This sounds interesting! Will check it out.
- Viki
Been listening to the show show for a few weeks. I like it a lot. My only criticism would be that it's a 30 minute show stretched to an hour-long slot. They really only have so much material in each segment before they start humming in agreement for extended stretches. Makes me wish Google Listen had a 10-sec FF button.
- Aaron D'Souza
from Android
Danny Sullivan should be part of this.
- Chris Bartow
One version of Windows 7 would be the most amazing thing. $49 for pre-order upgrade, $99 at release and $199 for full version. They would make just as much money and would save a ton of development, marketing and tech support calls.
- Chris Bartow
It's climbing up the Tech chart in ITUNES too. Windows Weekly really is a AAA Quality podcast. Its now higher than other shows such as Security Now and about to overtake Macbreak in the itunes chart.
- Mark
It's about to overtake Macbreak? Way to stick it to the Apple fanboys, Paul! (Commence spiteful comments, please.)
- Eric Geller
One major item is touch API's & UI in Windows 7.
- Usman Bashir
It is on the ITUNES UK store anyways. It's one place below Macbreak Weekly.
- Mark
Nothing to see here, move along please.
- Paul Shadwell
Looking forward to what alex has to say about SD built into macbook pros
- Paul DeLeeuw
How I got the phone in July, pay $129/month, had the original phone, and my buddy is identical, yet he gets to upgrade inJuly and I can't until March
- Derek Duncan
Mykal: I bought maxed out 15" MBP 3 months ago...little mad
- Mike Bracco
Mykal: I'm surprised you bought an iPhone a few months ago and you listen to this show.
- Mike Getz
i hope that if the Apple Community could get them to refund us $200 for early adopters they can complain enough to allow us to upgrade
- Michael Zamora
there's an error because of the shared txt message plan you probably have, Leo
- Derek Duncan
Don't worry Leo - it wasn't legible.
- Kevin Watkins
this ordeal has kept me up at night, even contemplating paying my EFT and picking up the Pre, but then that means I have to live with a Pre for 2 years!
- Michael Zamora
I will be jealous of the video capability of the 3GS, but I'll manage
- Bwana ☠
My wife and I both got our iPhone 3Gs last year on launch day with a new account family plan. Her upgrade date is 07/12/09 while mine is 03/12/10. Makes no sense.
- Jim Graham
@Mike Getz: I don't listen to this show. I subscribe to Leo's feed
- Mykal
Mykal: yeah I, along with a lot of other people weren't expecting all these laptop updates.
- Mike Bracco
So who is disappointed in the lack of iPod touch updates?
- Steve Collins
AT&T is keeping me from buying. Waiting for a decent smartphone to come to Verizon.
- Jacqueline Harper
There is nothing that says the grass will be greener with Verizon.
- Jim Huls
I held off still have a 4G original IPhone and was holding off till contract ran out
- Kim Landwehr
I have to say I enjoyed the exclusivity, liked AT&T because they didnt put their lame firmware on a phone like Verizon, but I am ready for another carrier to carry the iPhone
- Michael Zamora
AT&T has to manually remove all the “Opt Out MMS codes” - I can just imagine a room full of temp hires getting carpal tunnel
- Bwana ☠
I think the other issue is the price of the plan. Not many people will pull $80 a month for the plan even if the phone is free. The low end people just won't do it, especially if they have a family plan.
- Chris Bartow
Two thumbs to type on the iPhone for me, but that space bar always catches me out!
- Lee Stone
yup, my only mistakes are related to space bar
- Bwana ☠
Mike - MobileMe is the iPhone's wireless sync solution
- Bwana ☠
I wonder how much space recording video will take up.
- Arthur Wilfong
Microsoft Word 2010 for iPhone w/keyboard :-)
- Derek Duncan
Didn't Apple announce A2DP in March? Surely it's not dropped?
- Paul Grav
Bwana - I mean locally for iTunes content. I do use MobileMe for contacts/Cal now
- Mike Bracco
Find my iPhone is active at me.com. Works perfectly. Requires 3.0 phone.
- Jason Thompson
With the new prices, it's no longer the cost of the phone itself that's stopping me from getting one (I currently have an iPod touch) - I just need O2 to lower the cost of some of their packages to make it more affordable for me.
- Lee Stone
I'm surprised it has taken this long for them to add an SD card - I use it all the time on my laptop
- Lee Stone
I'm just happy that FireWire is back on the low end model
- Jason Thompson
So, is the 13" MacBook Pro really a Pro? Can I expect it run run MATLAB like a pro? Why would I go with a 15" instead (from computational reasons)?
- Jason Miller
15" tops out at 2.8Ghz, while the 13" can only go as high as 2.53Ghz
- Bwana ☠
They acted like the 13" was now Pro because it could take up to 8GB Ram
- Mike Getz
I wonder if that 10mb limit is going to cause problems with tethering?
- Lee Stone
Doubt it. The 10MB limit is just for the carriers to limit data flow. Since AT&T will most likely charge for tethering, there shouldn't be a data size limit, just a total cap.
- Jason Thompson
ZFS again (thanks for the earlier responses, folks): if ZFS is on Server, what'll be the upgrade price for Server? Anybody know?
- Jason Miller
Sry, but JavaScript is just fine. I program high performance JS for a living. The Safari implementation has been very fast for years, version 4 is even better. The people to blame are the people making the website, who do not understand/care about execution speed. 5x improvement is often possible if you know what you are doing.
- Henrik Vendelbo
I wrote this for my friendfeed buddies to explain why friendfeed sees a lot less "a%%hole" and spamming behavior than other places on the Internet.
- Robert Scoble
Martin: the system they built here is pretty darn interesting to study.
