"There is also a natural tendency to accumulate slack: if you use 100% of the time of an individual in a particular role, you create a bigger uncertainty than if you ask him to operate at 70%, plus or minus a couple of percents; and thus, you become less predictable." - Daniel J. Pritchett

"Imagine a big organization that has been defining and refining its internal processes for the past decades ... Imagine that you ask it to conceive itself as an internal market where resources can freely recombine to pursue emerging projects. " - Daniel J. Pritchett