Connie Bensen - Comments

Q1: October 23, 2009 - Is an organization's culture a factor in how successful their ability to adopt social media & participate is? Does there need to be a culture shift? Who should lead it?

October 23 - Comment - Like - Share

I think so. If they don't understand social media, they won't get that adoption of same is important. - Star Aasved

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Leaders need to get it, too. They have to understand pros/cons, speak to the organization's need to hear and participate in conversation about the brand/company. - Star Aasved

I think a culture shift will need to happen if the organization is used to being closed or if they are very concerned with control. As far as leading it, I think those that are passionate and who 'get' social should be at the helm, regardless of title, if they can prove their chops (ie: already active with a community/ don't spam/ understand how social fits within a strategy). - Tanya McGinnity

I think the higher the buy-in comes from the better. That said if you force community management on someone who doesn't want the job the results are sure to be less than optimal. - Arié Moyal

If you need to shift culture in order to be successful, you may be setting yourself up for failure. - Robert Swanwick

The culture needs to shift from "Don;t tell anyone what we're doing and push product" to "be transparent and engage" - Arié Moyal

@ Robert Disagree That's like saying getting people to buy wordprocessors in the 80s was impossible if the culture needed shifting - Arié Moyal

Arié, agreed. And that's not a huge shift, IMO -- again, it's based on understanding what social media can do for the organization. - Star Aasved

Social Media can appeal to different cultures in different ways: listening, sharing, measuring, etc... - Robert Swanwick

Not necessarily, but I think it would depend on their expectations. Have their set realistic goals for what they want to achieve by participating in SM and online communities - Sue

Some companies don;t need SM for community management They do just as well if not better with direct marketing - Arié Moyal

With the team I work with, they have expressed that they get overwhelmed because the term social media sounds so vast to them. It's really important like Sue mentioned to set realistic goals. - Tanya McGinnity

@Arie: Sounds like the choice of social media depends on the culture of the community? The type of buyer/end user you're trying to appeal to. - Bryan Person

@ Bryan That and the product Some products just sell better offline - Arié Moyal

@Arie: Of course. Plus, most word of mouth happens offline. The social media work is all for a small piece of the total pie. - Bryan Person

@Arie, @Star Leadership by example is a very powerful way to get people off the fence and contributing. A little peer pressure never hurts, either. - Lou Ordorica

@Tanya I agree. Some don't realize even the small thing of having a conversation with a customer can be seen as SM. They think SM is a magic pill or something, and don't think about it at its basic level - eg relationships. - Sue

What? Communication? :) - Connie Bensen

@ Connie, yes. - Sue

@Sue I have started a social media saturation count down clock. People are getting impatient to get past the hype, and see real change to their day-to-day businesses. - Lou Ordorica

People are still saying there is no money in SM - I disagree, it's just that there is no direct marketing in SM. Well there is, it's just SPAM - Arié Moyal

But I know that my friend Claire who is the Director of the International Climate Change Programme at WWF started tweeting on her own before she was able to get them to adopt a more SM approach - Arié Moyal

@Lou, yes there does seem to be a lot of hype doesn't there. I think that is what puts some companies off, they think its more complicated than it really is. - Sue

Lou, good point though I think it's not just day-to-day, but over the longer haul that is really of benefit to business if we are looking at the big picture. - Star Aasved

@ Bryan A lot of people forget that social media is a tool for conversation not a magic pill - Arié Moyal

Back to the culture shift. I think that it can be hard for some companies to want to speak with their customers because they are afraid of the repercussions. They don't want to get in trouble with the boss and they're not used to being told that it's OK for them to be open (within limits) - Tanya McGinnity

@Tanya, I think fears can be curtailed with clearly communicating social discourse guidelines and training (rule #1: don't get fired). There will always be corner cases, though. - Lou Ordorica

I don't think you can get much backlash from engaging unless you or the company have been "asking for it" - Arié Moyal

I think that for some, being social online may have been spoiled by having been roughed up in forums where there may not have been a community manager. Just speaking in terms of one staffer who had a bad experience on a film forum. - Tanya McGinnity

@ Tanya Fair enough but then that person may not be suited to a CM role - Arié Moyal

@Tanya - managing a forum myself I can relate to that. - Sue

Q4 up! - Bryan Person

@Arie I'm not saying the person is to be a CM, I'm referring to folks who do SM in our org. If they can't handle forum abuse then they are certainly not cut out for the CM role :) - Tanya McGinnity

@ Tanya I guess I'm doing it all so for me it falls under CM - Arié Moyal

CmtyChat: Connie Bensen

Q3: October 23, 2009 Are you measuring your efforts? And does this get taken into account in the bigger picture?

