Now they tell me that it's going to be 24 hours before someone will return my call... - Ken Stewart | ChangeForge

my daughter just asked me if I didn't feel well. I told her that daddy was very mad. She asked why, so I informed her that someone drilled a hole in the side of my house. She asked why they would do that, and I informed her that they didn't seem to know any better. To that she replied, "They should... they are grown-ups." - Ken Stewart | ChangeForge

+1 for your daughter - chaz2b

How big of a hole? - Joel Robert Perez

Cable installer did the same to me, in 3 places. If I had it all yo fo again; I'ld hire an electrician to run the coax through my house and leave a pigtail for the cable guy to attach to outside. - Robert Hafer from iPhone

about the size of a quarter right through our siding... not even under! And ran it visibly in some spots around our house... I mean it just looks horrible! - Ken Stewart | ChangeForge

Robert the thing that frustrates me is that I have structured cabling in my house already. After I called the installer he said they couldn't use a splitter. - Ken Stewart | ChangeForge

I can't believe they didn't get permission. When Dish Network installed the stuff at our house they asked if it was okay first. - Michelle M

So now I get that call - from an AUTOMATED attendant. After I express my discontent by pressing 1 # several times (indicating extremely poor service) I am greeted with a thank you and goodbye! Wow! - Ken Stewart | ChangeForge

On the bright side, your daughter seems very level-headed! - Richard Walker

Oh this is the thing Michelle, my wife was here and they told her they needed to run a new cable. She agreed, not being very technical! So that is most frustrating as well. - Ken Stewart | ChangeForge

Basically, even if I had to drill a new hole (as a former electrician) I would never, ever consider this quality acceptable (even when I made $10 / hour). - Ken Stewart | ChangeForge

I have heard this happens more often than not. DirecTV utilizes sub contractors and some of those are quite fly by night. I have been in DirecTV hell over the years with total screw-up with our dish (wire never connected) but we were told it was our trees. Finally hired our own guy to fix. We won't even go into them automatically disabling our lifetime TiVO payment and then told me too bad. - Janet-The Bottley Crue

So is DirecTV on Twitter? Humiliate them! What else is twitter good for, anyhow? :-) - Richard Walker

I was successful in getting the situation taken care of ONLY after contacting the BBB as well as the only active email address I could find and it was the investor page link. I got action rather fast. I would rather eat glass and sit on fire than have to deal with their customer service people. - Janet-The Bottley Crue

Interesting idea, Richard! - Ken Stewart | ChangeForge

Well, I'm going on record! http://ff.im/5NSm9 - Ken Stewart | ChangeForge

Gross incompetence; every cable / satellite provider uses splitters. I think our cable guy's only installation tools were the long bit drill and a crimper. - Robert Hafer from iPhone

Robert, the excuse I was given was that HD was not supported via a splitter like in Dish. OK, then call me and tell me that. I need HD like I need a hole in my head - or in my house for that matter! - Ken Stewart | ChangeForge