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Andrea Vascellari
Two-thirds of brands ignoring Twitter’s squeaky wheels, study - http://wallblog.co.uk/2011...
November 2
from delicious
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Only 29% of companies responded to a customer complaint when the grievance was aired publicly on Twitter, according to a new study, while about 86% of customers would have liked to receive some kind of follow-up.
- Andrea Vascellari