- Robert Scoble
Hmm, interesting , and yes I think decentralized moderation is a pretty good control (maybe like Churchill said democracy is a pretty good form of government) - but I think the PRIMARY reason Friendfeed doesn't have a ton of jerks and spam is because it doesn't have the masses here yet, just as you said about the early days of the NetMeeting forum. By the way I just used NetMeeting for work yesterday - it was a viable lowest-common-denominator when the fancier options weren't.
- Dan Becker
Dan: I totally disagree. When the masses do arrive (who said they haven't arrived yet, by the way? Heheh) this system is far more resistant to problems that have popped up on other forums and chat rooms.
- Robert Scoble
Dan: for instance: go ahead, try to spam me. Or, try to be an asshole. I'll show you how we deal with that here and keep the signal to noise level high.
- Robert Scoble
The general tone here is conducive to good conversation. Thought-provoking topics, interesting news, and plenty of lively, sensible debate/discussion. Wouldn't be that many people wanting to go against that sort of thing.
- George Hall (Australia)
Robert: I know - it's so simple and yet so complex. I tried to do a Screencast about it on Saturday (to encourage people to try FF) and there was so much to cover that it ended up 20 minutes long and I scrapped it. But yes, this model of moderation is very effective and probably the future, if it can be integrated in a wider way across multiple sites.
- Martin Bryant
George: see, though, the system here itself makes sure we both behave. This is VERY DIFFERENT than other moderation systems that have been tried.
- Robert Scoble
One thing I didn't cover on the positive side, is that if you both behave and participate with interesting content your stuff will get "liked" and "commented on" which increases its distribution dramatically.
- Robert Scoble
It's true that the masses aren't here yet, but I suspect Robert is right: that even when they arrive the simple concept of having each person moderate their own threads is powerful enough that it will keep bad forum behaviours to a minimum. The question is whether new kinds of bad behaviour, unique to distributed moderation, will arise.
- Edward Coffey
George: in short, if you troll here, I'll delete your comment from this thread. Strike one.
- Robert Scoble
I think this idea of "decentralized moderation" is also seen in the blogosphere. Here on FriendFeed, every post is like a post on your own blog. You moderate your own comments. FriendFeed is like a centrally hosted blogosphere, on steroids. :)
- Meryn Stol
George: if you troll me again, strike two. If you troll me a third time, I'll just block you.
- Robert Scoble
Blocking keeps you from seeing my items at all, so you can't attack me anymore.
- Robert Scoble
I said it before: The "blog" model has proven to scale. There are millions of blogs, each with its own conversations.
- Meryn Stol
Okay, I know I can delete my own comment...and I think, if I remember correctly, the thread-starter might have some control...anything I've missed there?
- George Hall (Australia)
Meryn: true, but with one HUGE difference. You have identity here and can be blocked. On my blog? You have NO identity in my comments and can not be blocked and you suffer no ill consequences from me trying, either.
- Robert Scoble
George: right, I can delete you on this item because I started it. You can delete me on items you start.
- Robert Scoble
Robert, yes. That's a major added benefit of FriendFeed. Something like Disqus, IntenseDebate, Facebook Connect or OpenID could solve that for blogs though.
- Meryn Stol
That's good to know, because I've seen the problem with spam/trolling on my blog...so it's good to know I've got some control over the total troll commentors.
- George Hall (Australia)
Meryn: it could. If I troll a Disqus blog, and get deleted, do I suffer negative consequences? And, does that blog get removed from my view totally? Nope, right? Well, then, it isn't as resistant as friendfeed is.
- Robert Scoble
I can see the actual consequence of getting blocked on friendfeed, as that would affect your overall friendfeed reputation.
- George Hall (Australia)
George: it doesn't just change your reputation. If I block you you can no longer see any of my items, comments, or likes. The attack surface you have has been reduced. That's HUGE.
- Robert Scoble
The more people blocking you, the harder to really misbehave in the long run.
- George Hall (Australia)
All in all, that's quite effective compared to a lot of other sites.
- George Hall (Australia)
Robert, you've got a good point there. In the case of blocking (as opposed to regular moderation) the consequences are far more dire than could be done with blogs: You can exclude people from seeing your own posts. That goes further than excluding people to comment. (I do think we might two types of "blocking", one all-out, one only for blocking comments)
- Meryn Stol
So that also affects even interacting with other people in your posts, too?
- George Hall (Australia)
George: yes. If I block you you can no longer interact with other people in my posts because you can no longer even SEE my posts! You also can't see my comments in other people's posts and my likes are now invisible to you, as well.
- Robert Scoble
So what's the exact mechanism for blocking? Haven't exactly paid attention to a block button yet...
- George Hall (Australia)
"You also can't see my comments in other people's posts" I don't think that's true. One person has blocked me. I can still see his comments in other people's threads.
- Meryn Stol
Robert: The biggest concern I have is possible abuse by moderators. You mention moderator reputation being a factor in preventing unreasonable behaviour on the part of moderators, but is it enough? The idea that I can have a fascinating debate with someone, then tomorrow find the whole thing deleted at the whim of the person I was debating with, or the third party whose thread we were debating on, seems like a disincentive to put a lot of time and though into such a conversation in the first place.
- Edward Coffey
Edward: you betcha it's enough. You just wait to see the blowback that happens if someone like me starts deleting comments without cause.
- Robert Scoble
I'd venture a guess abusive moderators would, themselves, eventually be blocked by a significant amount of people.
- George Hall (Australia)
Meryn: really? Hmmm. Must test that out. I could have sworn that it blocks everything from view.
- Robert Scoble
George: if someone deleted my comment and I didn't think they had cause I'd stop liking and commenting their stuff.
- Robert Scoble
George: and I might block them just for being a jerk.
- Robert Scoble
George: I expect the same would be done to me, too, if I did that.
- Robert Scoble
Robert, yes, I thought that at first too, but apparently not. I hope we can get different blocking levels. Then we could make our own "sanctions" against people. BTW I studied some international law in college. There are some similarities. :)
- Meryn Stol
It's fine to block bad people after the fact, but I'd still like to see some mechanism whereby if someone blocked me or deleted my comments, I could still access an archived copy of how the conversation looked before that action occurred.