October 23 - Comment - Like - Share

I used to do minimal measuring. Mainly concentrating on how much advertising revenue our community generated, but now advertising is not part of my duties I am concentrating more on metrics of the members themselves and have found this to be very beneficial. Something I should have started a lot sooner than I did. - Sue

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Connie: I think measurement *has* to be taken into account. Otherwise, how do you know if you're succeeding? - Bryan Person

I have this convo all the time. I think most people skip the goals portion...so they don't even know what to measure. - Scott Bishop

The rub is, what to measure? Common sense says starts with agreed-upon goals and working backwards, but in many cases your sponsor doesn't have a clear picture themselves. - Lou Ordorica

Wondering what measurements today's participants find most valuable - which indicate social is working for the organization? - Star Aasved

@Scott, Yep. This is a HUGE risk, because if you can't show the impact you are having, guess who will be on the short list come layoff-time? - Lou Ordorica

@Scott: The 2009 Tribalization of Business came out recently, and like last year, not measuring activities that track to business goals was again a problem in several communities. - Bryan Person

my community isn't on a platform - Connie Bensen

I measure much around the success stories that the community has in interacting with our website. When I hear that I've solved a problem or helped someone out, that's golden... but it might not be as golden in terms of value to the 'higher ups' - Tanya McGinnity

@ Lou If they don't then its your job to set them How else do you know,as Bryan said, if you're succeeding - Arié Moyal

sorry hit enter too quick! - and I'm able to gather stat's. Last March I provided adv training to 30% of our customer base & they all upgraded. There is a direct ROI to that - Connie Bensen

My issue with goal setting is putting numbers on organic growth - Arié Moyal

@Bryan I find that a big problem for companies. They don't know what to measure or even if they're measuring they can't answer why. Start with the goal and reverse engineer the how. Then you can know exactly what to measure. - Scott Bishop

Lou - I agree that the goals need to be set. People shouldn't be engaged without a strategy. - Connie Bensen

@Arie, the goals don't need to revenue all the time. Can be...we want x of new site clicks, or to come to an event...etc - Scott Bishop

@Scott I agree - Start with the Strategy - which determines the goals - which shows what to measure. Then choose what % change you want. (Benchmark & get busy). The tactical is also driven by the goals & ultimately the strategy. - Connie Bensen

Bottom line is if SM is not leading to increased sales you're wasting your time - No? I mean you have to benchmark it before you start so you can compare. Google Analytics can tell you where traffic is coming from and you can use promo codes but accept that not everyone will use them even if you are driving them there - Arié Moyal

I also wonder how measurement comes into the equation when you take on a new CM job. What ROI the company is anticipating, and how they measure if you have met the goals they set when they hired the CM. In other words if you are new to the community or have been hired to start one, how do you agree on measurement? - Sue

Tanya, I've measured success stories for some communities as well and agree on the value. It's difficult to determine, though, what impact those have on the organization. - Star Aasved

At UGCX this week the CEO of NPR said Nothing might work, so try everything She's done a great job with their community - Arié Moyal

@Arie: Don't agree that it's always ultimately about increased sales. We have a client whose primary goal is education, not sales. - Bryan Person

@Connie, so right...well stated - Scott Bishop

@Sue as someone hired to get CM started I can tell you that the focus is first to set up the infrastructure and then start engaging The company will want to see $$$$$ That's what they're they're for - Arié Moyal

Your can goals can be anything...not always sales. But you need goals, regardless of what they are. Otherwise you're just sending tweets and facebook posts for fun - Scott Bishop

@ Bryan Fair enough but what's point of educating people for them? - Arié Moyal

For many businesses, the goal of customer satisfaction in terms of responsiveness may not be a measurable stat in the short term, but there is long term value in customer loyalty. - Star Aasved

@Arié $$$ talks that's for sure. - Sue

@ Star There is no doubt that SM is a long term strategy Thanks for confirming :) - Arié Moyal

It seems everyone agrees that CMs should create goals. But, not many examples of goals/measurements people use. Is it because they are difficult to communicate? Or because no one really measures? Too much voodoo? - Thomas Knoll

The measues are clear to me: Responses, relationships, traffic, conversions What's tough is showing the link between SM efforts and the last two - Arié Moyal

CmtyChat: Connie Bensen

Hi! Thanks for joining us for CmtyChat this Friday. Feel free to introduce yourselves here, The topic I've chosen is Culture shift required. Let's talk about the internal culture required for comm mgrs to be successful.

