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Bankwatch › Comments

Bankwatch
Re: phraktured.net: Netbook Musings - http://phraktured.net/netbook...
"Good choice I think. The 10 hours battery life though just reminds me that Linux needs to get better at battery life." - Bankwatch
Bankwatch
Re: I don’t feel safe with Wordpress, hackers broke in and took things - http://scobleizer.com/2009...
"I have a diffierent point to make here. Why do you need the plugins? I have been reading you for years, and your blog design is not relevant. Content and comments are important. Then when you added things like that annoying Google Friend Connect visiting the site became less enjoyable. Anyhow thats why I am happy I am sticking with wp.com. Cloud hosting is no different than having your own server in that it takes tender love and constant care and 24 hour monitoring. Thats not what blogging is." - Bankwatch
Bankwatch
Re: All the hype in the world (why PR isn’t enough to build your business) - http://scobleizer.com/2009...
"I agree with the track you suggest here that twitter in itself will not drive to a revenue producing business model. FaceBook will arrive at a business model once they look internally and realise the power of user information they hold, but I just do not see that with Twitter, which is more likely to become an add-on service to something else, such as CNN, Google, or Microsoft." - Bankwatch
Chris Nuttall
me @ FT.com / Google leads evolution of browser breakout - http://www.ft.com/cms...
"Google’s decision to extend work on its Chrome web browser to include a computer operating system is the latest sign that browsers are breaking out of their traditional mould, amid new developments in how we access the web." - Chris Nuttall from Bookmarklet
This is the best commentary I have seen yet on the Google OS announcement. Everyone is too keen to write this off as some kind of inconsequential play that will never see the consumer light of day. Also the involvement of linux confuses people too. This will change things for the better and make computers better, faster and user friendly. - Bankwatch
thanks! - Chris Nuttall
Robert Scoble
I'm at Accel Partners with #travelinggeeks in London and just heard a company talk about its Net Promoter Score. Why this is important:
Net Promoter Score is how the world's best companies now keep track of how happy their customers are. - Robert Scoble
I've heard it discussed a lot lately from a wide variety of companies (it's easy to get, only need to ask your customers one question), and at Rackspace it's almost a religion. - Robert Scoble
Wonga is the company and said its NPS is better than Google, which means it's very high. - Robert Scoble
We use it widely for all our online brands at Reed Business Information - Jim Muttram
Those companies with a high NPS will grow quickly without spending money on advertising. Spotify, for instance, has a high NPS and is getting 50,000 downloads a day here in Europe without spending money on advertising. - Robert Scoble
NPS is about more than just one question, if it's used right. It's about providing value to your customers, listening to them and acting upon what they say. Read Reichhelds book, the ultimate question. - Wouter Trumpie
Wouter: true, but many of us hate answering surveys so if you can keep them short you are more likely to get surveys answered, which is why I talked about that aspect of it. - Robert Scoble
definitely agree, should keep the surveys short and use the ultimate question, but you also need to interpret and act on the answers to the one NPS question. Why do or don't you recommend our product or company etc. Some companies just seem to measure NPS, because everybody is doing it, and do not do anything with the feedback they get, which is wrong. - Wouter Trumpie
essentially it is about how many people are talking about you and form the tribe for you.. hence this reduces the advertising spend for the company.. NPS = Evangelists i am guessing.. - aditi
For balance, here is a link to research regarding NPS called, "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" - In summary, Using industries Reichheld cites as exemplars of Net Promoter, the research fails to replicate his assertions regarding the “clear superiority” of Net Promoter compared with other measures in those industries. - http://contextrules.typepad.com/transfo... - David Gerbino
quite agree that NPS alone is not enough. Actionable feedback and trending is still needed. NPS as part of consumer feedback brings some order to often widely variable responses. - Andrew Cresswell
NPS done right can be very powerful. Very few companies only ask one question -- not even Rackspace. They use the NPS approach, in which you not only ask about likelihood to recommend, but also about WHY. They pass the individual customer feedback directly to the team members who can do something about it. It's the ultimate in actionability. By the way, that article David G references is bunk. Don't just read the text, but pore over the data. For a look at the data, see: http://is.gd/1mmo7 - Rob Markey