- Edward Coffey
George, yes. I think that if someone is trolling in my threads, I wouldn't want to totally exclude them from my content. I would want them to keep them from commenting again.
- Meryn Stol
Edward: I don't mind that it's a death penalty. It's like a nuclear bomb. If you use it too often you end up killing yourself.
- Robert Scoble
Robert, funny that you are talking about a nuclear bomb, and I'm talking about international law. I hope we can work towards peaceful sanctions. :D
- Meryn Stol
As blocks can also been seen as a form of negative endorsement it would be interesting to see in someone's profile if _my_ friends have blocked him/her.
- Jan Ignatius
Meryn: wish it were that easy...you do get some really nasty trolls, especially on Twitter. One springs to mind who pops up during major situations around the world trying to preach hate stuff. On Twitter, blocking them from just one reader's view isn't that effective a solution.
- George Hall (Australia)
Jan, agree. That would be some interesting data to see. In general, it would be nice if you could make your block-list public, so that everyone sees who you've blocked. Maybe together with an (optional) reason for blocking.
- Meryn Stol
It's also a way to combat against fake accounts blocking a user just to hurt his reputation.
- Jan Ignatius
On twitter, a really aggravating, hate-preaching troll can be banned by Twitter, although the example I've cited keeps finding a way to get past that. Ahsan just answered what would have been the next question I was going to ask about friendfeed's method of dealing with that same case.
- George Hall (Australia)
George: plus the friendfeed team can see who is earning blocks and I'm sure that can also provide a warning system to check in and see if someone is needing a global block.
- Robert Scoble
Presumably a blog using Facebook Connect exclusively for comment posting should move the onus to the real user and hence their reputation and it would solve most of the same issues without the complexity. What do people think?
- James Harnedy
Does this lead to users having to join a service like Facebook, before they're allowed to sign on to regular blogs, and social media networks? Does it effectively end up with the 'walled garden' of Facebook (or similar service) enveloping almost the whole public internet - i.e practically all web sites that require a log-in?
- Ian May
Good idea James, that centralizes reputations. But what if someone wants to use Google Connect or OpenId ? Here on FF at least its all under a single umbrella ... and data from other sites is 'Fed' in
- Ahsan Ali aka. Slick
In fact, isn't FF, thanks to its architecture a mini-internet in itself ?
- Ahsan Ali aka. Slick
Does a facebook connect -only approach mean that one always has to comment with his true identity revealed? Surely there is need for pseudonyms in the future too..
- Jan Ignatius
@Meryn That is not a bad idea...scales of blocking. Like see their links but not their comments, etc. Interesting.
- Neal Jansons
Indeed it restricts your audience but like everything there is a balance and I see a trade-off between ease-of-use and content quality.
- James Harnedy
@Robert: how is friendfeed's block different from twitter's block ?
- Antoine Bertier
Antoine: if I remember right, they are very similar.
- Robert Scoble
One approach could be an openID provider that verifies your real identity but enables you to create pseudonyms tied to this account for every service you want to use. Now, if your pseudonym at service x is blocked you cannot create another one as the openID provider limits your pseudonyms to 1 per domain/service (and you can only have one verified account with that openID provider).
- Jan Ignatius
Why doesn't FF provide a comment widget that can be embedded in blog entries? The comment widget can then act as a mini UI tied to the permalink discussion over at FF. To minimize the effect of FF being a walled garden, FF should expand their authentication system to support things like Facebook Connect and OpenID
- Edmund Tay
Edmund: there are some Wordpress Plugins that do just what you're talking about.
- Robert Scoble
Excellent points. I too have been noticing the gradual degradation of the conversation in chat and forums. I do hope that the system here works to keep FF interesting.
- Leo Laporte
Leo: if not, we're coming over your house for conversation and beer! :-)
- Robert Scoble
But I can just create another account and continue attacking. I would love a system that let you say your account has to be X days old and you must have X amount of reputation (waiving magic wand) to comment.
- Chris Bartow
Robert: An official Javascript based widget provided by FF would be better because then it will be platform agnostic. Ok, I'll even settle for a 3rd party widget but it shouldn't be tied to a specific platform. With the existing Wordpress Plugin (http://blog.slaven.net.au/wordpre...), you get people like Louis Gray offering to pay for a Blogger version :)
- Edmund Tay
Chris: how would you gain reputation if people block you from their threads?
- Martin Bryant
yup you nailed it robert, the full control to the end-user of controlling their own experience here in friendfeed is what i've always liked & after only really looking for a presence aggregation service originally - i block w/out remorse so haven't had to delete or moderate comments yet but i like that the functionality is there
- mike "glemak" dunn
Martin: That's why I wrote waiving magic wand. It could be by # of friends or stats on a system wide level. Similar to identifying spammers on Twitter by looking at Following vs Followed.
- Chris Bartow
Hmm, interesting contrast between being blocked on Friend Feed (so can't follow) and not being able to be blocked from reading a blog. Still, even for a pubic blog, so long as there is some sort of identity scheme, one should be able to restrict commenters, not just delete their particular comments. Is this all just about anonymity, where FriendFeed even controls visibility through it...
more...
- Dennis E. Hamilton
So it seems that to extend the FF model for moderation well into more of the online conversation, ie blogs, twitter, fb, that several different identity systems may have to be able to leverage the FF model so that 1. users have choice 2. more people can be included in the conversations.
- Brendan Cosgrove
+1 Dennis, you said exactly what I was thinking while reading this thread. FriendFeed's comment lockdown is only possible because there are no anonymous comments allowed. There's a reason Robert hasn't disallowed anonymous comments on his blog, and it's because he wants to encourage as many comments as possible. FriendFeed still presents the registration barrier and that's going to drive away some would-be commenters even as it fosters increased participation by the ones who do register.