October 23 - Comment - Like - Share

Hey there, Connie. Thanks for hosting! Looking forward to the conversation. - Bryan Person

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Hello Rob Swanwick. Founder of Speaker Interactive and twebevent. Currently working on a drupal platform to support Chat communities (mostly Twitter chat) - Robert Swanwick

Hey Connie! Looking forward to an interesting chat :) - Arié Moyal

Hi Connie - Sue

Hi Connie. Am a community manager for LiveWorld, looking forward to today's discussion. - Star Aasved

As to internal culture, I think one of the primary considerations is an understanding of social/community. - Star Aasved

I'd suggest that clear communication internally around the role of community managers is important. - Bryan Person

Hi Sue & Star - nice to meet you! Sue, I so appreciate your enthusiasm on Twitter! - Connie Bensen

Add to that, an understanding of the brand/company's business goals. What are you working toward? - Bryan Person

Hi Connie. Great to see you leading this session! - Tanya McGinnity

@ Tanya Hey! :) - Arié Moyal

@connie. Thanks connie. - Sue

Hi @Arié - Tanya McGinnity

Hi Connie, nice to see you here. - Lou Ordorica

hieeeeeee! - Thomas Knoll

CmtyChat: Connie Bensen

Q2: October 23, 2009 - Do you think that organizations realize the extent that community people can contribute to the biz obj's? What do you do within yours to push that envelope?

October 23 - Comment - Like - Share

I believe some parts of an organization can see how community contributes - those people who understand how reaching a broader audience can be of benefit. To push, it's a matter of getting one's feet wet, I think, getting involved in listening, hearing what is said and based upon those results determining next moves. - Star Aasved

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I think a good question to add to this is whether community managers do enough to provide the business results gained from community participation. I personally don't feel confident enough in this area and could use some tools, tips, training. - Tanya McGinnity

I'm constantly educating my boss about how to use social media but he hired me specifically for community management so I guess I'm lucky in that way - Arié Moyal

Tanya, when it comes to tools I find a weakness -- it's not easy to measure concrete results based on traditional metrics, IMO. - Star Aasved

Traditional metrics still work - not follower/fan/member #s but responses, conversions, traffic etc - Arié Moyal

They work to some extent, but can't measure long term benefit/gain, IMO. - Star Aasved

Tanya, that's a really good point - are you provided with enough training/tools to do your job well? - Connie Bensen

I put up a question on measurement - and I need to join a call in 12 min's - but I'll be multitasking - Connie Bensen

I think that one challenge is that traditional business expects #'s on a quarterly basis. That's about the time that one is just starting to see progress in social media - Connie Bensen

@Tanya @Star @Arie, it's relatively easy to measure activity of your community, but attributing this to key performance indicators (downloads, try-n-buys, paid subscriptions, new business) is what separates men from boys, women from the girls. :) - Lou Ordorica

@ Lou How do *you* do it? ;) - Arié Moyal

@Lou - yes, and a bit sticky from my perspective. - Star Aasved

Rachel Happe has a great preso on slideshare re: growth of online communities let me find it - Arié Moyal

I think that you need to build in the 'how did you hear about us' and collect that info in surveys - Connie Bensen

@Connie - I'm from a digital marketing background with years of agency experience who transitioned over to a few community management positions.. so I'd say I'm self taught. But then again, I guess that's how many of us got our start ') As far as support, I think I would like more integration with internal teams to see how we can all effectively work together. Might be interesting to examine any CM certification if that is indeed something out there (given the position is still somewhat new to many orgs) - Tanya McGinnity

