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IT Service Desk Social #Ovum #Opinion by @AdamHoltby on @YouTube http://www.youtube.com/watch... bio http://ovum.com/authors... @OvumICT #ITSM
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RT @SophieDanby: Does anybody know of any reasonably priced conference centres/facilities in central #London?
RT @nishantshah1: I'm a sucker for great #quotes. I also love @tedtalks. This, therefore, is perfect: http://www.ted.com/quotes
RT @worldstechpod: Seven years of The World's Tech Podcast. Here's episode #365: http://www.world-science.org/technol...
RT @Impactoftech: I get tingles all over when tech firms understand that insurance & banking have very little to do with each other
RT @TonyBaer: Contact Ctr analytics look a lot like #BigData from @OvumICT colleague Keith Dawson http://ovum.com/2012... #Ovum
RT @AmdocsARteam: @carterlusher Keep us posted the next time you're in the area. Definitely overdue to reconnect & catch up -CL>Will do!
RT @OvumICT: CIOs must usher cloud into the government pigeon coop says @OvumICT http://ovum.com/2012...
RT @Jon_Ferrara: @iangjacobs ... Say hello to @carterlusher -CL> I will do so tomorrow as Ian and I are having lunch in San Francisco
Great day. Sitting down to lunch at Buck's in Woodside & organizing notes from conversations w/CRM visionaries looking to change the game
The Death of the Cyberflâneur http://www.nytimes.com/2012... @NYTimes @EvgenyMorozov -CL>Essay touching on late 19th c Paris to mid-90's 'Net optimism
Working on "CRM at the Heart of Customers Experience" panel for #OvumCongress12 Feel free to nominate vendor or end user CRM thought leaders
RT @PolycomAlert: Excellent article on #videoconferencing in healthcare by @OvumICT Cornelia Wels-Maug, Charlie Davies http://ovum.com/2012...
NYTimes: A New Resource for Hiring Programmers Has Become Entirely Too Successful http://www.nytimes.com/2012...
Merging United and Continental - article on difficulty, complexity, gazillion details http://www.businessweek.com/magazin... @BW
RT @flopitaux: @carterlusher It was a pleasure to show you our product #sfk -CL>Thx for the briefing. I'm looking forward to learning more
RT @iangjacobs: > 50% of Facebook’s monthly active users are on mobile apps http://www.appolicious.com/tech... #fb <-portends future of #custserv #cctr
On briefing by Salesforce Knowledge- nice product. Then I got hit by deju vu - ah, this is almost exactly like Software Artistry circa '94
#IBM #Worklight "all things to all people" While can be broad applicability, I'm skeptical when vendors don't give top use cases #IBMmobile
This morning is heavy on IT vendor #acquisition news. After the #IBMmobile call, on to #Oracle call on finalizing #RightNow deal #Ovum
RT @bob_sutor: While we talk about "enterprise" a lot, Worklight will very nicely support consumer-facing mobile apps too #ibmmobile
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