- Daniel J. Pritchett
daniel, i like to remember that ff started as a presence aggregation service and blossomed into a conversational experience, i'm sure you've been followed by what i call "null" friendfeeders: no profile info, avatar, service integration or activity (likes/comments) these are attempts at anonymity that the system easily allows us to recognize - of course once someone starts engaging they have entered the community, even if they started as a "null" user - from there they are judged by their actions in ff
- mike "glemak" dunn
I disagree. If 4chan decided to spam your FriendFeed, you'd be blocking for hours. I stand by my claim irc still has the best moderation tools.
- Bwana ☠
I could use color coded conversations or indent level matching-> fun trying to follow all the great ideas/responses but challenging making sense of the outcome.
- Mark Essel
ok finally made sense of the conversation: there's a need for protection against faceless spammers, and also a need for anonymous users to freely add value to posts. Some type of sliding bar per post security that is customized to each user to optimize their experience/expectations?
- Mark Essel
Agree 100% .. after all, here we are a "personal forum/topics administrators"... however diffusion of platform make the difference ... will see if we are right!
- CantorJF
bwana - yes, that example is scary and would waste lots of time, pls link to your blog post back in this thread - i'd read it :)
- mike "glemak" dunn
Great post, Robert. It came in handy for a discussion I've been having with investor relations officers who are looking at shareholder forums and shaking in their shoes at the idea that anyone can say anything they want on a forum.
- Dominic Jones
Ironic - My sites are down :) Hopefully I didn't tick the chans off
- Bwana ☠
I have already observed a new kind of trolling that results from the FriendFeed moderation system - I call it microtrolling. If you apply game theory to the decision to block someone, there's a cost-benefit analysis. Contribution vs Rudeness are orthogonal and are determined over time. If someone is rude but never contributes, they'll get blocked quickly, whereas someone who has contributed a lot over time can get away with more rudeness because people will hesitate to lose the expected future...
- Robin Barooah
...contribution. The same is true of people who host a lot of interesting discussions. If they themselves are rude, the threshold for blocking them is higher than for someone who doesn't, because you are not only excluding them, you are excluding yourself from discussions they start which involve other people.
- Robin Barooah
So someone who is very popular can enter a discussion moderated by a less popular person and there'll be a higher threshold for blocking them if they are rude or disruptive. My name for trolling above the mean threshold but below your own personal threshold (because you're popular) is 'microtrolling'.
- Robin Barooah
Robin: That sounds a lot like life. I won't spend time with someone who is rude all the time, but if someone is generally a pretty good person but occasionally a bit of an ass, I'll make allowances.
- Edward Coffey
Robert - Thanks for the fabulous post… Hooray! for this uber geeky post! I am super happy to see you continuing to champion FriendFeed.com - my all time favorite social site; clearly yours as well! :) ... While I was reading your post about the FriendFeed “block” feature, Paul Buchheit’s words immediately came to mind … “Do No Evil.” - If that doesn’t say it all, I don’t know what does! That is the basis of the FriendFeed culture. If one can’t live in that reality, they have no business in FF.
- Susan Beebe
Edward: It's similar but qualitatively different. I'm saying that their popularity on FriendFeed systematically enables someone to be ruder on other people's threads and face a lower threat of moderation. The fact that the thread is associated more with the with the thread owner increases the effect. If they were consistently rude on their own threads, then they'd lose popularity more rapidly.
- Robin Barooah
I like the FF option of having each individual deal with rude or uncalled for behavior themselves, different people are sensitive about different subjects and at different levels with FF I don't have to depend on anyone else to block someone, its my decision alone
- Kim Landwehr
Kim: you can only block people from your own threads though. You will still see them in other people's threads.
- Robin Barooah
Just to clarify - I personally like the way the friendfeed system works, but although it's intuitive to use, I think it's not entirely obvious what the consequences of each action is and this reduces the deterrent effect.
- Robin Barooah
robin - when you block someone they are gone from all your experiences on friendfeed and you are gone from all theirs...
- mike "glemak" dunn
Mike - you're right about that. Kim - I was wrong.
- Robin Barooah
That actually increases the strength of the 'microtrolling' effect I described. I.e. the loss in terms of a bad experience through seeing threads in a disjointed way is even greater if you block a very prolific user.
- Robin Barooah
robin, i've been on friendfeed for awhile and blocked the obvious trolls/haters from day 1, some of which are as you've stated prolific, so yes you do notice reactions to them in others comments, sort of a ghosting effect but it doesn't create a negative experience for me - i'm glad to have the trolls out of my experience and love friendfeed for providing that functionality...
- mike "glemak" dunn
Mike, I'm not talking about people who are consistently trolls and do little else, and I am not criticizing FriendFeed's functionality which I think is state of the art. I am pointing out that being prolific in general, and posting good stuff gives such people more of a license to get away with rudeness in other people's threads when madness strikes, and that there is no mechanism to control this other than their own self-control. i.e. the threat of blocking isn't much of a deterrent.
- Robin Barooah
ah got it robin - good point - the prolific folks I follow tend to not be rude at least in my experience
- mike "glemak" dunn
wait, so what's keeping spammers and trolls from just opening new friendfeed accounts as they get blocked?
- Ned Baugh
He didn't look straight into the camera, however - as pointed out by Steve Garfield.
- l0ckergn0me
8. He knows that the real problem is that they hired idiots and are "reexamining" all hiring practices. THAT is the best way to make sure you get a good brand.
- Robert Scoble
9. He used personal language "it sickens me." Not marketing speak.
- Robert Scoble
Interesting mix of being apologetic and totally pissed at the same time. Overall thumbs up from me.
- Mike Doeff
10. He is working to "regain our trust."
- Robert Scoble
Is there anything else he could have done to answer this crisis?
