Bret Taylor › Friends

Try using the method from this comment on MetaFilter: http://ask.metafilter.com/37017... (It's quite a long read but you might get a good deal!) - Tony Ruscoe

When I was shopping for a Prius, I simply scoured the web for local dealer e-mail addresses, then sent out a note that basically said three things: 1) Here's exactly what I want. 2) If you have it in stock, tell me your best price. 3) I promise to you that I'm not going to play y'all against each other, but also insist that I am busy and will not "come in to talk" or chat by phone. One shot. Send me your best deal. - Adam Lasnik

The result was awesome. I got a great price from a Daly City dealer, went down, signed the papers, got the car. :) - Adam Lasnik

I did pretty much the same thing as both Adam and Tony's MeFi post. The problem is that what I want isn't available anywhere in the Bay Area. I'm talking to one dealer who's happy to do a custom build order that would arrive in November, though he's pretty non-responsive. Another dealer just replied to my 3-week poke. She's found a suitable car in another state, so we'll see. Maybe I'm... more... - Kevin Fox

Something similar happens to me, but instead of it being over the test, it's off to the left side of the screen. The only way to get rid of it is to refresh. - Anika Malone

This is very weird. I can't reproduce it. Did this just start for you guys? Is it specific to any theme? Are you running any kind of scripts? - Ana

Ana, it's been happening to me since the end of April. What Kamath showed happend, *just* happened to me with your tagbox. I think I have a couple of screencaps on my netbook. If I get my power supply today, I'll post them. - Anika Malone

Ana: I've had this happen across themes. I am Win 7 on Firefox 3.5 and Chrome 2.0.172.33. I have observed it for the last month or a little longer I believe. I remember this happening on my Mac (leopard) too though I am unsure now and will check again after I get home. - Kamath (नमः)

Alp - I'm at b@brettkelly.org if you'd like to chat - Brett Kelly from iPhone

Alp wants to be King of the FF ecosystem :) - Jérôme Flipo from iPhone

how's it work? I'm too scared to enter my username and my remote-key heh - Rudolf Olah

Really? Why? - Brett Kelly from email

Hey Brett, I think you should make the input field type for the Remote Key into password instead of plaintext. Just for a small layer of security. - /Users/genieyclo

ah, yeah, I actually meant to do that before posting it :) - Brett Kelly from IM

:) - /Users/genieyclo

I'm just used to sites that show some brief example of how they work, or that have a screenshot or whatever :P - Rudolf Olah

No, don't bother hiding the passphrase. How often are you using something like this from a public computer, or where someone can see your screen? - Michael R. Bernstein

Brett, it would be nice if the tool showed some metrics next to each name (comments, likes, some kind of mutual compatibility or engagement measure) and let you sort by that as well. - Michael R. Bernstein

This is great Brett! Is the source somewhere or is it closed source? - EricaJoy

I may open the source up at some point, but I have large plans for the FF API (not necessarily selling anything, but plans nonetheless). We'll see how it goes :) - Brett Kelly

No worries, what I want to do isn't possible yet anyhow. :) - EricaJoy from IM

What do you want to do? - Brett Kelly

Create a way to subscribe to all subscribers. Subscribers aren't exposed via the API (yet) so this seems either very hard or impossible now. - EricaJoy from IM

To subscribe to all her subscribers http://friendfeed.com/ericajo... - Jérôme Flipo

I said that already. :P - EricaJoy from IM

actually, you could probably scrape somebody's subscribers fairly easily (until the API supports it, anyway). - Brett Kelly from IM

Brett, could your page have a link to the remote key page? Perhaps open the window in a new tab. - Kol Tregaskes

Could the characters for the remote key also be masked? - Kol Tregaskes

Is it possible to select all/none plus select by friends lists? - Kol Tregaskes

Need select all button :) - Live Crunch

what's my remote key? - BEX

Wow, looks like north shore Oahu - amelia arapoff

It's Tobago, and Pete and I just needed a vacation :) We're going in 5 weeks! - Amber

Net Promoter Score is how the world's best companies now keep track of how happy their customers are. - Robert Scoble

I've heard it discussed a lot lately from a wide variety of companies (it's easy to get, only need to ask your customers one question), and at Rackspace it's almost a religion. - Robert Scoble

Wonga is the company and said its NPS is better than Google, which means it's very high. - Robert Scoble

We use it widely for all our online brands at Reed Business Information - Jim Muttram