Are company utilizes this NPS. Ultimate Question! - Mark Williamson from BuddyFeed
Rob Markey, can you find a credible source of an opposing view of NPS? I always try find an opposing or different view on topics such as these. There are so many NPS evangelists out there and for someone to make a decision to use NPS, or anything new, based on just one side of a concept is not always the wisest move. Did I drop the Customer Satisfaction studies I project managed in... more... - David Gerbino
David, The most credible arguments against NPS generally come from the market research/statistician angle. It is absolutely true that the math of NPS (a single question-derived number collapsing an 11-point scale into 3) makes it less precise than more sophisticated (complicated?) indices. In our experience, you lose roughly 5-10% of the predictive discrimination when you drop to a... more... - Rob Markey
Rob, good comment with some great quant numbers in support of your points. I tend to side with the "market research/statistician angle" group, however, when working directly with the frontline, the NPS types of approaches are much easier to conceptualize. When managing for change, sometimes the best method is not the most statistically accurate. - David Gerbino
egad .... NPS has been debated amongst marketers for years. It is useful if used with care. The primary benefit is the simplicity. The primary negative is that it can drive unintended consequences when companies try to shift the score. - Bankwatch
Steve Rubel
Why I am Forking my Content - http://www.micropersuasion.com/2009...
This is an important process and I find myself doing the same thing. I am glad you landed where I have that blogs are alive and well, but their context is aligned with the longer thoughtful side of things, and well categorised easy to find - all things blogs do well. - Bankwatch
Robert Scoble
Anyone else find it notable that the FriendFeed and Twitter News Networks have lots of people in Tehran but CNN has to report from London?
That is why citizen journalism is going to surpass the big networks. Everyone is now a reporter. - Shawn Hickman
CNN is doing a lot of uncritical parroting of government claims right now. - Chris Baskind
CNN has actual reporters. They aren't allowed on the ground in Iran. Twitter and FriendFeed have Iranian citizens on the ground. Pretty big difference, Don't you think? - guruvan (Rob Nelson)
and yet the BBC manages to get reporters and footage for news stories from there - Darren Christie
big difference. big U.S. media is ineffective in this case - Capn' One Eye - adrift
I don't think it has to be one or the other, I rather think of it as one compliments the other: Citizens get the breaking news to the Networks, who then have the means to spread the word around. - Javier Altman
I think it is an issue of where they can broadcast from. Iran is cracking down and a sat linkup is fairly obvious to see. - Eric @ CS Techcast
Ineffective, but it's not a matter of it being their fault, there's just nothing to be done about it. - guruvan (Rob Nelson)
Shawn: There's a huge difference between "reporting" and "journalism" - guruvan (Rob Nelson)
a Fail is a Fail. doesn't matter who's fault it is. - Capn' One Eye - adrift
The fail resides in the Iranian government, not within CNN - guruvan (Rob Nelson)
They have at least one reporter (who I know personally) but he's only allowed to give one live report a day... and after a day like today, who knows if they'll even let him do that. - Jen Reeves
No, when they lead with a headline like "Two reported dead at shrine bombing" without further qualification -- and without the ability to verify it even really happened -- that's problematic. - Chris Baskind
Exactly, and what if he gives a live report that the government don't like? - guruvan (Rob Nelson)
Not any kid of "citizen journalism" since the beginning of medias people on the scene said what they saw. It is testimonial not journalism. Keenedy assasination was filmed by a tourist not by a camerammeram of CBS, but journalism still exists. Do not make confusion - Gilles Klein
I don't need CNN, I've got Scoble :) - Bryan Lee
Rob, when it comes to situations like this I think the lines a blurred a little. But you are correct. - Shawn Hickman
our (US) newsrooms (on TV and on 'paper') have been broken for years. maybe, just maybe...this will be the final straw. - Carlos Ayala
Chris: and what assurances do you have thet every report you hear from a citizen is accurate? - guruvan (Rob Nelson)
yes Bryan, I haven't needed CNN for a very long time now. - Capn' One Eye - adrift
If I was a government in trouble like this, I would be spreading disinformation on Twitter and FriendFeed myself - guruvan (Rob Nelson)
simple, a single report is suspect. we are not talking about single reports here. - Capn' One Eye - adrift
Well, they can't verify it right now. So a better headline might be "Iranian government claims two dead at shrine bombing." I am *not* saying they should be regurgitating Twitter. We don't need them to digest SM for us, anyway. - Chris Baskind