- Robert Scoble
He didn't offer us a coupon to make us feel better. I didn't feel condescended to.
- Kevin Fox
Good lead, Robert. Glad to see discussion around the response.
- Valeria Maltoni
Now if he could just work on making the pizza not taste so bad.
- Dave Roth
now is the best time to go to Domino's in Conover. clean as a whistle.
- nesman89
I don't mind that he didn't look straight into the camera. That shows he isn't "slick" or "overcoached."
- Robert Scoble
Yes, it would have been better if he had looked into the camera, but given that a teleprompter is an expensive item, and rigging a two-way mirror with a magnified view of a printed script is a hassle... I think the minor shortfall can be forgiven. All seven of Robert's points remain absolutely valid.
- David Muir
Textbook is the best way to go. Swift and done. Now in time, people will forget, crave cheap, fast, and delivered food, and it's over.
- Mike Lewis
Very well handled. I agree with you, Robert, this will make its way into textbooks alongside Tylenol's response to the poisoning crisis three decades ago.
- Stephen Mack
so far this year, that's, what, rats in the peanuts, perchlorate in the babby formula, prescription drugs in the drinking water, snot in the pizza... what was safe to ingest again?
- Karim
Bravo, Dominos. Nicely done. Speak up or be spoken for.
- kevin j higgins
But he's using a teleprompter. He's evil.
- tehNewYear
tehKenny: I don't think he was. I bet that he was looking at some notes, though. It didn't come across like he was reading. For someone not experienced with a teleprompter you can not use one and not come across like you're reading.
- Robert Scoble
Their response was appropriate and in a timely manner which is key now.
- Christi
Anyone who has ever used a teleprompter realizes how hard it is to use one and how hard it is to look natural doing it. I bet he had someone off to the side of the camera he was talking to who was holding notes up to remind him what to talk.
- Robert Scoble
I wasn't there, obviously, but watching the CEO look off-camera yet speak as if to a person made me think he was looking at a person to stay "real" and "personable" and not canned or offering a performance.
- Bloom Seed
Carmen: "W" had a LOT of media training and a team of people to tell him how to do it. I doubt this CEO has had much media training.
- Robert Scoble
rewatching it makes it clear that he's reading notes (his focus starts at top, moves down as recording proceeds). Still, though, comes across as a real person. Not everything needs professional actors, producers, makeup, sets...imperfect may be the new perfect, as far as communicating genuineness.
- Bloom Seed
Comes across as very heart-felt, and almost makes me want to order with them (I'm not sure we have them here in this town)! Shouldn't they have added something like "We'll now be installing cams in all our kitchens streaming direct to Ustream, making us the ONLY food delivery you can trust to not mess your food"? :)
- Philipp Lenssen
Philipp: well, that would certainly be cool but would be way beyond something they could deliver on in two days.
- Robert Scoble
I mean, I'm not a big fan of Dominos, but this helps them establish themselves as giving a crap. Good PR move.
- Mike Nayyar
Great video response straight from the company president. As for watching food getting prepared, the Papa John's locations that I've been to are open and you can basically see them making your pie. Not sure if Domino's has stores like that...
- Doug
solid performance-- came across naturally and believable, blend of professionalism and good ole fashion ass-kicking anger. It was smooth but not overly slick; no suit or tie and shot in store surrounding. Content was solid too, assuring customers everything that could be done was being done. One minor tweak: he doesn't appear to be looking directly at the camera.
- mark ivey
I wonder if they thought about making it a response to "that video" on youtube to get the eyeballs needed to make this count..
- Tom Masiero
Ari - it's more than "just pizza" - it's the livelihood of 125k employees. We are focused here on a textbook response, but this is also a clear demonstration of the power of leverage that SM holds: two idiots can do major damage to the brand, the company, and by ultimately to the employees. Hat's off to Mr. Doyle and his advisers.
- Bill Sanders
Rewatched it and yes he is reading it. Regardless, I think it was handled pretty appropriately.
- Jay Neff
good job. small nit: next time they need to move the teleprompter (or cue cards) either over or under the camera.
- MikeAmundsen
Video is good if Good Messenger (which Domino's guy IS) But also put the incident on my radar screen, which hitherto I was unaware of.
- JimmyJet
Wasn't aware of the incident but sure feel bad for the independent operator..
- MiaD
The woman in the Wendy's chili fraud case ended up sentenced to 9 years in prison and her husband (who bought the finger off a co-worker who lost it in an industrial accident) got 12 years. http://www.bluemaumau.org/wendys_...
- Kevin Fox
I wish that he was looking at the camera instead of a telepromter. Just sayin.
- Andrew Baron
Andrew: he's not looking at a teleprompter. I bet someone is holding a notepad with an outline on it for him.
- Robert Scoble
I haven't had Domino's in a long time. But, I'm happy to see that they put up this Video response to the malicious destruction of their Brand and business practices.
- rob friedman
good job. that was a classy way to 'avoid the noid.'
- grant fox
Hey Robert, can I use some of your reasons in a blog post in writing up about the Domino's issue?
- Kenneth
"Everyone else is doing it right." Yeah, right. [What are the odds of that?]
- Craig Brownell
I kept hoping he'd actually look into the camera.
- James Miao
I agree with James. I was hoping that he would look at the camera like he's talking to his customers. I get that he needs to make sure he says exactly what needs to to said, but the way he kept looking away from the camera made it seem a little "stiff".
- Kenneth
like when dirk diggler looked into the camera during his documentary. that was powerful stuff.
- grant fox
Kenneth: that's a mistake someone who isn't media trained makes. I actually don't mind that because it makes it less slick.
- Robert Scoble
My guess is that they're multiple cameras and he's looking at the expensive one
- Bwana ☠
Robert: Really? If corporate heads are on camera, they should NOT look at the camera especially if they're not being interviewed? It looks natural not to look at the camera? You're definitely right...I'm not media trained. :) Looks like he was reading off of a script and didn't notice a camera at him.
