Almost nobody understood my earlier webapp idea, so I'll try again. Imagine you were looking at a website such as FriendFeed and you wanted to create a near pixel-perfect copy but in a way that you could move things around, adjust shadows, etc. I want a tool that makes that easy.
And without taking screenshots or copying the html, since the point is that it should have the power to quickly create something that looks just like our current ui. Also, it should be web based, because then fonts, etc will be right, and also I hate installing things. My previous attempt at explaining this: http://friendfeed.com/e... (Balsamiq is not what I want). It does not need to produce html though, so it can cheat anyway it likes.
- Paul Buchheit
So you wanna something like "html to png/psd"? Editable graphical interface with layers and stuff?
- Selim Yoruk
No, not at all. My point is that you could look at the the FriendFeed ui (with your eyes) and then create something that looked just like it.
- Paul Buchheit
Fireworks is pixel perfect, correct font sizes and previews image in browser. Yes/No?
- Toby Graham
Paul, I like the idea, it's got merit. There's plenty of tools that do half the job, that is, snip the page. The second part, i'm not overly familiar with the tools out there. The manipulation. I guess you could snip the page, and embed into your tool a js library, like scriptaculous, and attach special event significance to the controls/tags, for moving, dropping, dragging.
- Stu Andrews
I think I get what you mean now and I agree. That's not very helpful but hey. In the mean time you could edit the page live using firebug maybe?
- Toby Graham
It seems to me like you want the Visual Studio Win Forms designer for web apps hosted and served to designers as a web app. Drag and drop elements onto the page and adjust their properties in a property grid. Then send a link to others so you can share your concept.
- Eric Schoonover
For this, I use simple vector graphics editing app, like Xara or InkScape - I just make screenshots and use them as raw building blocks - usually I cut out from them small elements like controls/text-blocks/images/etc... In vector graphics enironment managing such kind of blocks is much more easier than in photoshop.
- Phil Smirnov
remembers that this idea has been described by David Siegel in 1997 in his book : Creating Killer Web Sites (http://tinyurl.com/5skw63)
- Oaksun
Paul, i think the edit-page command on ubiquity with the ability to: visually edit css and publish the changes is close to what you are describing.
- Ian
Eric pretty much nailed the description of the dream tool that I think Paul was asking for. In my dream the web app is truly collaborative and has an active GUI. So you can adjust those properties using a mouse or tablet and anyone else on your design team can watch as you do it so they can make suggestions and modifications as you work.
- David Muir
Let's say you want to make a mockup of FriendFeed called "FriendFood". You want it to generally have the same layout, only the top blue bar will actually have a background made of lasagna and a font that is made of French fries, and what shows on the page is everything people write about food on the regular FF, like "pasta OR bean OR potato OR steak". But you'd like someone to be able to do that from the web and without messing into much coding. Is that it?
- Rodrigo Jaroszewski
Could you achieve it by using Firebug and tweaking the CSS?
- Shakeel Mahate
So something with the usability of say, omnigraffle, but that only used webkit for its rendering. With text controlled and positioned by actual css so that line spacing etc were correct, although again with a simpler UI than CSS has.
- Robin Barooah
Paul - I _just_ came across a site that did exactly that. Unfortunately, Safari's browser history is failing me and I can't find it anymore. Doh!
- Patrick Lightbody
Paul, not sure if you're still reading, but are you looking for interaction design changes as well, or just appearance?
- Mark Trapp
I had never heard of Pencil, but it sure looks a lot like what I think Paul is describing.
- Jason Wehmhoener
I use ScrapBook Firefox extension to capture the page as is, and then edit that using Firebug.
- Jughead
Paul, I totally got you first time - anyone who thinks it's not a good idea has plainly misunderstood :-) It's the next step up from sketching out your UI on paper, n'est pas?
