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IT service build is not a factory | The IT Skeptic -
IT service build is not a factory | The IT Skeptic
"There is a widespread idea in IT that IT is a factory, repeatably turning out code which can be treated as identical products on some kind of optimisable production line. This is only true for parts of our IT world: it's usually not true of building services. What do we mean by factory in this context? We mean that building software can be treated like a production line cranking out standardised components, where we manage work-in-progress (WIP), and we optimise repeated tasks. IT is not really a factory. I wrote last year about the applicability of factory-floor techniques to IT in general. I want to focus today on service Build in particular. You can't generally treat Build as a factory. Only a sector of the build-centric community think so. The people who run the shop know better; ITSM knows better. IT is more often a bespoke engineering shop, building one-off make-to-order systems, not make-to-stock components as if we were churning out flat-pack bookshelves." - Me from Bookmarklet
LB: #TeamYou
I feel like I can breathe in here now!
Shiny - MoTO: Team Marina from Android
Girl, put that cpu under your desk! - Jenny
I can't yet, Jenny. There's no hole for the cables to run through, and the minion didn't bring her hole saw today. - LB: #TeamYou
As the minion pointed out today, after 8.5 years, this will finally be MY office, not my predecessor's. - LB: #TeamYou from Android
Michael W. May
Lunch with my Beloved Pixie wife @ The Mitten Brewing Co.
Lunch with my Beloved Pixie wife @ The Mitten Brewing Co.
I'll take that lunch. - Eric
It must be difficult to eat in the presence of such womanly loveliness. - MoTO: Team Marina
Melly - #TeamMarina
RT @stayathomemum: What are your mornings like?
RT @stayathomemum: What are your mornings like?
Who has time to put milk on their cereal in the morning? - Eric
Jason Toney
RT @bonappetit: This recipe makes 100 bourbon caramels. You may eat about that many
RT @bonappetit: This recipe makes 100 bourbon caramels. You may eat about that many
*fans self* - Marie
Melly - #TeamMarina
RT @stayathomemum: How early do your kids get up?
RT @stayathomemum: How early do your kids get up?
HAHAHA This was me until last year. So glad they sleep in now. - Anika
My kids rarely wake before 7am, but I'm a 2am - 10am sleeper, so that's still early for me ;) - Melly - #TeamMarina
Yeah. For us, we had to wake up early on school days in order to get the kids up & moving (which was a nigh impossible task with Thing 2, who needed to be awakened at least 6 times before he'd actually get out of bed on a school morning). Then, on weekends, Thing 2 would be up around 5 a.m., bouncing off the walls, every freakin' time. - COMPLICATED MR. NOODLE
I question the life choices of those who conduct business over the phone while using the bathroom.
Busy NYC Restaurant Solves Major Mystery by Reviewing Old Surveillance -
"We are a popular restaurant for both locals and tourists alike. Having been in business for many years we noticed that although the number of customer's we serve on a daily basis is almost the same today as it was 10 years ago, the service just seems super slow even thou we added lot's more staff and cut back on the menu items. One of the most common complaints on review sites against us and many restaurants in the area is that the service was slow and or they needed to wait a bit long for a table. We decided to hire a firm to help us solve this mystery, and naturally the first thing they blamed it on was that the employees need more training and that maybe the kitchen staff is just not up to the task of serving that many customers." - Elena from Bookmarklet
2004: Customers walk in. They gets seated and are given menus, out of 45 customers 3 request to be seated elsewhere. Customers on average spend 8 minutes before closing the menu to show they are ready to order. Waiters shows up almost instantly takes the order. Food starts getting delivered within 6 minutes, obviously the more complex items take way longer. Out of 45 customers 2 sent... more... - Elena
2014: Customers walk in. Customers get seated and is given menus, out of 45 customers 18 requested to be seated elsewhere. Before even opening the menu they take their phones out, some are taking photos while others are simply doing something else on their phone (sorry we have no clue what they are doing and do not monitor customer WIFI activity). 7 out of the 45 customers had waiters... more... - Elena
26 out of 45 customers spend an average of 3 minutes taking photos of the food. 14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo. 9 out of 45 customers sent their food back to reheat. Obviously if they didn't pause to do whatever on... more... - Elena
HA! - Eric
Well hello, wall of beer.
