• Birds of a Feather Session – Cisco Unified Contact Center Express (BRKCCT-3440) This valuable session provides a unique opportunity to have an informal, fun and friendly discussion with your fellow contact center peers worldwide and members of the Cisco team, including product management and development. Moderated by Rif Kiamil, a user of Cisco Unified Contact Center Express for 7 years, and Cisco Product Manager, Terry McKeon, this is an effective way to find answers to your questions, share insights based on your real world experiences, and exchange best practices in a relaxed setting. There will be no powerpoint presentations—just interactive discussions. Lunch will be provided. - Rif Kiamil