what do you do with the GOLO profiles? - Chris Geier

That's a great idea, especially where people do not know each other or there has been an influx of new people. - Brenda Young

http://www.k2underground.com/blogs... - Chris Geier

are the interviews, text, audio video? - Chris Geier

We have a mil community spotlight every Thursday where we feature other initiatives/groups, etc. - Lauren Vargas

Q2: How to K2 a series of technical how to videos that focus on specific (usually requested) K2 topics and run through how to accomplish them - Chris Geier

The spotlight breaks down competitive barriers and fosters discussion - Lauren Vargas

Hi Chris, I do a phone interview and transcribe it. Then post a blog. Here is a link to all of them http://www.wral.com/golo... - Angela

Lauren do you run into roadblocks with doing profiles on miliatry? - Chris Geier

Chris, no...always ask permission...bring them into the loop and it is all good. - Lauren Vargas

Angela, the look great. Nice work - Chris Geier

How about a newsletter. Any successful newsletters? I started a monthly newsletter in January. - Angela

We do scheduled group phone calls and record as podcasts & MP3 & post into community for those not there. - Jeff Hurt

(newsletters) have had success with internal community but not external customers - Lauren Vargas

We have a newsletter that has good circulation, but i have been trying to make it more "interactive" Not having a ton of success with it. - Chris Geier

Lauren: Military spotlight sounds cool! Group phone calls, jeff? I need to steal that idea. - Angela

Sorry to be dense, what is GOLO? - Mark Sylvester

Lauren, agree internal is much easier to do. - Chris Geier

Mark check out http://growingsuccessfulonline... - Chris Geier

@Angela We found that certain issues became "hot" fast & open phone calls became a good way to discuss those issues openly with those that wanted it. We get good response from them. - Jeff Hurt

We also do member profiles through blogtalkradio which are recorded as podcasts & MP3s. Those have live caller element and get posted in community as well. We have larger audience with the downloads. - Jeff Hurt

When I was Online Community Director at Whole Foods Market, we started a "food haiku" topic that took off in a big way. Surprised us. - Jon Lebkowsky

Jeff would love to hear more about how you do that on blogtalk radio - Chris Geier

@Jon That is so cool. - Jeff Hurt

Hi Jon: Can you write a food haiku for us right now, on the spot? - Angela

That's really neat, Jon. It's really the small things that get people excited and want to contribute. - Sonny Gill

Jeff. I never thought about using Blogtalk Radio. That is genius!! - Angela

Food haiku was cool / It opened up some lurkers / And gave us a treat. - Jon Lebkowsky

Mark, GOLO is the community I manage. Sorry I wasn't clear. www.wral.com/golo - Angela

We do weekly user profiles where users share their own experiences, what brought them to the community, what they do there, etc. - Jamie Pappas

@Chris very easy to do as it's internet radio & free. We schedule three to four people for a 60 minute chat & spend 15-20 minutes with each. We have two people do each interview & promote. It is good engagment & drives audience participation - Jeff Hurt

We also do monthly "Social Media Socials" - 1 focused topic per month on community or social media tools and how they're being used in the enterprise - people love these - Jamie Pappas

Jeff: Sounds like Chris and I are going to steal that Blogtalk Radio idea. That is such a valuable tip. I will reach out to you offline. - Angela

Jamie, are the social media tools based on how to get more out of what they already are using, or exposure to tools that they can add to the mix? Who decides on the topics? The Community, or is it based on insight you are getting from the Community analytically? - Mark Sylvester

Mark: We do a mix of both what they're already using as well as introduce them to tools that others are using that might be helpful to them. We ask people to propose topics of interest to them for the sessions, which they do sometimes, and when that doesn't happen, we come up with a topic that we think will be interesting based on conversations and comments from past sessions. - Jamie Pappas

Jamie, how far in advance do you plan the content for the sessions? Week? Month? Quarter? - Mark Sylvester

Mark: We typically do them about 3-4 weeks in advance. By the time one session ends, we're working on the agenda for the next one. Sometimes farther in advance if there are hot requested topics that we are able to line up. - Jamie Pappas

Mark: Should add that the format we use is a few slides - 10 or less with pictures and not too wordy, but those are really the supporting materials or take-aways. We strive for it to be conversational in nature because we want it to be helpful to the attendees to get their thoughts and questions out on the table and discuss them with others. - Jamie Pappas