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Why Process Barfs on Social: Sameer Patel has an intriguing new post on the problems of E2.0 and its juxtapositionin... http://smoothspan.wordpress.com/2009...
RT @SameerPatel: Why Process barfs on Social http://www.pretzellogic.org/2009... #e20 #e2conf and my response: http://smoothspan.wordpress.com/2009...
Why Process Barfs on Social - http://smoothspan.wordpress.com/2009...
RT @drnatalie: RT @clarashih: keynote @e2conf http://www.e2conf.com/sanfran... | looking 4ward 2 our panel w/ U @WendySLea @BobWarfield #SCRM
RT @crmbuyguide: Reading: The Helpstream Blog - Helpstream Blog - Q&A with Dion Hinchcliffe ...: Throughout our Soci.. http://corpblog.helpstream.com/helpstr...
RT @drnatalie, @1000amps: Perhaps best practices not well understood yet | C best practices http://blogs.forrester.com/busines... #SCRM #customerservice
Great @mkrigsman article: http://blogs.zdnet.com/project... -- #scrm can help amplify the weak signals of failure so it can be avoided!
Amazing results by Amazon and Microsoft. We're moving out of the recession!
RT @ITSinsider Q: Has Twitter increased your business 10% or more? Answer Yes or No. http://twtpoll.com/psvhb6 #scrm #socialmedia
Podcast: From Soviet Era CRM Command and Control to Social CRM: I recently did a couple of podcasts with Phil Waine... http://smoothspan.wordpress.com/2009...
RT @ekolsky: The SCRM Roadmap - Part 1 of 5 http://www.estebankolsky.com/2009... #SCRM -- Like it and commented
RT @Helpstream Latest post: Social CRM Strategies for Marketing. Blog series featuring @BobWarfield http://corpblog.helpstream.com/helpstr... #socialmarketing
RT @PhilWW posted @ebizQ "From Soviet-Era CRM to the Social Fabric of the Web" http://www.ebizq.net/blogs... podcast with @BobWarfield
RT @Helpstream Latest post: Social CRM Strategies for Marketing. Blog series featuring @BobWarfield http://corpblog.helpstream.com/helpstr... #CRM
RT @Helpstream Latest post: Social CRM Strategies for Marketing. Blog series featuring @BobWarfield http://corpblog.helpstream.com/helpstr... #SCRM
RT @stevewoods @prem_k: Eloqua Artisans - Social CRM meets Marketing Automation http://eloqua.blogspot.com/2009... #scrm - @Helpstream integration!
Podcast: From Soviet Era CRM Command and Control to Social CRM - http://smoothspan.wordpress.com/2009...
Bought over 90 books on Kindle in less than a year. Wife says we're net down on what we spend on books including the cost of Kindles!
Just talked to @customerthink / @Bob_Thompson. Great guy to work with. Knows #crm / #scrm and good perspectives on overall software scene.
RT @hkotadia #sCRM will bring about a reorg in #Sales #Marketing #Support / flatter org structure -- No, but it will drive alignment
Ironic. Customer Service is the key to mighty Oracle's profitability. http://blogs.zdnet.com/BTL... #scrm #customerservice
Commented on: 3 (more)rules for making social marketing work by @abonde #socialmarketing http://www.estebankolsky.com/2009... #scrm #crm #socialmarketing
RT @kathyherrmann Saw Helpstream demo. Penetrating social monitoring & tracking. Had me salivating. #sm #scrm 1/2 http://www.helpstream.com
Social CRM Strategies for Marketing: Last week we covered Social CRM strategies for customer service. This week.. http://corpblog.helpstream.com/helpstr...
RT @ekolsky: Posted: Psst, Wanna Buy Some Social Sales for that #SCRM Implementation? http://www.estebankolsky.com/2009... #socialmarketing great post
RT @ekolsky: Posted: Psst, Wanna Buy Some Social Sales for that #SCRM Implementation? http://www.estebankolsky.com/2009... (Great post by Joe Galvin!)
RT @hkotadia Guest Blogger Steve McAbee: Social Media Is Too Powerful for B2B Companies to Ignore http://www.1to1media.com/weblog... #socialmarketing
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