True that metageoff - guruvan (Rob Nelson)
Chris: The people who aren't into social media might want them to digest if for them - guruvan (Rob Nelson)
@Robert, We will make a public group here(ASAP) to cover most important stories there, hope you will encourage others to follow and reshare - Farnaz
citizen journalism is the future, as everyone else has no doubt noted - William Harryman
I don't think journalism not meeting standards is as important as the potential social media has to make huge changes in the world--when applied correctly. It's not 'us vs them.' It's a realization about how connected we are and how to use that knowledge responsibly. - amymstewart
I think we could argue that we are all journalist working for Twitter and FriendFeed. - Shawn Hickman
Or the Internet - Shawn Hickman
Well, then dammit, I think the Internet owes me a pay raise. I'm gonna call those guys right now! - guruvan (Rob Nelson)
haha, nice:) - Shawn Hickman
Social Media reporting is once again, far different than journalism. Not that the lines don't cross, but we have to understand that "citizen journalism" is generally a misnomer, and does a disservice to the journalists. Citizane reporting is a far more accurate term, and puts more of the onus on the viewer to determine the value of the report and the truth contained therein. - guruvan (Rob Nelson)
Apples and Oranges - Jeff Shannon
Rob, you're right. It does a huge disservice to the journalists, but now it's up to the REAL journalists to figure out how to use it. I know a lot journalists are upset because the word "journalist" is losing it's value. To me "journalist" and "reporter" are becoming the same thing. It doesn't matter if it isn't true, it's happening. So now it is up to the journalists to take a different approach. - Shawn Hickman
Shawn: journalist and reporter always WERE the same thing. The fact that they were once separated (and they never were in our journalism school) was just an act of hubris. - Robert Scoble
Shawn: agreed. now that those are different jobs, a journalist needs to do what CNN is doing, and digest and piece together the news from the reporters, and deliver something that is more than just reports. And - be able to determine the accuracy and veracity of the stories the reporters are presenting. - guruvan (Rob Nelson)
Robert: Interesting to hear that. I guess it's like the people in my field who call themselves "Graphic Designers" or "Graphic Artists" it's the same thing. - Shawn Hickman
Rob: I call that job a "curator" or an "editor." In the newsroom the editor did what you are talking about, not the journalists. The journalists wrote reports of what happened or took photos. The other functions in the newsroom decided on whether the audience saw those reports and what they meant. - Robert Scoble
most notable to me today, the vast difference of screen-time on the issue. last week they were asleep. now they are fully aware that the world is watching, connected to the story. they are using all tools available to them. so many sub-threads going on, the revolution is taking place because of the voice of the people in the streets being aware that they are supported- finding that the... more... - michael sean wright
@Scobleizer find it absurd - due to downsizing - now easy for them to get feed from twitter, friendfeed - courtney benson
Robert: I know I'm splitting a new hair now, but the fact is, now we don't have news being reported by "journalists" - we have the news being reported by simple people who saw it. That's a huge difference, and it makes sense to me to use the different terms to mean different things. - guruvan (Rob Nelson)
Rob: It makes sense to people who really know the difference, but the common person doesn't. Most people just use the simple or most popular term to describe something, and sometimes that isn't always true. - Shawn Hickman
And also, back in those newsrooms that had "editors" - those editors weren't dealing with what CNN's "journalists" are on live TV dealing with live reports coming in over social media. It's a very different thing as well. Is there anyone you call editor at CNN (for live news?) - guruvan (Rob Nelson)
probably because Iran has one of the largest blogger populations in the world? - grnavigator
CNN stays in London, because like the Obama administration, they don't want to appear to be choosing sides. As soon as it looks like a 50/50 fight or the Mousavi supporters have the edge, CNN will defy Kahmenei and report from Tehran and all over of Iran. CNN and all of MSM have always cherished the "brand extension" of having correspondents in the field, reporters on location and... more... - Matthew Stotts
Seems like old news/insight to me ... haven't we long known/thought that people can and will go where news organizations cannot? - James Hemby
Christian is Iranian, and was in Tehran since before the elections. She is barred from speaking openly while in Tehran, and we know that right? - Bankwatch
Bankwatch
Re: Install OpenOffice 3.1 in Ubuntu (Jaunty, Intrepid and Hardy) - http://webupd8.blogspot.com/2009...