Here you go: http://www.slideshare.net/rhappe... Great lifecycle graphs too SM is definitely a longterm strategy which is funny given its immediacy - Arié Moyal

@Arie, I've had success starting small, taking an existing program with clearly identified costs and outcomes (example, producing a product launch video), then applying social media to the same problem (a user generated video contest) and comparing and contrasting the two. - Lou Ordorica

@Connie I agree re: surveys having a great degree of importance in helping a CM - Tanya McGinnity

@Tanya, the community manager is rapidly becoming a fixture in many organizations, I completely agree a professional organization to certify individuals in the art and science is needed. This will give assurance to prospective employers, and help individuals with their careers, tool. - Lou Ordorica

@Connie Could you start an online degree program? :) - Tanya McGinnity

@Lou @Tanya. I agree. It would give some creditability to those new to the role looking to work in that area. At the moment job descriptions seem to have widely varied requirements for education/experience. No CM job description is the same and consequently it can be very confusing to the newcomer on what they need to learn in order to get a head start. - Sue

@ Lou yo can;t say that the results are going to be exactly related to how if you don't control for externalities and not everyone has the luxury of doing both What do they do? - Arié Moyal

@ Connie @ Tanya Surveys are great but not everyone will fill them out unless they're super short - Arié Moyal

@Tanya @Connie Are you interested in forming an professional CM organization? I am game! :) - Lou Ordorica

@Sue Yep -- I suggest to @Tanya and @Connie we should take the bull by the horns and form the organization. Grassroots, for the win! - Lou Ordorica

@Arie, I don't understand your question. Can you clarify please? - Lou Ordorica

FYI there is a professional CM organization: http://community-roundtable.com/ - Thomas Knoll

@ Lous Sounds good to me! But do we have proven results yet? How do you allow for a constantly changing landscape? - Arié Moyal

@Arie Good point re: length of survey. I would never suggest a rotten experience by having someone sit through 33 boring questions - Tanya McGinnity

@ Lou How do people who can only run one scenario show their impact? - Arié Moyal

@Thomas, Yep the CR is a cool organization, but I'm thinking along the lines of formal accreditation, a title you can attache to your resume, like project managers use PMP. - Lou Ordorica

@Arie Hunh? I am not understanding your questions. - Lou Ordorica

@ Thomas The CR is awesome we love Jim & Rachel bt are they certifying people? - Arié Moyal

@Lou As a former Project Manager , I like the analogy with the PMP - Tanya McGinnity

What's cool about CM is that soon journalists will all have to become CMs so the CM community will grow exponentially - Arié Moyal

@ Lou Never mind LOL - Arié Moyal

CmtyChat: Bryan Person

RANDOM: October 23, 2009 - Here's the thread where you can introduce yourselves and your community, and suggest questions for the wider group. Anything else goes, too!

October 23 - Comment - Like - Share

Checking in with my 3 keywords this week: YouTube video, travel, birthdays - Bryan Person

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Hi. My three words: Friday, wine, relaxing - Sue

we didn't get to talk at BWE! - Connie Bensen

keywords for today are poptech, biztechday, embed - Robert Swanwick

@thescottbishop here. Great to see everyone here - Scott Bishop

My three: Soup, snow, shabbath :)) - Arié Moyal

@Connie: I know! At least we said hello for 5 minutes. - Bryan Person

keywords for today : finish "Trust Agents" :) - Tanya McGinnity

I think we need to get the energy level up here. Have you all done your jumping jacks today? Eaten your Wheaties? - Bryan Person

WOO!!! I'm as energetic as Gary V. Thanks for that push @Bryan :) - Tanya McGinnity

Now I'm ready for a CM firewalk.. Who's with me? - Tanya McGinnity

@ Tanya Me! - Arié Moyal

Connie Bensen

@leeodden thanks Lee! You've been an inspiration! Thanks for all your contributions to this world!

July 15 from Twitter - Comment - Like - Share

Congrats to you and the team! - Howard Greenstein from iPhone

Thanks Lee & Howard! - Connie Bensen

Cathryn Hrudicka

Come experience a totally unique 2009 Garden of Memory Music/Performance Walk-Through Event where I'm performing next: http://creativesagearts.com/blog...