- Slippy "Threadsbane" Lane
One quick tip in Photoshop is to turn off anti-aliasing and use your various web fonts (Arial, Verdana, Helvetica, etc.) and use your preferred font size in pixels/points... This will provide you with screen accurate font appearances and sizes. The biggest problem with a "pixel-perfect" browser rendering is that it will never be consistent from browser to browser. They all render ever...
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- Nathan Chase
Tune in tomorrow, when I try and look even more horrific.
- Steven Perez
i should take a camera phone shot of myself just after i take off my CPAP mask in the morning. i look like a fscking corpse, and not a fresh one.
- Joe Silence is not dead
I think I just won the Embarrassing Photo Meme. Forever. :D
- Steven Perez
Robert, you're in Northern Virginia which can be considered a completely different part of Virginia. All that Washington, DC influence. :)
- CAJ, somewhere else
+1 Alan. Yep, we may as well be in another whole state. :-)
- Kevin Whalen
I live in No. VA and follow Twitter lovers in VA Beach, Charlottesville, Roanoke and Blacksburg. We are ONE commonwealth - I reject the notion of a "fake" and "real" Virginia.
- Catherine S. Read
"a completely different part of Virginia." - it's not "real Virginia." Even though (or maybe because?) Nancy Pfotenhauer lives in Oakton. ;) Robert, if you're looking for a good restaurant, Delhi Club right outside the Clarendon Metro escalators is the best Indian I've found.
- John Craft
I thought the entire world loves Twitter like we do in Fairfax - Virginia! :)
- Paul M Done
I pray it doesn't jump the shark like those "Where's the beef?" or "Max Headroom" commercials
- Terence
Roanoke, VA loves Twitter. A local "tweeter" heads up @TweetVA, an opt-in directory of VA Twitter users: http://tweetva.com/
- Jill Elswick
Local tweeting and re-tweeting pushed Roanoke to the top of Kiplinger "best cities" poll within an hour of first tweet: http://cli.gs/vsMYEV
- Jill Elswick
Hey Robert - so is Des Moines... Would love to have you stop here in flyover country
- andy brudtkuhl
Rochester NY has fallen in love with Twitter too! Newspaper, news, weather, etc... media is goin' for it!
- Susan Beebe
I never seen that slick UI that has maded by Google, props for that, that's looks awesome
- Kristian Salonen
Wave looks a little confusing (then again I'm at work, so I couldn't read the whole blog post), but the concept is interesting. I don't think it will be able to compete with Twitter if that's what they were aiming for.
- Ocean
I wonder if the FF designer brigade will dis this like they did the new FF UI?
- Daniel J. Pritchett
@Ocean - people will actually be able to get work done with Wave :P
- Daniel J. Pritchett
I'm just thinking of the people who are not even on Twitter, how will they digest this :)
- Ahsan Ali aka. Slick
I have the same concern - if middle management can't easily participate from their blackberries, then it's dead in the enterprise water.
- Daniel J. Pritchett
from IM
So my interpretation is that this is like an extension of email, that can integrate closely with other services.
- Daniel Sims
No prizes for guessing what my first idea for an application is....this looks very cool
- Cameron Neylon
It would be interesting to see how well this could work for collaborations.
- Pedro Beltrao
Sounds like advanced email service, where the email message is "alive", wiki type collaboration is evolved. Email+Wiki+Twitter meshup. And the UI is really not that much googlish . Very eager to see it!
- Nenko Ivanov
from the article and slides, it looks like FF rooms with live chat functionality and extensibility. FF is almost there already. maybe the presentation video when available will explain any differences better
- Wladimir Labeikovsky
FF as it exists currently *looks* like the enterprise collaboration holy grail. Its only problem is that no one wants to buy into a closed service hosted externally. Even if Wave is nothing more than a free self-hostable Friendfeed it will still blow the doors off of E2.0.
- Daniel J. Pritchett
from IM
[NINJA EDIT] And by "no one" I mean "no Fortune 100 CIOs". I'm sure you guys at FF aren't out to sell directly to the enterprise yet, but it's my area of interest and I've been daydreaming about how awesome it would be to use FF as a part of my official workflow. I think Wave is more likely to get there given your current featureset versus their current vaporset.