- Kenneth
Who was he talking to? The sound guy holding the microphone to the right of the camera?
- Diego Barros
Kenneth: the only time you should look at the camera is when you want to speak directly to the viewer. You are right that he should have been speaking directly into the camera. Knowing where to look is part of media training. A good PR team could have helped (IE, one that had worked a lot with video before) but I can't really blame him. I still have trouble figuring this out. When I was on the BBC it was very difficult to look into the camera (it was aplate on the wall).
- Robert Scoble
i just have to say, that by him not looking in the camera, or really doing any of this before it seems adds to his character that he's a regular guy, not some PR trained monkey doing a dance for us.
- rob friedman
I dunno, I think it's more important that the response seem unrehearsed. I'll bet he did it in one take.
- Ken Morley
Well done Robert: not a surprise to see this crew recognizes excellence when they see it. Dominos did virtually everything right on this aspect of its response. having seen a few crises, this example is among the best. blogged it here: http://www.mediadeluge.com/post...
- Christian Anderson
Just to let folks know: the teleprompters I am familiar with allow the newscaster or talking head to look directly at the camera AND read the script. The result is like a HUD (heads-up display) for those familiar with video games or jet fighters.
- David Muir
Right David, but there are all kinds of "teleprompters" some low tech and some higher tech. the point is he was reading. It was okay, he did a great job in one take. It would have been better if he hadnt read it and looked directly at the camera, but because everything else was so well done, the reading gets a pass
- Christian Anderson
Not a fan of their pies, but kudos to Dominoes for the forthright reply and apology for the miscreants who brought this upon them. Hope they rebound well from this.
- JA Castillo
Definitely a canned response but still heartfelt and sincere. Plus we learned its a federal felony to stuff cheese up your nose on camera. Imagine what happens at McDonalds on a daily basis - now that's frightening.
- Chris Sparno
Very lucky that they had a CEO that even was willing to talk for YouTube in the moment; let's not now criticize him for his media training, or none will ever have the guts to do it again.
- Francine Hardaway
Rich: This is deadly serious for him. He's right to take it seriously and I'm sure he genuinely does.
- Michael Krigsman
So the real question is, who feels comfortable enough to order Domino's this weekend?
- Chris Bartow
I do Chris, even more-so now than before. This weekend will be the cleanest in the franchise's history :)
- Bwana ☠
@Karim: "snot in the pizza... what was safe to ingest again?" Years ago, I ordered a pizza (not from Domino's) and was surprised to see a piece of broken glass in it — and this particular glass shard had part of the pizza company logo on it! When I phoned them about it, they replaced the pizza in record time; of course, they asked for the broken glass back, too, so I couldn't keep the evidence.
- Victor Panlilio
Victor *shudder* i think i would have just given up eating pizza after that :-D
- Karim
The comments on You Tube are negative I don't agree with them, what is your opinion abut them? (They say Doyle is not sincere)
- Maurizio Goetz
Rule #0 - Youtube comments have the value of a single molecule of feces
- Bwana ☠
His response was right on and pretty smart for doing it via a video. It's sad but we are at the mercy of people that prepare our food. :-( I kind of feel bad for the kids because what they did shows a complete lack of intelligence. It would be nice if they took responsible and apologized in some sort of public forum.
- John McCullough
@John McCullough "we are at the mercy of people that prepare our food" and people who pilot the planes we fly in, treat our municipal drinking water, etc. I daresay we only appreciate them when things go horribly wrong.
- Victor Panlilio
@Chris White "The founder of Domino's supports Right to LIfe and Operation Rescue, which IMO, is worse than putting farts on sandwiches" Really? Watch the video at http://www.abortionno.org/ and see if you can stomach the idea that we dispose of unwanted human beings so cavalierly.
- Victor Panlilio
Victor, your comment as well as John's above you, reminds me of that line in Fight Club: "We do your laundry, cook your food and serve you dinner. We guard you while you sleep. We drive your ambulances..."
- Aaron Kurtz
@Aaron - almost everything we take for granted in "civilized society" depends on the everyday goodwill (and conscientiousness) of anonymous others. I've always thought that we need to become more mindful of the benefits we daily receive from these enablers of our well-being. Count your blessings, etc.
- Victor Panlilio
No counter yet - I've asked bitgravity for an api hook - but i do get numbers hour by hour in the BG dashboard
- Leo Laporte
tried to watch the live broadcast but the buffering every few seconds makes it unwatchable.
- Al Degutis
You need a reliable 568kbps down to watch any of our streams. It's an acid test for your bandwidth, I admit. We're working on getting the Icecast audio-only stream back at http://twit.am. It's 64kbps.)
- Leo Laporte
I get buffering every 20-30 minutes or so. Not a real problem. Only lasts 10-15 sec.
- Chris Gardner
Great connection here... no rebuffering problems - wonderful stream from Steve this week.
- Paul Otto
The stream from Steve looks really good this week. Problem seems to be solved.
- Chris Gardner
Has Conficker done anything since 4/1?
- Chris Gardner
BG not as reliable as Stickam - keeps buffering every few seconds, but that is because BG allows you to pause live streams I think - both a plus and a minus!
- pmclem
I'm watching carefully - we'll end up using the provider that gives us the most consistent good results.
- Leo Laporte
Phorm is a major invasion of privacy and/or security - who knows how/when/where/etc. is going to use what information that is collected?
- pmclem
I'm having the same problem BG buffers every minute or so but Stickam is smooth
- johnny frederiksen
Correct me if I am wrong, but can you not send multiple streams to BG and possibly let the viewers choose the stream that is the best for them? Of course UStream, Stikkam, BG may be serving that purpose right now.
- Chris Gardner
I'm now 2 minutes behind the stream on BG!
