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Geoff Grist replied to Ben McConnell's discussion 'The SWOM Lobby: Say hello' - http://www.theswom.org/xn...
Denese Weems joined Ben McConnell's group - http://www.theswom.org/xn...
A great list: "100 things restaurant staffers should never do" http://boss.blogs.nytimes.com/2009...
Kicking out unwanted customers: "Don't talk during the movie or we will take your ass out." If you've been to a.. http://www.churchofcustomer.com/2009...
Charity Limula replied to Ben McConnell's discussion 'The SWOM Lobby: Say hello' - http://www.theswom.org/xn...
Lots of interesting debate in the comments of this post on Twitter as a killer customer service app http://www.churchofcustomer.com/2009...
Perhaps my next pair of word-of-mouth shoes http://nicekicks.com/2009...
Oodles of empty retail space means opportunity for pop-up store businesses. Make sure you have good WOM http://www.msnbc.msn.com/id...
Wood-fired coffee works well on so many levels right now.
RT @jackiehuba: New Pew data: 19% of U.S. Internet Users Tweet: http://www.adweek.com/aw...
What's more surprising: That 85% of US adults have a cellphone or that 15% do not? http://www.nytimes.com/2009...
Twitter: the killer app for customer service: "Hello, this is Sam Kaufman from the AT&T Internet Executive Offi.. http://www.churchofcustomer.com/2009...
Why is your boss a major jerk? Power + inadequacy = aggression. http://www.newsweek.com/id...
Martin Muehl replied to Ben McConnell's discussion 'The SWOM Lobby: Say hello' - http://www.theswom.org/xn...
Fees are penalties. Always.: It's a wonder why some businesses can't grasp this. Consider the U.S. airlines las.. http://www.churchofcustomer.com/2009...
A headline much of the world can appreciate: "Arrest of Hedge Fund Chief Unsettles the Industry" http://www.nytimes.com/2009...
Is "keep Austin weird" just an excuse to keep Austin sloppy & lazy? Tyson Cole, owner of Uchi, thinks so http://online.wsj.com/article...
For those of us who can't get enough analysis and sociological implications of "Mad Men." http://www.nytimes.com/2009...
1/2 of US internet users w/$100k+ incomes used a web coupon this year, more so than any other group. http://www.emarketer.com/Article...
4 questions with author Jeanne Bliss: What makes the difference between having customers who like you and custom.. http://www.churchofcustomer.com/2009...
Guessing that BalloonBoy will be a popular Halloween costume this year.
I feel like i was punk'd watching the last hour of #balloonboy coverage on CNN.
Report: Public moking bans don't hurt business & prevent unexpected heart attacks in non-smokers http://news.yahoo.com/s...
RT @jackiehuba: 65% of online reviews are positive, only 8% negative. Avg grade is 4.3 stars out of 5. http://online.wsj.com/article...
A throwdown: "Every decision at Google comes from data testing, not the reasoning of a creative mind." http://www.fastcompany.com/blog...
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