- Daniel J. Pritchett
good point Daniel, i had somehow missed that Wave would be a Google App and thus amenable to self-hosting, etc
- Wladimir Labeikovsky
I understand Wave team's desire to integrate and leverage existing, accepted forms of communication and collaboration. But doesn't that also limit innovation? I'd love to see someone take a "blue sky" approach to the problem of business communication and collaboration, rather than build on existing models.
- Larry Hawes
I know it may seem hard to believe by watching all the crazy stuff they show in the video, but it's actually very easy to use. Click 'new wave', start typing, add a recipient. Or you can add a recipient first. So in some sense it's actually simpler than email, because there are a lot fewer opportunities to make irrevocable mistakes (like, oops, sent too early). I can't wait to be able to use it publicly.
- Joel Webber
Nenko, I think you've done a superb job of succinctly describing Wave. Or, at least my perception of Wave after using it for a month or so :). And one thing people should keep in mind: this has been in development for a long time, so it's not like three months ago, Google thought, "ZOMG! Must respond to [insert other service name here]" :-)
- Adam Lasnik
Daniel, if "FF as it exists currently *looks* like the enterprise collaboration holy grail," how do you explain to these enterprise folks, that anyone can edit and delete their past contributions after the fact, thus soiling the conversational record? Business can not be conducted in such conditions. Clearly, before being of use FF would need to "stratify" their basic types of collaborative primitives - beginning with non-editable posts and comments.
- ianf ⌘
I didn't mean "looks like" as in "feature complete" just "resembles". Lots of the latest and greatest parts of FF are features that would make any E2.0 toolkit much more powerful. The rooms and multi-threaded DMs are particularly sweet.
- Daniel J. Pritchett
I can't see this being ready for the enterprise just yet, but sme's and startups definately. If they can also produce a mobile version for the iPhone and android markets it potentially is the next killer app.
- Keith Bennett
from BuddyFeed
ianf: "Business can not be conducted in such conditions." Are you kidding me? What about the telephone conversation. Business uses that just fine. It's one tool.
- Nick in Manila
It certainly wins on ease of use, but that's not enough in a business context. Accountability, being held to account, is. Truth be told, we really don't know if FFeeders paid any attention to enterprise use when originally designing it. Perhaps it can be evolved in this direction without lots of shouting, perhaps not. @Keith - FF is extremely text-input-centric. Neither of the two mobile devices is very good at this. But, fine, it does represent a step above even the most intelligent of mail/Gmail etc.
- ianf ⌘
Nick, there's a difference between telephone and print. As soon as text records are involved, there's the problem.
- ianf ⌘
ianf: Agree. It's not an auditable text record. But we've adapted to Wikipedia. It only takes you so far. You have accept it's not an absolute and use it for what you can.
- Nick in Manila
My problem with FF in the enterprise (and I try to use it that way) is the goofy name and logo.
- Nick in Manila
Wikipedia is a special case, but I have yet to hear of it being acceptable beyond colloquial use. FF is fine if treated as multi-threaded dialogue platform. Perhaps it's just me, but I always assumed that any heavy-duty business use presumes that a company runs it off its own/colo servers, not from platform-provider's own. We really don't know much of how FF works, but I suspect that...
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- ianf ⌘
ianf: Yes re enterprise use. But as the enterprise becomes more and more atomized, this will become less and less of an issue. Although that's not the immediate future of Fortune 100s - which gives a huge advantage to smaller co's.
- Nick in Manila
@ianf: There *is* an auditable record. Didn't you notice the part where they show how you can always go back through the history of a wave to see its edit history? Not only is it possible, but it's easy and only takes a few seconds. It's really useful for getting context on a large wave when you come into it late.