Spent way too long thinking about what the wall of beer's voice would sound like when it said hello back. - Meg VMeg
Wall of beer is a great band name, and the voice sounds like - Joe
Does one worship at it? - Steve C Team Marina
*loses consciousness* - MoTO: Team Marina
All hail the Wall of Beer. - Victor Ganata
Andrew C (✔)
Could anything be better than listening to two strangers discuss their office politics while waiting in line for a food truck?
I dunno, what does Geoff from Accounts Paid think? - Pete : Team Marina
"I like tacos. You invited Eric, I thought Eric gave you the creeps..." - Steve C Team Marina
Andrew C (✔)
NYC Approves Apartment Building With Separate Entrance for Poor People -
NYC Approves Apartment Building With Separate Entrance for Poor People
"It would be difficult to come with a more on-the-nose metaphor for New York City's income inequality problem than the new high-rise apartment building coming to 40 Riverside Boulevard, which will feature separate doors for regular, wealthy humans and whatever you call the scum that rents affordable housing." - Andrew C (✔) from Bookmarklet
>.< - Jenny H. from Android
Steele Lawman
Two new-to-me works of art I came across in the books of the Colorado Springs Fine Arts Center Library, given to Colorado College. That's the Devil's Bible and Fragmentary Head of a Queen.
Fine Arts Center has a library? - Eric from iPhone
They did, but when they renovated in 2007 or so they eliminated the space for the library, dismissed the librarian, and boxed up the collection. This summer, they gave the collection to Colorado College, where I'm a librarian, and we are adding thousands of those books to our collection. - Steele Lawman
tell me more about the Devil's Bible? - RepoRat
at least they didn't pulp the collection. i've heard of that being done. - Big Joe Silence
The Devil's Bible isn't actually in the collection we were given, just a photograph of it. :) It's the largest extant medieval manuscript, currently in the collection of the National Library of Sweden. - Steele Lawman
awwwww. I wish you had it, because it looks AWESOME. - RepoRat
Joe, agreed. We think it's good for the center to be rid of the responsibility for an asset they could no longer manage, and good for the college to be able to expand our already-extensive art history collection. The gift also includes a good deal of books about the American West and American Indians that we are happy to have. - Steele Lawman
RepoRat, me too! But it isn't that kind of collection. - Steele Lawman
RT @allisonrockey: We are at T.G.I.Fridays there really are $10 unlimited apps. Today is the best day.
Kevin Fox
Posit: There is one switch in everyone's house that has an undetermined purpose.
There was one in the living room, but we figured it out. It controls the outlet on the opposite wall, presumably because there is no overhead lighting. - NOT THE CRICKET
Spirit line? - Meg VMeg from Android
There has been one such switch in every dwelling in which I've resided, bar the last one, where the purpose of the switch was undetermined until I traced it back to a couple of unterminated wires near the hot water tank and determined that it had no purpose, though had probably once been intended to control an immersion heater. - Slippy: Formless
I just finally figured out the mystery switch I have - it's for the motion activated lights on the side of my house. They don't turn on in the day, and only when there's motion, so that took a bit. - Jennifer Dittrich
My house is old and small, so I know what all the switches do. But the light switch for the back porch is where the kitchen's light switch should be, so other people are always confused. The kitchen's light switch is way across the room, next to a door we don't use. - Starmama from FFHound(roid)!
"In my house there's this light switch that doesn't do anything. Every so often I would flick it on and off just to check. Yesterday, I got a call from a woman in Germany. She said, "Cut it out."" --Steven Wright. - Betsy
Weird Al’s “FOIL” (remember “Royals” by Lorde?) Aluminum FOIL. Never settle for less! -
That song nearly killed me. When he got to the second verse of it - I was laughing so hard I nearly ran my car off the road... - WebGoddess
The illuminati know! - lris
By the way, if you have kids, this is the week to introduce them to Weird Al. - Zamms
I did just that! He didn't remember us listening to his songs when he was little :-) - Starmama from FFHound(roid)!
Michael W. May
Pixie had her gallbladder surgery this morning and is in recovery now. All went well :D I guess tweets are having issues coming through :/
Sleep and some food is in the immediate future, before discharge in a couple hours or so. - Michael W. May from Android
I'm glad everything went well, and wish her a speedy recovery! *hugs* - Jennifer Dittrich
I'm glad it was successful. - John (bird whisperer)
I'm very glad that the surgery went well and hope she has a complete and speedy recovery! <3 - vicster: full-bodied
❤ - Alix May
Hugs!! - Janet from FFHound!
