their customers - http://securethink.blogspot.co... . (Even with your help, thank you very much,) I got much better service from Kreepy Krauly and Macro than Nokia which is crazy. By the way, how much are you selling your HTC for? I may be in the market for one :)" - Allen Baranov

"Its amazing how bad cellphone companies treat their customers - http://securethink.blogspot.co... . (Even with your help, thank you very much,) I got much better service from Kreepy Krauly and Macro than Nokia which is crazy. By the way, how much are you selling your HTC for? I may be in the market for one :)" - Allen Baranov

"Its amazing how bad cellphone companies treat their customers - http://securethink.blogspot.com/2010... . (Even with your help, thank you very much,) I got much better service from Kreepy Krauly and Macro than Nokia which is crazy. By the way, how much are you selling your HTC for? I may be in the market for one :)" - Allen Baranov

"They can start by sorting out their service: http://securethink.blogspot.co... I was a Nokia fanboi until all it took was one day and I lost all respect for the brand. I guess being so big makes some customers fall through the cracks which is sad. I've been watching a lot of long time Nokia users move over to Blackberry which is doing an amazing job in South Africa with non-corporate users. I will probably join them in the near future." - Allen Baranov

"They can start by sorting out their service: http://securethink.blogspot.co... I was a Nokia fanboi until all it took was one day and I lost all respect for the brand. I guess being so big makes some customers fall through the cracks which is sad. I've been watching a lot of long time Nokia users move over to Blackberry which is doing an amazing job in South Africa with non-corporate users. I will probably join them in the near future." - Allen Baranov

"They can start by sorting out their service: http://securethink.blogspot.com/2010... I was a Nokia fanboi until all it took was one day and I lost all respect for the brand. I guess being so big makes some customers fall through the cracks which is sad. I've been watching a lot of long time Nokia users move over to Blackberry which is doing an amazing job in South Africa with non-corporate users. I will probably join them in the near future." - Allen Baranov

"Send back: Nt @ ths time. MayB l8r. Kthxbye" - Allen Baranov

"Send back: Nt @ ths time. MayB l8r. Kthxbye" - Allen Baranov

"Send back: Nt @ ths time. MayB l8r. Kthxbye" - Allen Baranov

"Simon, you are wrong in your comment that Peter and Tim are on their own. The crux of the issue is really just that Facebook took information that was private and made it public or semi-public. You just can't do that! Twitter never gave any assurances that the tweets would be private. You knew from the start that everything you tweeted would be for all to see. The same with blogging. However, Facebook convinced users that their information was private and then opened it up for all to see. It was maybe not explicitly done but why have groups and friends when everyone can see you stuff anyway? Facebook saw how open people were on Twitter and wanted to replicate that across to their own network which is fair enough but they did it badly. They needed to go from opt-out to opt-in. Facebook is not alone here - Google made the same mistake with Buzz. But Google sorted out the Buzz privacy concerns in a matter of hours. Facebook privacy concerns are still there. I am one of those people who..." - Allen Baranov

"Simon, you are wrong in your comment that Peter and Tim are on their own. The crux of the issue is really just that Facebook took information that was private and made it public or semi-public. You just can't do that! Twitter never gave any assurances that the tweets would be private. You knew from the start that everything you tweeted would be for all to see. The same with blogging. However, Facebook convinced users that their information was private and then opened it up for all to see. It was maybe not explicitly done but why have groups and friends when everyone can see you stuff anyway? Facebook saw how open people were on Twitter and wanted to replicate that across to their own network which is fair enough but they did it badly. They needed to go from opt-out to opt-in. Facebook is not alone here - Google made the same mistake with Buzz. But Google sorted out the Buzz privacy concerns in a matter of hours. Facebook privacy concerns are still there. I am one of those people who..." - Allen Baranov