June 7 from Ping.fm - Comment - Like - Share

Connie Bensen and Todd Hoff liked this

and I like YOU! for always liking my stuffs!! :) It was great seeing you in SF! How's it going my friend? - Connie Bensen

Hummie

Getting ready to go to graduation! Beautiful day outside!

May 17 from Twitter - Comment - Like - Share

It's gorgeous here too! Sun is shining. Have a happy grad day my friend! :) - Connie Bensen

Thanks! I'm glad that is ALL over! We are having beautiful weather here in Missouri. - Hummie

francois gossieaux

@cbensen - how do you do it :)

May 17 from Twitter - Comment - Like - Share

I get caught up on mundane things like following ppl back when I'm taking a mental break. Today has been good for that. But now it's time to get to work! - Connie Bensen

francois gossieaux

Francois working on book project all day...fun and rewarding to see how others are willing to help...thank you all who did!

May 16 from Facebook - Comment - Like - Share

I never did - but you never asked! (and you prob did me a favor because I have enough to do) - Connie Bensen

Tom O'Brien

@dspark I am on a campaign to unfollow all motivational and inspirational tweeters. I'm with you.

May 16 from Twitter - Comment - Like - Share

Hey Tom, Now I feel like expectations for my tweeting interesting things! (because you followed me on FriendFeed). I hope I can live up to them! :) - Connie Bensen

Paul Dyer

Trying to Actively Listen Online? Get Smart About it - Hire Techrigy Seriously, people. This is a straight out plug for the good folks over at Techrigy. You may... - http://www.dyersituations.com/2009...

May 3 from Ruminations from Paul Dyer - Comment - Like - Share

Connie Bensen liked this

Thanks for the props Paul! We appreciate it! - Connie Bensen

webosapien (Burcu Tüzün)

Social Media: Why Measurement Is Key - http://www.clickz.com/3632031

December 13, 2008 - Comment - Like - Share

Özgür Emre Öztürk and Muge Cerman liked this

what about other sites, especially those including consumer-generated content that influences potential consumers? Let's examine social metrics and platforms that provide visibility into the conversations, snippets, and anecdotes that people add to marketing messages you create. Your awareness campaigns, enhanced or challenged by social content as potential customers head toward the point of purchase, invariably include some element of social media. While a "more connected" segment of your audience -- think "Generation C" (define) -- may be more likely to create content, a significant portion of all age groups consume social content. - webosapien (Burcu Tüzün)

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Take a look at Forrester's recently updated "Profiler" tool. While social content consumption is an established behavior for about 80 percent of people ages 18 to 24, nearly 60 percent of those 55 and older also regularly consume social content. Social content is now a large factor in influencing potential purchases, regardless of a consumer's age or gender. As such, measuring and... more... - webosapien (Burcu Tüzün)

Techrigy's SM2, Radian6, and the DIY Dashboard from KD Paine are effective solutions that allow you to tune your intelligence searches over time and largely automate the reporting process. The reports you generate, just as with the turnkey platforms, will provide a substantial basis for understanding and using social media. - webosapien (Burcu Tüzün)

Thanks for mentioning Techrigy SM2. If you have questions, let me know - Connie Bensen

Thanks Connie :) - webosapien (Burcu Tüzün)

Juergen Plieninger

Techrigy - Social Media Measurement/Monitoring - http://sm2.techrigy.com/main/

December 18 from delicious - Comment - Like - Share

Monitoring Social Media Until now monitoring and measuring social media was complicated, tedious, and expensive. SM2 provides an effortless way to collect, analyze, and report on what's going on in all forms of social media - blogs, wikis, social networks, Twitter, YouTube, and more. - Juergen Plieninger

Thanks for mentioning Techrigy SM2 - Let me know if you have questions on it. - Connie Bensen

Mike Manuel

hrm, i'm wondering who cared first: @comcastcares or @netsolcares?