I'm glad it went well! - Katy S
Good good. Relax so you get all healed! - Eric
One thing I learned post gallbladder removal. Buffet eating and most fats are not your friend. Explosively they will be your enemy. Liver must learn how much bile to continually produce. It goes wonkers in the learning phase. - Janet
Glad to hear that it went well. Thanks for the update, and speedy recovery, Alix! - Stephan #TeamMarina from iPhone
Big Joe Silence
amazing how door-to-door sales people suddenly go blind when confronted with a NO SOLICITING sign. i think i'll add the excerpted city ordinance on this shit with key phrases highlighted. has gotten old.
you should just put up a sign that says "solicitors must pass three tests before proceeding. test one find a clue." - Sir Shuping is just sir
beware sliding sharpened metal plate beneath threshold. - Big Joe Silence
smile for our targeting and firing control systems. - Big Joe Silence
survive talking to the two year old for 20 minutes, you may then proceed - Sir Shuping is just sir
CAUTION: Excitable six-year-old may deploy suddenly and without warning. - Big Joe Silence
caution: cats maybe released claws first without warning - Sir Shuping is just sir
all the cats live over at my dad's. - Big Joe Silence
CAUTION: 73-yr-old poet with degree in middle-English literature and a farting fixation may deploy suddenly and without editing for duration or content. - Big Joe Silence
they don't need to know the cats aren't there :) - Sir Shuping is just sir
Years ago we used to get representatives of a certain religious group. Words had no effect. Our German shepherd was quite aggressive towards them and the only thing that helped was telling them I would open their truck door, send the dog in and see who would survive. Never seen them since. - Stephan #TeamMarina from iPhone
lately, it's mostly been AT&T pushing U-verse. - Big Joe Silence
They always come to the door saying "I'm not soliciting anything." I told one "Dude, if you're coming to my door to even ask my opinion on your hair, you are soliciting" He was not happy but he left anyway - Elena
EXACTLY. - Big Joe Silence
They always say, "but I'm not selling anything." Please. - Eric
i wonder if THEY'RE that stupid or if they think I'M that stupid. i always conclude the former. - Big Joe Silence
The door to door funeral people disturb me. - Greg GuitarBuster
Water balloon bombs? - Heather
@Greg: i just tell them that i've been dead for years but nobody has noticed yet. they usually leave. - Big Joe Silence
"Are you my mummy?" - Betsy
i'd need the right kind of gas mask for that. also, someone might think it was a bad "Monsters" cosplay. - Big Joe Silence
I can't hear you, there's a gas mask in my ear. - Betsy
so i should try this with a banana? - Big Joe Silence
Zulema ❧ spicy cocoa tart
RT @rwd: "If somebody tells you they tested their website on Android, laugh evilly and show them this slidedeck." p much
RT @rwd: "If somebody tells you they tested their website on Android, laugh evilly and show them this slidedeck."  p much
Yep - Eric
"One of the most influential sixth-grade science projects ever conducted" -
"One of the most influential sixth-grade science projects ever conducted"
"A 12-year-old Florida girl's science fair project on invasive lionfish has surprised even seasoned ecologists, and led to the first published paper on lionfish freshwater tolerance. Lauren Arrington's relatively simple experiment (put captured lionfish in water of varying saltiness, see if they live) revealed that lionfish can survive much fresher water than anyone expected . . . meaning the rapidly-spreading invasive marine species may also pose a threat to vulnerable life in brackish estuaries." - Jessie from Bookmarklet
"(Her dad, an ecologist, rejected her first proposed experiment, which required that he touch dead lionfish to see if their stings still hurt. Lionfish stings are excruciatingly painful, with victims reporting that they "wished they were dead," so her father's scientific obstructionism is understandable.)" - Jessie
Although this was the bigger of the two discoveries in my opinion, there was also a young man who was pub'd as a result of his science fair project - he discovered that something in Truvia kills fruit flies. Both are the children of scientists but it's still pretty damned impressive to discover something as part of your science fair project that adult scientists hadn't yet. - Spidra Webster
Man I wish I was more creative with my school science project. Kids these days are impressive. - Heather
Awesome. :) - Jenny H. from Android
"one of"? what are the others? - Ken Gidley
Stephan #TeamMarina
It was delicious! - Stephan #TeamMarina from iPhone
Details and/or photos or it didn't happen. - Corinne L
We did that, too. :) - COMPLICATED MR. NOODLE
Those are the best! Photographic evidence will need to be obtained using medical and forensic services; it's not going to be pretty. :) - Stephan #TeamMarina from iPhone
Um, about you just tell us about the sauce, toppings, and cheese(s) used, then? :-) - Corinne L
Very simple really. Minced meat, veggies and lots of bell pepper (an extra helping of those for Sophie). - Stephan #TeamMarina from iPhone
holly #ravingfangirl
Ticket stub from my first concert, just over 25 years ago: Cinderella, Winger, and Bulletboys. SHOCKING REVELATION, I KNOW.