"Thought so too ... but i also found myself with no OO after the first set of instructions, to then used Synaptic which told me I had files to remove, files to upgrade etc. When i launched writer after that, it was still V3.0 even in the small print. Quick reboot, and now see 1.3.1.0rc1 thanks for clear writing btw - not common ;-)" - Bankwatch
"Thought so too ... but i also found myself with no OO after the first set of instructions, to then used Synaptic which told me I had files to remove, files to upgrade etc. When i launched writer after that, it was still V3.0 even in the small print. Quick reboot, and now see 1.3.1.0rc1 thanks for clear writing btw - not common ;-)" - Bankwatch
Bankwatch
Re: Install OpenOffice 3.1 in Ubuntu (Jaunty, Intrepid and Hardy) - http://webupd8.blogspot.com/2009...
"Thanks for this - mission accomplished. Final thing for me was to reboot of al things, and then the "About" reflected the right version. In simple terms for me, the key was to use synaptic as its meant, to look for upgrades, and it did the job .. then the reboot, which still surprised me and not something I am used to with Linux. Awesome work guys." - Bankwatch
Bankwatch
Re: Install OpenOffice 3.1.1 in Ubuntu (Jaunty, Intrepid and Hardy) - http://www.webupd8.org/2009...
"Thought so too ... but i also found myself with no OO after the first set of instructions, to then used Synaptic which told me I had files to remove, files to upgrade etc. When i launched writer after that, it was still V3.0 even in the small print. Quick reboot, and now see 1.3.1.0rc1 thanks for clear writing btw - not common ;-)" - Bankwatch
Bankwatch
Re: Install OpenOffice 3.1.1 in Ubuntu (Jaunty, Intrepid and Hardy) - http://www.webupd8.org/2009...
"Thanks for this - mission accomplished. Final thing for me was to reboot of al things, and then the "About" reflected the right version. In simple terms for me, the key was to use synaptic as its meant, to look for upgrades, and it did the job .. then the reboot, which still surprised me and not something I am used to with Linux. Awesome work guys." - Bankwatch
Bankwatch
When will it all end? | the answer has to begin with smart banking regulation - http://thebankwatch.com/2009...
Thanks Greg. - Bankwatch
No, Colin, thank you. Just from reading your post, I have a lot of studying to do. - Greg GuitarBuster
@Greg .. I am just trying to figure it out and blogging helps me with that. There is so much hanging on getting this right, yet my faith in government to become economic rocket scientists overnight is low. - Bankwatch
Bankwatch
IMF Survey: Advanced Economies to Contract Sharply in 09, Upturn Next Year--IMF - http://www.imf.org/externa...
IMF Survey: Advanced Economies to Contract Sharply in 09, Upturn Next Year--IMF
"# World economy to contract for first time in 60 years # More sustained, concerted policy actions needed to revive growth # G-20 summit scheduled for April 2 in London" - Bankwatch from Bookmarklet
Bankwatch
FOREIGN POLICY | Experts worry that the dramatic expansion of the Fed's balance sheet .... causing inflation - http://blog.foreignpolicy.com/
FOREIGN POLICY | Experts worry that the dramatic expansion of the Fed's balance sheet ....  causing inflation
"Experts worry that the dramatic expansion of the Fed's balance sheet could make it harder to reduce the money supply once the economy starts to recover, causing inflation." - Bankwatch from Bookmarklet
Bankwatch
Does Jon Stewart use inside information? - http://www.finextra.com/communi...