October 1, 2008 from Twitter - Comment - Like - Share

Frank w/ @comcastcares was first; we liked his style! - Connie Bensen

Community Manager: Mariana Evica

Good morning! Just joined the room, still finding my way around *everything* in social media, including friendfeed. Haven't been able to devote full-time energy to my company's social outreach until recently. Trying not to get overwhelmed! :) Hope to have as much to offer as I have already gained. - http://cslf.wordpress.com

September 19, 2008 - Comment - Like - Share

Actually, my most heinous crime is my newbie-ness. I am indeed "legit". Thanks for the "welcome". This is basically my first post ever on friend-feed. The "website" is a fledgling blog, and I work for a small non-profit. I'm not even here to monetize anything. Please contact me if you'd like to discuss before assuming. This was a painful entry into your community. - Mariana Evica

Hi guys - As Community oriented people, let's work to get along. I'm going to BlogWorld & won't be online as much - but please be supportive of each other. - Connie Bensen

Social Computing Strategist: Alan Edgett

Anyone have a list of "monitoring" tools/habits/tricks for monitoring brand mentions in social media? We're using Summize and Google of course...anything else?

July 22, 2008 - Comment - Like - Share

Laura Norvig, Dimitar Vesselinov, ''a_a@FF'' and 2 other people liked this

I just found twing.com for forums; and I had found a Yahoo pipes that someone had made & put it into Netvibes that brought in diff results that G. Alerts (I should blog about them) - Connie Bensen

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that depends if you want to use services you pay for. I'd suggest looking at Radian6 - Robin Seidner

http://www.icerocket.com, http://blogdigger.com, http://www.feedsfarm.com, http://findarticles.com, http://www.plazoo.com, http://newspad.prweb.com, http://search.msn.com. http://topix.net - Nathan Chase

Technorati's worth searching for brand mentions.Check Chris Brogans article here: http://www.chrisbrogan.com/five-to... - Tom Beardshaw

> http://www.howsociable.com - ''a_a@FF''

TruCast is a good pay tool that actually analyzes text and quantifies opinion as positive or negative (a little buggy but still pretty solid) and Social Media Firehose (built on Yahoo Pipes) is also interesting. - Devlin Dunsmore from twhirl

https://www.filtrbox.com/ is definitely worth checking out...we use it in combination with Summize & Alerts. Delicious tags are also worth following for the brands vertical whatever it may be... - Sean McColgan

Thanks all. Great suggestions... - Alan Edgett

http://www.trackur.com is a great pay tool from Andy Beal. - Brandon Uttley

jjprojects

Is it legit yet to be a prolific micro-blogger but not a blogger? Screw it, I say yes. Blogging is different.

September 2, 2008 from Twitter - Comment - Like - Share

I think blogging is diff - but to establish yourself - I think one needs to do both - Connie Bensen

To establish yourself as what though? Can you not just be a micro person if you want to now? Maybe it's worth asking the question. Who says you have to be an established blogger? - jjprojects

Is it about numbers? If one had hundreds of thousands of followers across social media without havinga blog, would that seem more credible? - jjprojects

Wayne Sutton

Thanks to @tiffani I'm now following @RedCross for udates on Gustav & disaster releif info. What are other twitter accouts for updates?

August 30, 2008 from Twitter - Comment - Like - Share

Mitchell Tsai, Barbara K. Baker, Robert Stevens and Brian Daniel Eisenberg liked this

list of tweets & feeds for hurricane updates - Wayne Sutton

50 more comments

http://twitter.com/hurricanes - Wayne Sutton

While it's great to see the increase in use of Twitter for this, I STRONGLY suggest you rely on the National Hurricane Center & NOAA sites for *official information* and not solely on Twitter. Twitter is a great place to help with real time events, but I sure wouldn't want to be relying on Twitter for updates only to get a FAILWHALE when you least need it. I think @spin would agree. - Brian Daniel Eisenberg

http://twitter.com/GustavR... - Wayne Sutton

http://twitter.com/LeFigar... - French - Wayne Sutton

http://twitter.com/kgustin in Magnolia,TX - Wayne Sutton

Gustav search on twitter http://search.twitter.com/search... - Wayne Sutton

http://twitter.com/ricksan... CNN reporter looking for interviews - Wayne Sutton

http://twitter.com/TheHome... - posting tweet advice - Wayne Sutton

http://www.jazzychad.com/twitter... Another Gustav twitter tracking site - Wayne Sutton

http://gustav08.ning.com/ - A gustav social network from @acarvin http://twitter.com/acarvin - Wayne Sutton

http://twitter.com/MarkMayhew "I'm going to be tweeting Gustav from New Orleans until the lights go out " - Wayne Sutton