GI Joes! Also, I miss Memorial Coliseum. - vicster: full-bodied
I love you. - t-ra supports #LOLSpidra from Android
I wish I still had the ticket stubs from some of the concerts I've been to. I never keep that stuff, even when I intend to. - Bren
i am not nearly as good about it as i was back then. - holly #ravingfangirl
My first was Midnight Oil at what was then Marriott's Great America in about 1986 or 87... It was also my little brother's first concert, though he slept through most of it. (He was 6-ish) - Bren
My first concert was Loverboy and The Hooters at the Worcester Centrum. That is all. - Zamms
My first "big" concert was at Memorial Coliseum. Bee Gees in 1979. I make no apologies for that. - vicster: full-bodied
My first concert Aerosmith 1976 Hershey, PA. Girl with us passed out from heat, we got to spend a good deal of the concert under the stadium, it was my first exposure to people with drug overdosing. I was 16 at the time. - Janet
Bob Dylan, Carver Hawkeye Arena, 1990. All our teachers were there. - laura x from iPhone
First concert that I chose (went to a lot of concerts with my parents when I was young) was Megadeth (with Suicidal Tendencies opening for them) at the Patriot Center in Fairfax, VA. I have no idea where the stubs are at this point, but I'm fairly certain they're still around here somewhere. - COMPLICATED MR. NOODLE
Janet - When I was about 18, I was at a Rage Against the Machine show, and spent most of the night helping a complete stranger come down from a really bad acid trip. That was my first real experience with that sort of thing, as well. - COMPLICATED MR. NOODLE
Big Joe Silence
i dug out my grandfather's old soprano uke from the music room closet and realised that, even if i fixed it up, my hands are possibly just too damned big to be able to play it.
i should at least find a way to display it. i even have some unopened packs (in wax paper) of gut uke strings from the 1930s/40s and his old MADE IN CZECHOSLOVAKIA chromed steel uke pitch-pipe. all i need is shelf space at eye-height. - Big Joe Silence
t-ra supports #LOLSpidra
Michael Stype is up in the pub. Just so y'all know I'm keeping it real here in Athens.
It's the end of the world as we know it, and I feel fine. - NOT THE CRICKET
I was just out watering my plants and I noticed that I had 'Night Swimming' stuck in my head. Lots of memories of long ago adventures with that one. - joey
an REM song came on the house music playlist and the bartender/owner apologized to him. Everyone laughed. - t-ra supports #LOLSpidra from Android
^HA HA HA! Saw them at Voodoo Fest in '08 - I stood right in front of the stage, right near Peter Buck. I loved Michael's energy on stage. Put me in the best mood ever - and I wasn't a big R.E.M. fan before that show. (You are allowed to read him this message, and if you buy him a beverage on my behalf to say thank you, I'll PayPal ya the $$.) - Corinne L
L.O.L. - Micah from FFHound(roid)!
Oh, man. If I'd been there, I'd have been waiting for someone to drop a glass or bottle nearby so I could say "Come on, let's recycle those shards and get out of here." #simpsonsmisquote - Slippy: Formless
For a second there I thought you meant Michael Shrieve and I got all excited. - Ken Morley
holly #ravingfangirl
Lemon Curd Ice Cream | Baking Bites -
Lemon Curd Ice Cream | Baking Bites
!!!!!!!!!!!!!!! - holly #ravingfangirl from Bookmarklet
Yes, please. - Jenny H. from Android
Made this last year but with coconut milk. It was awesome! My SIL loved it. - Gabrielle from FFHound(roid)!
oooh! that would be fantastic. - holly #ravingfangirl
Sarah G.
