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On Social Media, Most People Don't Want to Be Heard - http://www.clickz.com/clickz...
Caught up with @HeidiCohen with this morning - always interesting and inspiring. Love her blog. http://heidicohen.com/
So many communities are designed as if everyone is a participant - which guarantees a poor experience for 90% of users
Does the social media contact centre hold the future for analytics? http://www.mycustomer.com/topic...
Nice interview with social guru Becky Carroll (@bcarroll7) on what's she's working on over at Verizon - http://govinthelab.com/verizon...
What is leadership? Here's what it's not: Going to your team 1 year into a project and saying, "You gotta prove why we're doing this stuff!"
It's easy to convince someone why they should use a community. Online events tell them why they should do it *today.* http://www.mprocopio.com/blog...
Checking out the best Christmas tree contest on Home Depot's How-To Community - http://community.homedepot.com/t5...
RT @buchanla: Just posted: "GiffGaff – a case study of customer’s in control" http://thecustomerevolution.blogspot.com/2010... #scrm #giffgaff
RT @lylefong: RT @wizll: Lithium Technologies helps companies thrive online http://www.sfgate.com/cgi-bin... via @sfgate
great meeting with @flashlight and @interpretivist yesterday - looking forward to working with you guys!
RT @socialcustomers: 6 Tips for Brands on Responding to Customer Complaints on Twitter http://www.socialtimes.com/2010...
I think she missed, "get users to use their real names by suggesting your service is private, then make it public" - http://www.nytimes.com/2010...
In a day or two I'll realize why this is brilliant rather than obvious, but maybe you'll beat me to it - http://randfishkin.com/blog...
8 Recent Updates for Facebook Business Pages... http://myventurepad.com/debra-m...
RT @DonPeppers: Excellent commentary from Lithium CMO on success factors for online communities http://socialmediatoday.com/robin-c... #socialmedia
n+1 on section 230 protection for user-generated content sites - http://nplusonemag.com/section...
Paul Greenberg: Looking Back at 2010 - In 2010 [some good stuff in here] http://www.zdnet.com/blog...
Capturing Customer Engagement Value http://jsr.sagepub.com/content... #womma
Thanks for the @mentions today! @aurorabrown @thekathleenjo @shaunastacy @porcarodes @ggheorghiu @TK1825 @charlieisaacs @briankling
RT @jafurtado: According to a report published by Pew Research Center, Location Services Have Not Caught On, By JOSHUA BRUSTEIN (NYT) http://bits.blogs.nytimes.com/2010...
Awesome to look at this @kolsky lifecycle social biz lifecycle and realize that our work begins where this ends ("Optimize") #SCRMSummit
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