Great job Wayne! I put your list together in a blog post - http://conniebensen.com/blog... - Connie Bensen

http://twitter.com/ithinkmedia Location: Louisiana staying put for hurricane - Wayne Sutton

http://twitter.com/urbanre... in New Orleans live reporting with video cam - Wayne Sutton

http://www.crownweather.com/ - Wayne Sutton

http://www.hurricane-katrina.org Katrian blog now posting about Gustav - Wayne Sutton

http://twitter.com/msaizan Location: Baton Rouge, La. - Wayne Sutton

http://twitter.com/Westley... tweeting Gustav - Wayne Sutton

http://twitter.com/lyndale23 tweeting from Gustav - Wayne Sutton

http://www.grumpicus.org/weather... - Wayne Sutton

http://twitter.com/grumpicus tweeting from Gustav - Wayne Sutton

http://twitter.com/stberna... - News org. in St. Bernard Parish, Louisiana - Wayne Sutton

http://twitter.com/LFT411 # Location Lafayette, LA - Wayne Sutton

http://gustav08.pbwiki.com wiki - Wayne Sutton

http://twitter.com/MPBOnline # Location Jackson, MS - Wayne Sutton

http://beyondkatrina.ning.com/ - Wayne Sutton

http://twitter.com/donnagunter Texas - Wayne Sutton

http://ventana.cerado.com/gustav0... Gustav mobile tracking site, including iPhone - Wayne Sutton

http://www.gearthblog.com/blog... Track Hurricane Gustav in Google Earth - Wayne Sutton

http://www.maroonspoon.com/wx... - Live online video news from New Orleans: WGNO, WWL, WDSU, WVUE - Wayne Sutton

http://news.cnet.com/8301-10... - Wayne Sutton

http://thekeyinfluencer.wordpress.com/2008... - Wayne Sutton

http://www.jaredwsmith.com/2008... - Wayne Sutton

http://www.youtube.com/watch... Youtube video form actor @hillharper - Wayne Sutton

http://twitter.com/USATWea... - Wayne Sutton

http://www.jaredwsmith.com/2008... - Wayne Sutton

http://jazzychad.com/stuff... - Wayne Sutton

http://www.thetowntalk.com/apps... local newspaper - Wayne Sutton

http://twitter.com/GustavA... - Wayne Sutton

http://twitter.com/iellie on ustream http://www.ustream.tv/channel... - Wayne Sutton

http://twitter.com/craigne... - Wayne Sutton

http://www.echoditto.com/node... Following Gustav Online - Wayne Sutton

http://afp.google.com/article... Cuba blasted by wrath of deadly Hurricane Gustav - Wayne Sutton

http://www.youtube.com/myurban... - Wayne Sutton

http://gustavwiki.com/wiki... - Wayne Sutton

http://twitter.com/NOLAnews - Jennifer Boutell

http://www.authenticeccentric.com/2008... - Wayne Sutton

http://www.fullcirc.com/wp... - Wayne Sutton

http://conniebensen.com/blog... - Wayne Sutton

http://gustavtracker.appspot.com/ - Wayne Sutton

Community Manager: Spencer

Introduction: Hi, my name is Spencer and I am the Community Manager/Administrator of Stardock Media. Glad to be here

August 8, 2008 - Comment - Like - Share

Hi Spencer & welcome! - Connie Bensen

Howdy Spencers - Tony

David Murray

Seven Ways to Get Your Mom on Twitter - http://mashable.com/2008...

July 30, 2008 from delicious - Comment - Like - Share

You invite your mom to Twitter: You think Twitter is the best thing since AOLGerald-Levin-on-Fear and want to know the exact doings of everyone you care about, at all times (in 140 characters or less). If your stance is the latter, then you know how ha - David Murray

when we went to London & Paris we had very limited web access. So I gave my mom the link to my Twitter profile. She had the most fun watching my updates. And she gave the link to her friends & relatives. (Granted she never made an account - it was fun for her!) - Connie Bensen

Community Manager: Barry

Just introducing myself. I have a lot of community to build and glad to find this resource.

July 20, 2008 - Comment - Like - Share

Hi Barry, what type of community are you building? - Connie Bensen

Community Manager: Beth Kanter

What is the sweet spot between a community and a network? - http://beth.typepad.com/beths_b...