"According to the Wall Street Journal, Jon (Scourge of Wall Street) Stewart and Larry (Wall Street Bigshot) Leibowitz are literal brothers in arms." - Bankwatch from Bookmarklet
Bankwatch
Foreign Policy: Gordon's Last Stand - http://www.foreignpolicy.com/story...
Foreign Policy: Gordon's Last Stand
"This man seems doomed." - Bankwatch from Bookmarklet
Bankwatch
BBC NEWS | Business | Fed pumps $1.2tn into US economy || and this is not inflationary .... how? - http://news.bbc.co.uk/2...
BBC NEWS | Business | Fed pumps $1.2tn into US economy || and this is not inflationary .... how?
"The US Federal Reserve says it will buy almost $1.2 trillion (£843bn) worth of debt to help boost lending and promote economic recovery." - Bankwatch from Bookmarklet
Bankwatch
ePolitix.com briefing: Turner review to come Wednesday 18th March: ePolitix.com - http://www.epolitix.com/latestn...
ePolitix.com briefing: Turner review to come Wednesday 18th March: ePolitix.com
"ePolitix.com examines the potential recommendations to be made by Lord Turner when he publishes his review of financial services regulation on Wednesday. The much anticipated review by the chairman of the Financial Services Authority (FSA) is expected to be used as a framework in the creation of a revised financial regulatory structure and by the government in its attempts to create an international regulatory framework." - Bankwatch from Bookmarklet
Bankwatch
next version of iPhone software - International Herald Tribune | 'preparing to unveil new hardware updates to the iPhone' - http://www.iht.com/article...
"Many Apple watchers believe the company is preparing to unveil new hardware updates to the iPhone over the summer, and they speculate that they might include a less expensive version." - Bankwatch from Bookmarklet
Bankwatch
FT.com / Asia-Pacific / Pakistan - Zardari to reinstate law chief to halt unrest - http://www.ft.com/cms...
Pakistan’s president will reinstate Iftikhar Mohammad Chaudhary as chief justice of the supreme court, in an attempt to quash a direct challenge to his rule. The move by Asif Ali Zardari defuses a two-year dispute that contributed to the downfall last year of his predecessor. EDITOR’S CHOICE Pakistan riots expose Zardari’s weakness - Mar-16 Nawaz Sharif profile - Mar-15 Army chief tries to defuse Pakistan crisis - Mar-13 Editorial: Burning Pakistan - Mar-12 Riots broke out in 2007 after Mr Chaudhary was dismissed by then-president General Pervez Musharraf. Yusuf Raza Gilani, prime minster, said early Monday in a pre-sunrise speech on national television: “Justice Iftikhar Mohammad Chaudhary will take charge as chief justice of the supreme court after the retirement of Abdul Hameed Dogar (the present chief justice of the supreme court) when he retires on March 21.” - Bankwatch from Bookmarklet
Bankwatch
No Clear Accord on Stimulus by Top 20 Nations - NYTimes.com - http://www.nytimes.com/2009...
No Clear Accord on Stimulus by Top 20 Nations - NYTimes.com
"Even so, they still seemed to have divergent views on what actions are required now." - Bankwatch from Bookmarklet
Bankwatch
Monocle ] " .. happiest, most interesting people we've met are those who live right above the shop." - http://www.monocle.com/section...
Monocle ] " .. happiest, most interesting people we've met are those who live right above the shop."
"It may or may not come as much of a surprise but some of the happiest, most interesting people we've met over the past 24 months are those who live right above the shop. You might want to consider being their neighbour." - Bankwatch from Bookmarklet
Bankwatch
China’s Leader Says He Is ‘Worried’ Over U.S. Treasuries - NYTimes.com - http://www.nytimes.com/2009...
China’s Leader Says He Is ‘Worried’ Over U.S. Treasuries - NYTimes.com
"BEIJING — The Chinese prime minister, Wen Jiabao, spoke in unusually blunt terms on Friday about the “safety” of China’s $1 trillion investment in American government debt, the world’s largest such holding, and urged the Obama administration to offer assurances that the securities would maintain their value." - Bankwatch from Bookmarklet
Bankwatch
Solving the jobs crisis | The jobs crisis | The Economist - http://www.economist.com/opinion...