- pmclem
I've had excellent experience with DataRescue from prosoft (Mac Disk recovery)
- k. chan
[ 01 ] - "Phil" in Montreal asks: "Running windows isn't professional!?!?" Last podcast (about Ghostnet) you mention at the end of the podcast that running Windows is a bad idea. In Fact, you said they should run other OS/embedded ones that have not been targeted with virus or attacks. Doesn't this same argument go against what you preach? Isn't this Security by Obscurity? Why do you...
more...
- Leo Laporte
But, your last remark about saying you get what you pay for! Oh dear, dear dear Steve. We can't all program in Assembly. Software cost would be 5 or more times more expensive and LONGER to program, compared to people working on VB or other RAD tools. And just image how much more it would cost when you factor the cost of training on another OS and API that is not common like Windows....
more...
- Leo Laporte
steaming pile of crap.... well put!! :)
- Paul Otto
so why are our Corporate IT departments still using Windows XP Pro? I use Linux at home to avoid the Windows problem - but our companies refuse to move on.
- Paul Otto
[ 02 ] - Dan Rector in Rochester, MN wants a page of Steve's software picks... Steve, First of all - thanks for the work & dedication you give producing SN each and every week, I've been a listener since show #1. Could you create a page (if there isn't one already - if there is I have not found it) that has links to or at the very least - lists the software programs you've found over...
more...
- Leo Laporte
• [ 03 ] - J.T. Aaron in Houston wonders if Steve isn't *way* too trusting? You talked on a recent show about installing, trying, liking, and then recommending a brand new Firefox plugin. How do you know if a new plugin just released is a security threat? Especially when the new cool app is not from an established company? Great shows!
- Leo Laporte
I haven't heard this much Windows hate since MBW. Leo kind of touched on it, but Windows works well for the mushy spectrum of hardware/software that it has to work on. It's probably not the best choice for narrow/mission critical applications, but I don't think signs in Vegas or at airports are truly that important for the increased engineering cost.
- Chris Bartow
[ 04 ] - Taylor Schreck in Rochester, MN shares some thoughts on Conficker: Hi Steve, I am admittedly a few episodes behind on Security Now, so I apologize if you've already discovered this. In the episodes I've listened to recently, you've commented on how amazing it is that it's taking so long for computers to be updated with critical security patches. I agree with your assessment...
more...
- Leo Laporte
If you have automatic updates, I believe crucial updates are installed
- johnny frederiksen
[ 05 ] - Casey Clingan in Hattiesburg, Mississippi says that people never cease to amaze him... Hey Mr. Gibson, Let me start by saying that I really enjoy your weekly podcast Security Now with Leo Laporte, it's always very informative. Lately you've been discussing the newest version of the worm known as Conficker and the importance of always staying up to date with the latest windows...
more...
- Leo Laporte
[ 07 ] - Robert Harder in Monterey, California asks the astute question: “But why do CDs stall the whole system?” Thanks for all the great tidbits we learn about the down-and-dirty on hard drives when we listen to Security Now (I have all the way back to episode 1 in iTunes), but what I really want to know is why optical drives have such power to bring a computer to its knees? On both...
more...
- Leo Laporte
[ 08 ] - Jesse in Madison, Wisconsin knows why Windows machines don't get patched: Steve, I'm sure that you have been reading the stories about how many Windows computers aren't yet patched for the Conficker threat. I think I know why many computers aren't patched even though the default Windows settings are set to automatically install updates: I was helping my mom with her laptop...
more...
- Leo Laporte
[ 06 ] - Nick Antonizick in Las Vegas Nevada wonders about “Mitigating the Buffer Overflow Threat”... Dear Steve and Leo, First, thank you both (to the tenth power) for the Security Now podcast. It has become my favorite source of information and entertainment. Because of you both, I am always looking forward to Thursday nights every week. I have a question regarding buffer overflows: I...
more...
- Leo Laporte
That's insanely annoying and I can see why people hate Vista. I stayed with XP.
- Matthew
Our biggest challenges are so-called "hot spares" that are pulled out of the closet and fired up in case of emergency. Until they are brought up to to date they provide a momentary exposure!
- Martin Waterhouse
The term "hot spare" is enough for me to keep a PC in the Closet. "My hot spare is in the closet."
- Matthew
[ 09 ] - Jonathan Issler in Mount Airy, MD wonders about blocking of HTTPS Traffic? Steve, I recently had an issue providing support for a school because their IT Director had blocked all HTTPS traffic on their network. In this particular case, the user was unable to use GoToMeeting because the site automatically redirects users to HTTPS as many security conscious sites do. The IT...
more...
- Leo Laporte
[ 10 ] - "Zurahn" in Ontario, Canada wonders about Conficker: Recently considering the fervor surrounding Conficker, I thought of something that seems too obvious to work, but I'm not sure where the issue is: If I understand correctly, the Conficker worm generates a list of domain names which it checks for updates (in the most recent case, 50,000 domains per day), and some ISPs have...
more...
- Leo Laporte
• [ 11 ] - Gerco Dries in The Netherlands is bothered by Information leakage when using VPN software: Hi Steve and Leo, I first wrote this to you about a month (or two) ago but you either decided not to discuss this on the show or you might have missed it in the daily torrent of feedback you get. I decided to mention it again just in case you missed it because I believe this is an...
more...
- Leo Laporte
[ 12 ] - Brad Beyenhof in San Diego, California has another cookie management scheme: Hi Steve, You mentioned on Episode 190 about the two extremes of cookie management: the "let every cookie in" crowd versus the "scrupulously inspect everything" crowd. I used to be in that second group, but I think my current system nicely fits between the two; it's very no-fuss but still very...
more...
- Leo Laporte
------- Recording done here, but please continue to comment as you please. Thanks for listening!
- Leo Laporte
leo, i really like the inline questions...it makes it so easy to follow along during the show! keep on digging.