June 30, 2008 - Comment - Like - Share

Dimitar Vesselinov and Connie Bensen liked this

Thanks for sharing your post here, Beth! I love the graphic :) - Connie Bensen

thanks Connie .. still chewing on this idea of a community working in a networked way with a wiki project - Beth Kanter

Hey Beth, What did you think of my definition for your interview? I never heard back & was curious? - Connie Bensen

Community Manager: Amie Paxton

Hello! Introducing myself- I'm the channel community manager over at Dell! - http://www.direct2dell.com/channel

July 22, 2008 - Comment - Like - Share

Tinu Abayomi-Paul liked this

tell us more about why you joined - Beth Kanter

2 more comments

Hi Amie! - Spencer

Hello Beth & Scott! I joined to take notes and discuss topics with like-minded individuals. Beth, I enjoy your knowledge around non-profits, keep it rolling! - Amie Paxton

Hi Amie - welcome to the group! :) I'm the community mgr at Network Solutions in addition to some other projects - Connie Bensen

Jon Mierow

ever tweeted just for tweets sake? know tweeps who do? maybe a twitter addiction hotline? twitter addiction defense association: tada!

July 24, 2008 from Twitter - Comment - Like - Share

oh for tweeps sake! - Connie Bensen

Steve Rubel

I am taking another look at Evernote now that they have an iPhone app. I like stuff that syncs across web, desktop and mobile.

July 20, 2008 from Twitter - Comment - Like - Share

Jason Clarke, Matt Craven, Mohamed J and 15 other people liked this

Evernote is excellent; I use it more or less daily now. - Alexander Carlill

12 more comments

Evernote is totally amazing - I couldn't live without it! - Connie Bensen

any invite for this ? - Ben Borges

@Ben: Its open for everyone. Just create a new account. Its an awesome service! - Rahul Das

Evernote it great. I use it for capturing notes. I tried it for a to-do list but it just wasn't natural. Not sure how that could be improved. - Al Degutis from twhirl

they got the social, sync and 'everywhere' part just right. But the actual editing capabilities when note taking are crude and basic. I keep going back to google notebook which is not as omnipresent as Evernote but is hugely more intuitive as a note taking tool. - Kamath (नमः)

EverNote is what we want the cloud to be. - Warner Crocker

My index cards don't need to be synced. :-) They just go with me everywhere. - Brent Newhall

I have been a Onenote user for many years but find Evernote multiplatform sync pretty valuable. - Tim FitzGerald

I like Evernote, all I need is an iPhone now - Dom

Evernote is great, but disappointingly, the iPhone native app won't do anything for you that the iPhone web app doesn't do. (Which I leaves me wondering what the point is.) - Jack Collins

No, take it from me, Steve... Evernote is a life saver. The iPhone app is great, and as soon as they introduce the ability to edit notes on the iphone...it will be indespensible! - Ken Donofrio

Can some give ideas on HOW you use it? - Vince DeGeorge

If Google Notebook added a few new features, eg: text recognition, it would be an Evernote substitute. Then I can run everything through Google. - Barak B

Geo Perdis

Original iPhone has high resale value. Called that one. http://snurl.com/31wh5 [bits_blogs_nytimes_com]

July 20, 2008 from Twitter - Comment - Like - Share

hey thx for following me! Are you selling your iphone? I hope that it's been cooperating - Connie Bensen

Mykl Roventine

Official Website for "Dr. Horrible's Sing-Along Blog" - http://drhorrible.com/index...

July 19, 2008 from Digg - Comment - Like - Share

you are posting interesting things - just having fun? :) - Connie Bensen

Loic Le Meur

Playing with identi.ca can you add me there if you use it? http://identi.ca/loic thanks!

July 19, 2008 from Twitter - Comment - Like - Share

Gavin liked this

I use it exclusively now! No more twitter for me. - Gavin

added - Blake Robinson from Alert Thingy

I tweeted the request with your link. It's getting better there - Connie Bensen

Thomas Knoll

Sad moment: Ritual Coffee Roasters looks/smells great, but my dumb ass needs to plug in.

July 19, 2008 from Twitter - Comment - Like - Share

I hear ya - my laptop runs for a whopping 15 min's then needs juice (not java either!) - Connie Bensen

Connie Bensen › Comments