Did end up commenting: While these charges are harsh and possibly groundless, as a customer of Philly Car Share since ‘04 or 05′, I’m not having a very hard time believing MEFA’s claims. Let me attempt to briefly recount the bullshit I’ve dealt with. 1. The removal of the late return grace period. Merely five minutes or less late returning your car? Say goodbye to $40 for a late fee. Even worse, there was a time when their phone line was non-functional as we were trying to extend our reservation and when we finally got through to a rep, they couldn’t guarantee we wouldn’t be hit with a late fee – even though the phone line delay pushed us past the return time. “Sometimes the automated system charges people. Sometimes it doesn’t.” A computer doesn’t arbitrarily decide to add charges. Give me a straight fucking answer re: whether we will have to fight a $40 charge or not. 2. Worse than the late fees? How about the same $40 charge for picking up a car a few minutes early? Better make...
- Cathy Heard