- George Herndon
What I hate about XP is that if one has Automatic updates to notify one of available updates and you select updates to download, those updates may or may not actually download for a day or so due to MS servers being overloaded. Why offer the updates in the first place if the servers are overloaded? It gives people the false sense of security thinking that they have updated when in fact their computer may still be unpatched!
- Greg
Might take a few shows to get some traction.
- Ken Sheppardson
Can you do a embed with this for under the live video?
- Ryan
Well, good idea - but aren't you starting to have a large amount of different places where people discuss? Three chat rooms and FF?
- Andreas Næsby Rasmussen
I really wish that I wasn't at work right now so I could participate here... Hopefully I'll be able to get home in time for PCPerspective (that is today right?)
- Chris Heath
Paul mentioned a CompUSA store. Tiger Direct bought all rights to the CompUSA brand when they went belly up. I've been receiving CompUSA e-mail ads for a while now and they often have awesome prices.
- Ken Davidson
Yep. The advantage is that it's permanent and searchable. But just as real-time as IRC.
- Leo Laporte
The Leo Radio stuff just pushed this thread half way down the page.
- Nolan Alston
Leo: putting this in the text stream is a great idea!
- Eric Geller
I'm not sure how to embed it - but I think one of the standard widgets will work
- Leo Laporte
When is the move to Bit Gravity going to be complete?
- Ryan
You can always click on the date stamp on an entry to open that entry by itself on a page. That also gives you a comment box on the bottom of the page that's always open. If you click on the date stamp a second time, you get a little pop-up window with none of the navigation. That's the view I'd try to embed.
- Ken Sheppardson
Problem with that is I'd have to change the embed for each show. I'll just embed this room.
- Leo Laporte
Read his bio: Ken builds web stuff. ;-0
- Leo Laporte
With BitGravity will you have the ability to view past shows? If so, per show conversation would be pretty handy. I wonder if you could start threads and update the embed programatically...
- Ken Sheppardson
Leo: If you embed the room, you'll also get non-show-specific comments like general questions, thank-you's, etc.
- Eric Geller
FF is definitely confusing, but if you spend enough time using it, you'll get a sense of how everything works and where all the features are.
- Eric Geller
The only complaint I have about FF is that, for highly-active FF comment threads, you might respond to a comment and your response might be separated from the original comment by six or seven other posts. Which makes it hard to follow along.
- Eric Geller
I like this much better than the Stickam chat
- k. chan
Eric: yeah I guess I agree, Stickam chat was originally designed to be realtime fast scrolling chat, this is just quickly becoming something very similar and better
- Ryan
Wasn't the river going to be moderated?
- Norm Corriveau
Norm: by chat mods I think was the original plan.
- Eric Geller
Leo: You might want to switch the room over so only you're the only one who can create new entries. Then anybody can comment or like on them.
- Ken Sheppardson
Ken: Good idea. That will eliminate miscellaneous, non-show-specific threads.
- Eric Geller
This comment chain is so long that I have to scroll all the way up just to hit the "Comment" button. Maybe FF could do something about that.
- Eric Geller
I wish the comment button was at the bottom instead of the top, scrolling all the way back up to hit it is a pain.
- Ghworg
Eric: Click on the time up at the top (XXminutes ago)
- Ryan
Finding myself using Twitter less and less, just wish my Twitter followers were on FF
- BASEnet
It is at the bottom if you link directly to the posting page
- Tony, Paradox of FF
Also... keep in mind this is a Beta. And I think they really mean "beta", in that I expect they'll work out some kinds over the next few weeks, e.g. how to handle really long threads better.
- Ken Sheppardson
That's cool, when Leo updated the original post, the URL changed with a refresh. Guess that makes sense, but it looked cool.
- Eric Geller
I'd like an updating tally of the number of comments at the bottom next to the comment button
- Tony, Paradox of FF
Ken: Then we really need to make sure that the TWiT thread is huge
- Ryan
When the comments are collapsed they go by too fast to read for me.
- Ghworg
You really need to make entry creation private, Leo :-)
- Ken Sheppardson
Leo: I love the idea of saving comment threads by having them take place on FF, but how fast do you think this would go if you were able to get your IRC and/or Stickam peeps all over here?
- Eric Geller
Eric: Shouldn't be any faster than if you were in those actual rooms
- Ryan
I guess there are already too many chat media; but I'd love to see Jabber there. It's such an open infrastructure and it has a lower barrier to participation than IRC. But I really hate the Stickam chat - the colors and the random jumping around.
- Friðrik Már Jónsson
Most if not all the FriendFeed folks are from Google, with significant experience with Gmail and Gtalk, so I'm sure they're at least aware of having to scale the system :-)
- Ken Sheppardson
I certainly don't see the slowdowns here we usually have when Leo mentions a site. They must have decent servers.
- Ghworg
I wonder if Leo can delete comments on here. Like if someone posted something that, in the IRC, would have gotten them banned. Could he moderate comments?
- Eric Geller
If you want to take Chrome for Mac for a spin you can download the application I have compiled. You need an Intel Mac running Mac OS X 10.5 (“Leopard”). I plan to update it every two weeks or if a new update is published to the mac status page.
- Leo Laporte
glad to hear that there's significant progress, however I've got a G4 iBook running Tiger - so I'll have to wait a while longer to dip my toes into this batch of chrome. (also the list of what works and doesn't work is pretty interesting)
- Chris Heath
Chris Heath: I read somewhere on the Chromium site that they won't be offering a version that will run on PowerPC based Mac's. I have the same iBook and was disappointed when I read this.
- Chris Bartow
No dont tell me that it won't run on Mac OSX 10.4 Tiger!
- Kevin J Hatton
Chris Bartow: thanks for the info, that's too bad, but funny that I always thought that apple would be the ones to make me buy a new mac, not google. ... oh well...
- Chris Heath