Time for another edition of.... Sarah Glassmeyer, Southwest Airlines line cop. #rules #order #TryingToHaveASocietyHere
i don't know if you know Jill Emery, but i think she's going to AALL and i think you two would get along famously. - jambina
Second that; Jill's pretty amazing. - RepoRat
Please - Eric
Come on over. I'm making four kinds of sangria for Saturday :) - Miriella from Android
It'll be three when I'm done. ;) - Eric
There' people coming over. So like, half a vat of sangria for each of you. - Miriella
yes, please. - Lnorigb
Bret Taylor
Quip is now available in Japanese, Portuguese, Turkish, and Russian! I know there are lots of Turkish folks here, so wanted to post on FriendFeed specifically. If you haven't already installed Quip, now you have no excuse :)
/* Welcome back, Bret, after mere 4 years! */ - 9000
bret, turklerden ekmek yiye yiye villa yaptirdin kendine. - emre yilmaz
:D emre+1 - Omar KURT
canım özlettin kendini^^ - Aynebilim G.
There was an inheritance scam right here. In FrF, in French, in comments to Bret Taylor's post. This is just awesome. - Little Booby Tables
Leo Laporte
Live now: Windows Weekly 149 with Paul Thurrott. Discuss here....
Tease: Paul's anti-google rant, a look at the HTC HD2, and the battle of the eBooks - Leo Laporte
Item 1: Google is evil, part 127 Why would anyone applaud Google for exiting China? They're hypocrites. And why we should condemn Microsoft and China even more. It's time to explore the Google Free Life (GFL). - Leo Laporte
Item 2: Silliness alert: Mozilla drops Windows Phone "support" You know, before it's even out. The reason: "Lack of native application development." The real reason: Mozilla has yet to deliver a single mobile browser on any platform in final form, and they've only very recently released a beta version of a mobile browser on a single platform. This company cannot hit a release date to... more... - Leo Laporte
Item 3: Microsoft announces (but does not release) major Bing updates UI, Maps, and more. Oh my. - Leo Laporte
Item 4: HTC HD2 is available It's the best Windows Mobile phone ever made. So what? - Leo Laporte
Item 5: Battle of the eBooks For all the cheap press that Apple gets for its iPad, the real story here is about eBooks I think Amazon's Kindle platform is going to win. The weird thing is, it may require their dedicated hardware to die or become irrelevant. - Leo Laporte
Windows 7 Feature of the Week: Windows Backup It can backup your files and create and restore entire system images. In fact, it's almost perfect ... Unless you have Home Premium and need to backup over the network. - Leo Laporte
Windows 7 Tip of the Week: Using Windows Snap with multi-monitor The key (ahem) is to use keyboard shortcuts. Bonus tip: Here are some more: - Leo Laporte
Audible pick of the week: Pride and Prejudice and Zombies: Dawn of the Dreadfuls By Jane Austen, Steve Hockensmith A prequel to Pride and Prejudice and Zombies ... "In this terrifying and hilarious prequel, we witness the genesis of the zombie plague in early 19th-century England. We watch Elizabeth Bennet evolve from a naive young teenager into a savage slayer of the undead. We laugh... more... - Leo Laporte
Software pick of the week: Microsoft Image Composite Editor "Microsoft Image Composite Editor is an advanced panoramic image stitcher. Given a set of overlapping photographs of a scene shot from a single camera location, the application creates a high-resolution panorama that seamlessly combines the original images. The stitched panorama can be shared with friends and viewed in 3D by... more... - Leo Laporte
Software pick of the week #2: RichCopy 4.0 Supposed to be even better than RoboCopy ... a multithreaded copying tool that can open multiple threads simultaneously, allowing many files to be copied in parallel and cutting the total time required to complete the operation several times over. You can also pause and resume file copy operations, so if you lose network connectivity at any... more... - Leo Laporte
Teracopy is the best of the bunch: - Leo Laporte
Which SAN is Leo having such problems with? - Jim K Millard
happy new 2013 year - batarejkabatarejki новинки музыки всех направлений..Я нашел себе музыку по вкусу - иванов александр
very informative link - david joy
where am i, and why? John Michael Ake - John Michael Ake
I just got 1200 Blue Points from the page below, hurry up and get yours before they are gone forever - Alvaro
thanks - aliahmet664
How I know I'm tired: I read a comment on FF and thought "Huh, I've done that." Then realized that it was a comment I'd written myself, not 10 minutes ago... #Zzzzzzz
I've done that a few times. - Slippy: Formless
So have I. - Slippy: Formless
Wow, me too. - lris
who are you people, again? - MoTO: Team Marina
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