Can't work with them when their method of getting me on the phone is to shut off my service, without any warning. I told them to close the account. I'm no longer a Comcast customer. I'm sure they'll send me another bill, adding insult to injury. - Dave Winer

but dude, i have it on good authority that @comcastcares !! - @baratunde via twhirl

They have internal thresholds for this. Of course they don't TELL YOU what those are to avoid being shut off, but they do exist. - Todd Dominey

I wonder what it is they care about so much. - Dave Winer

It's just like the iPhone battery life. It lasts forever if you don't use it. Stop downloading large, um, media files, and Comcast will leave you alone. Didn't ya know that the Web is only for HTML files? :-) - Robert Scoble

A more rational way to do it would be to have a set limit, and a status page you could monitor (even an RSS feed) and when you're getting close to your monthly limit, you could hold off a bit. Or in my case I could have switched over to AT&T since I had redundant service. Whatever. This is a company with DNA for soaking customers and keeping them at a distance. And if they let us in on the limits, they couldn't market their service as unlimited. - Dave Winer

When are we gonna get an "open source" isp w/out the corporate buggery, I've already lost usenet because of some backdoor lawyering by an AC - Toasterman

Sooo what's plan "B"? - Anthony Farrior

Toasterman, wait until our bills go up when they pass on the "contributions" that Cuomo is demanding for the "fund" to "combat child pornography." I'm depressed that I voted for his sorry famewhoring self. - Cyndy

Anthony, I have plenty of bandwidth -- I had a backup connection with AT&T and if that fails, I have a new EVDO modem that's being delivered by FEDEX before 3PM today (knock wood). - Dave Winer

Have you considered upgrading to a Comcast business account. I think you get a better modem (they said it has 'priority over other accounts' whatever that means) and a static IP. I also don't think it has the caps on it, but am not sure. - Andrew Leyden

Rational is not business friendly. Marketing it as unlimited is the great equalizer and makes everybody pay the same fee. Giving people an actual limit and way to mesaure their current usage against that limit will make people ask for tiered (less-expensive) plans. - Franci Penov

Could always spend the couple extra bucks and upgrade to Comcast Business. They don't mess with you then - Jeremy D. Pavleck

Comcast is really cracking down on the high bandwidth users... glad that i'm not on Comcast! - Les Zaldor

I'll ask hubby to do some insider research. He's a "low man on the totem pole" with Comcast, but issues like this always make me curious about his take on things. Of course, if we didn't have the employee discount and service was shut off without warning I'd switch in a heartbeat. - Sally Robinson

I wouldn't bother with a Comcast business account, if they can't be bothered to communicate with the customer in a reasonable manner. - MiniMage (FakeLifePerson)

dave is there a berkeley meraki network? take back the airwaves - Edward Vielmetti

I seem to remember an article in the AP stating something about Time Warner and Comcast tiering their customers based on bandwidth usage and even throttling their high-end users. I'll dig around for it. - Steven Perez

No, actually, it's easy for a compnay to be "personal", as in handling these things better and from a customer perspective. In this case, they could send email, or even a letter, and give you reasonable time to decide on which upgraded plan you want. With email it could even be a link to the right place on your website. Also, they can easily put in network policies that throttle heavy users during more loaded times on the network, even doing this dynamicallly. Lots of ways to do better. - Darius Dunlap

Dave: How much daily bandwidth do you think you were using? I just let comacast back into my life (with much trepidation) because i was too far from the co to get decent dsl speeds. - Oldengrey (Jay)