Those companies with a high NPS will grow quickly without spending money on advertising. Spotify, for instance, has a high NPS and is getting 50,000 downloads a day here in Europe without spending money on advertising. - Robert Scoble

NPS is about more than just one question, if it's used right. It's about providing value to your customers, listening to them and acting upon what they say. Read Reichhelds book, the ultimate question. - Wouter Trumpie

Wouter: true, but many of us hate answering surveys so if you can keep them short you are more likely to get surveys answered, which is why I talked about that aspect of it. - Robert Scoble

definitely agree, should keep the surveys short and use the ultimate question, but you also need to interpret and act on the answers to the one NPS question. Why do or don't you recommend our product or company etc. Some companies just seem to measure NPS, because everybody is doing it, and do not do anything with the feedback they get, which is wrong. - Wouter Trumpie

essentially it is about how many people are talking about you and form the tribe for you.. hence this reduces the advertising spend for the company.. NPS = Evangelists i am guessing.. - aditi

For balance, here is a link to research regarding NPS called, "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" - In summary, Using industries Reichheld cites as exemplars of Net Promoter, the research fails to replicate his assertions regarding the “clear superiority” of Net Promoter compared with other measures in those industries. - http://contextrules.typepad.com/transfo... - David Gerbino

quite agree that NPS alone is not enough. Actionable feedback and trending is still needed. NPS as part of consumer feedback brings some order to often widely variable responses. - Andrew Cresswell

NPS done right can be very powerful. Very few companies only ask one question -- not even Rackspace. They use the NPS approach, in which you not only ask about likelihood to recommend, but also about WHY. They pass the individual customer feedback directly to the team members who can do something about it. It's the ultimate in actionability. By the way, that article David G references is bunk. Don't just read the text, but pore over the data. For a look at the data, see: http://is.gd/1mmo7 - Rob Markey

Yellow is the one true format!! - Amit Patel

And don't forget my home and native land, a muddy color because all three conventions are used there. - Scott of Two Countries

Go RED! - τorƍue

I use YYYY-MM-DD for file naming, so that it sorts automatically for me. For normal communication with other USians, I use MM/DD/YYYY. - Ladybug Heather

Since many US websites support the "blue" format, are you, American rebels, often confused with the "red" one? - Jérôme Flipo

+1 to yyyy-mm-dd Heather. That's about the only one I can think of any logical argument for. Looks like only east asia has this right. - Joel Webber

i propose we start using yyyy-dd-mm just to mess things up properly ;-) (not really - *votes for yyyy-mm-dd) - immaterial

Go yellow, since it sorts well. :-) - Brian Johns

yyyy-mm-dd - ISO8601 FTW! For everything else I think that the blues outnumber the reds. ;-) - Andy Bold

They forgot a small region in silicon valley where they represent the date in seconds since epoch, formatted as n,nnn,nnn,nnn - Chris Lamprecht

Red is a real anomaly here -- why in god's name do we insist on sorting these things completely weirdly in the US? Month first, seriously? Drives me nuts. - Joel Webber

@Joel - and we still measure length in inches & feet, weight in pounds, etc. It's kind of embarrassing. - Chris Lamprecht

:-) - Kol Tregaskes

Thanks! I get an e-mail whenever someone mentions us in a FriendFeed comment via http://www.backtype.com/alerts — makes it a lot easier :) - Christopher Golda

In many ways we find customer service on FF easier than on twitter. Simply because a real conversation is possible. - Mike Montano

Location based services will have success, especially on the iPhone. - Torsten Eckert

It is called "NRU" and it isn't out yet. - Robert Scoble from iPhone

It is the coolest use of compass in new iPhone I have seen so far. - Robert Scoble from iPhone

Methinks I'll definitely need to upgrade now. - Anthony Baker

kind of like a better version of 'aroundme'? - Chris Heath

Is there some where we can read more about this new app NRU? May be a demo video? - Vinko

There is a video showing it here - http://lastminutelabs.wordpress.com/2009... - Russ

Is the same app that's on the Android HTC Magic. it's seems to do exactly the same thing, show you what's in the direction you're pointing the phone - Rachel Clarke

Rachel: yup, it's the same app as on Android. Very cool, I filmed a video of it on my iPhone but can't get it to upload to YouTube. Sigh. - Robert Scoble

I'll be keeping an eye on the response from AroundMe. - Nick Wade