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Åsa Johan
Hyatt PR Hell a Lesson in Open Media | PR Blog News - http://www.prblognews.com/2009...
The Hyatt Regency Boston, the Hyatt Regency Cambridge, and the Hyatt Harborside fired 98 housekeepers on Aug. 31, replacing them with $8-an-hour employees from Hospitality Staffing Solutions. Many had been cleaning rooms at the chain’s hotels for more than 20 years and earned about $15 an hour. The criticism unleashed at Hyatt Hotels has been unrelenting and merciless, fueled through social media channels. The Consumerist, Executive Nomad, and the Harvard Business Review (Lessons From Hyatt: Simple Ways to Damage Your Brand) have weighed in, along with national news outlets, since the story broke on Sept. 17. Facebook groups have cropped up to “Save the Hyatt 100.’ On Tuesday, Massachussetts Governor Deval Patrick threatened a government boycott of the hotel chain. Taxi drivers are boycotting Hyatt and the protests have spread to Chicago. - Åsa Johan