Quote: "KM must stick to KM -- actually managing knowledge -- not falling for the lure of "strategic alignment". By laying the proper foundation of technical support for collaboration, goals and incentives for individuals, and KM policies and procedures that align with business processes rather than specific, short-term business targets, you establish a demonstrable, long-term KM infrastructure. Then, when managers tell you to align with the business plans, rather than changing the infrastructure, you can challenge them to have their organizations use the infrastructure properly." - dennis d. mcdonald
DDMcD: "I echo Michele Martin's comment - the chicken and egg question. Organizational openness to social media may suggest openness to other types of sharing, not just that which is enabled by social media. Also, the benefits of social media are not just one way, enabling millennials and gen x'ers to hook in to the organization faster; they also provide a mechanism for older folks to share wisdom and experience; see "Is "My Dow Network" a "Social Network"?" http://www.ddmcd.com/my_dow.ht... " - dennis d. mcdonald
Quote: "Beyond back-office automation, personal productivity and customer self-service, I believe that the collaborative Web is now ushering us into the next major phase in the evolution of work, especially as it applies to services. Services essentially involve people interacting with each other - e.g., healthcare providers and patients, teachers and students, financial advisors and clients. It has been very difficult to apply IT to these activities because the human interactions are an essential part of the work, and the unstructured, highly variable nature of these interactions defies automation, no matter how powerful the computers are." - dennis d. mcdonald