Solving the jobs crisis | The jobs crisis | The Economist
"Join the queue In the rich world the job losses are starkest in America, where the recession began. Its flexible labour market has shed 4.4m jobs since the downturn began in December 2007, including more than 600,000 in each of the past three months. The unemployment rate jumped to 8.1% in February, the highest in a quarter-century. An American who loses his job today has less of a chance of finding another one than at any time since records began half a century ago. That is especially worrying when the finances of many households have come to depend on two full incomes. But it is already clear that unemployment will strike hard far beyond America and Britain. In Japan output is plunging faster than in other rich economies. Although unemployment is low, rapid job losses among Japan’s army of temporary workers are exposing the unfairness of a two-tier labour market and straining an egalitarian society. In Europe joblessness has grown fastest in places such as Spain and Ireland, where building booms have" - Bankwatch from Bookmarklet
Robert Scoble
@gregcollier my job hunt was over before I quit my old job. But my new job will be announced on Saturday on Gillmor Gang @stevegillmor
Awesome, that is nice to have things all lined up nicely like that. Of course, that's not due to just luck.. you're a very talented and smart guy with a crazy amount of industry connections and good will. You're a good example of career networking... very cool. Can't wait to hear what opportunity you landed! Cheers! <insert bottle of wine> - Susan Beebe
Congrats! True talent cannot hide, even in a recession. - Martha
congrats! - Jay
What is really funny is I wasn't looking for a new job at all because I had a contract that ran until next January. I am glad everything worked out, though, and can't wait to tell you what we are working on. - Robert Scoble
I'm impressed. I have my same ole job since '97. Since I've heard of you first on 2006 that's your third or fourth job. - Oliver Widder from BuddyFeed
i could make a few bets on what robert's new job is - Allen Stern
Thats terrific - good luck Robert. - Bankwatch
Outstanding and I'm looking forward to your announcement as well. Cheers! - ka3drr
Congrats robert ... look forward to the details - johnpiercy
Allen - DM me! LOL I can't wait - way too curious! - Susan Beebe
Bankwatch
FT.com / Lex / Macroeconomics & markets - The return of inflation - http://www.ft.com/cms...
FT.com / Lex / Macroeconomics & markets - The return of inflation
"Rising inflation expectations, rather than deflation, is the new fear. Warren Buffett – the man who said the US economy had “fallen off a cliff” – believes inflation could return to 1970s levels. Jim Rogers – the man who said the UK was “finished” – expects much the same. Pimco, the bond fund, sees similar risks." - Bankwatch from Bookmarklet
Bankwatch
FT.com / "The Treasury, has retained Citigroup to help it in negotiations with Barclays" | huh??? - http://www.ft.com/cms...
"The Treasury, which has retained Citigroup to help it in negotiations with Barclays, is expected to start discussions with the bank in the next few days." - Bankwatch from Bookmarklet
Lunacy - David HC Soul
Bankwatch
FT.com / In depth - Lost through destructive creation | By 2006, it could “take a whole weekend” for computers ... ..." - http://www.ft.com/cms...
"By 2006, it could “take a whole weekend” for computers to perform the calculations needed to assess the risks of complex CDOs, admit officials at Standard & Poor’s rating agency." - Bankwatch from Bookmarklet
Bankwatch
FT.com / Comment / Opinion - Adam Smith’s market never stood alone - http://www.ft.com/cms...
FT.com / Comment / Opinion - Adam Smith’s market never stood alone
"It is often overlooked that Smith did not take the pure market mechanism to be a free-standing performer of excellence, nor did he take the profit motive to be all that is needed." - Bankwatch from Bookmarklet
Bankwatch
FT.com / In depth | this innovation became so intense that it outran the comprehension of most ordinary bankers" - http://www.ft.com/cms...
"this innovation became so intense that it outran the comprehension of most ordinary bankers – not to mention regulators." and "The reason, he believes, lay in “groupthink ... and pressure to get business done” – as well as a sheer lack of understanding about how the models worked." This article really gives innovation a bad name. - Bankwatch from Bookmarklet
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