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Andrea Hill
Management consultant, author, and public speaker.
Treat yourself as well as you would a small child or sweet puppy. Provide incentives, reward good behavior, & forgive quickly & completely.
A "nobody's perfect" mindset is deadly in business. Ask instead "how close can we get to perfection?" Successful businesses get really close
Assessing or judging others' motives is like playing the game TWISTER by yourself. Don't bother. Base judgments on behaviors. It's easier.
Besides EQ & IQ, most people need more PQ. Perspective is a powerful focusing agent. Learn to see things from the other's point of view.
Delivering bad news is never fun, but more bad comes from positioning it for the least unhappiness or avoiding it altogether. Just do it.
Logic is the purview of science. Business is about psychology. Use logic to improve your plans, then embrace messy humanity to enact them.
If you ask WHY before deciding what, who, how, or when, you will come up with a stronger answer every time. WHY is the essence of strategy.
Action & accomplishment are important and instructional, but not enough. Set aside 3-5 hours each week to quietly learn. You need that too.
Defenses are useful when protecting oneself from deadly attack. Used any other time, they simply prevent us from seeing outside the walls.
Selling is a thinking and listening activity. Think about who will benefit from your offer, find them, listen to their objections, refine.
Overcommitment and stress are not the same as ambition and bias-to-action. Know your capabilities & stretch them, but with balance in mind.
Hurtling through the day without time to think? Stop. Write down your objectives, solutions, or ideas. Clear writing forces clear thinking.
There is no such thing as too much clarity in communication. Many problems would be avoided if we took the time to be more specific.
The biological/chemical world deeply respects process, and process out-of-control = disease. Business people are wise to learn from nature.
Many methods exist to achieve a desired outcome. Getting hooked on a particular method can obscure the best approach. Focus on results.
The desire to move fast often slow us down. Planning costs much less than implementing. Thinking is hard work. Plan hard, implement smart.
Nothing pays dividends in business like excellent communication skills. Take time to tune your listening and comprehension skills each day.
Different business models = different strategies. Compete on value, not price, and you won't end up cheapening your primary offering.
Tackle resistance (yours and others') with information and humor. Most resistance is based on fear. Ease the fear & lose the resistance.
When seeking to establish cash control in your business, remember there are 2 components: "cash," and "control." Do both, or don't profit.
Most people spend too much time correcting perceived weaknesses. Make a list of your strengths. Do you spend enough time playing to them?
At the heart of each business problem is an innovation straining to get out. Embrace problems to understand both scope and substance.
@aflyonthewall No problem!! I think you're a saint for keeping us all so well informed. Such a tiny mistake for such a big job.
@Tucson_Gem_Show - I think that's scheduled for tomorrow actually - Thursday October 1. But I'll check my calendar to make sure I'm right!
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