- Joel Webber
@Adam Lasnik I'm sure that Wave is not a respond to any existing service. At Google there are smart people thinking ahead and I think that wave is a step forward in personal and corporate comunication
- Nenko Ivanov
Actually the platform looks like a response to Live Mesh and the product looks like a FF client powered by Gears but the interesting stuff is the protocol which could be used to bring consensus on how to, finally, implement track.
- Alberto Saavedra
Isn't that a bit premature to ask? Wave's just been announced, we don't know how FF will develop in few months' time, yet already now you want us to speculate whether some vaporware will be killerware of existingware rhetorical q.
- ianf ⌘
nope it isn't. i think this is the time for asking this.
- Yusuf Güzel
@Yusuf: I have to say I think the comparison is pretty inappropriate. The two products solve different problems completely. I use Wave at work, and even once it's fully open, I will continue to use FF, which I love as well. Besides, does the world really need another "Is X a Y killer?" poll?
- Joel Webber
@Yusuf: I have to say I think the comparison is pretty inappropriate. The two products solve different problems completely. I use Wave at work, and even once it's fully open, I will continue to use FF, which I love as well. Besides, does the world really need another "Is X a Y killer?" poll?
- Joel Webber
@Yusuf: I have to say I think the comparison is pretty inappropriate. The two products solve different problems completely. I use Wave at work, and even once it's fully open, I will continue to use FF, which I love as well. Besides, does the world really need another "Is X a Y killer?" poll?
- Joel Webber
Whoops, sorry for the triple-post. I obviously have some better error-handling to write.
- Joel Webber
lol @Joel - so exactly how good _are_ those robots..
- Nick Lothian
"In Germany, losing his factory job didn't stop Alfred Butt from taking a Mediterranean vacation this winter. Thanks to generous jobless benefits, being out of work "hasn't changed my life that much," Mr. Butt says. In the U.S., Dylan DeRoberts lost similar work -- but there's no seaside getaway for him. Instead, he's giving up life's little pleasures, like riding his snowmobile, because he lost his insurance, too. "I've learned to live at a new level," Mr. DeRoberts says. Unemployment is taking a very different human toll on opposite sides of the Atlantic, which helps explain why Europe and the U.S. can't agree on how to attack the global recession. The U.S. is spending hundreds of billions of dollars -- including increased assistance to the unemployed -- to prop up the economy, and wants Europe to follow suit. But most of Western Europe already has a strong, if costly, social safety net, so governments feel less pressure to spend their way out of trouble."
- Eric P
from Bookmarklet
I was talking to a guy in the UK who had a company car and a far higher per diem than we did... working for the same global company. I was always thinking they were being overly generous. Then I read something like this and wonder if the costs don't even out over the long run.
- David Muir
I don't have a problem with celebrities joining Friendfeed as long as they intend on contributing to the conversations. Just simply piping in your bubbleheaded Twitter updates and expecting anything back is not what FF is about.
friendfeed: the antisocial social networking group. ha ha
- Cee Bee
I don't really think FF has an "about". It's what you make it.
- Shawn Farner
@Shawn But you cannot deny that FF is about conversation. It's built entirely around this. Importing your services is only part of it, its the connection that other people have with what you import that makes this site. I "love" a song on Last.FM and it starts a conversation about how much others love that song, or a YouTube video, or anything.
- Haggis (Sean Loyless)
That's if you choose to take part in the conversation side of it. I'm just not going to tell people how to use it, that's all. The conversation side of it is neat but I'm sure some people just use it the way it was originally billed - to keep tabs on what friends are up to online.
- Shawn Farner
Fair enough, I certainly see your point. I use Twitter and Facebook for those kinds of things. When I want to discuss, I come to FriendFeed. I just would hate to see it suddenly get overrun with people like the chick above who are just promoting themselves and could care less about talking with the people that follow them.
- Haggis (Sean Loyless)
In one way it is good to see FF become a commodity platform. In all other ways it is bad.
- David Muir
It's the same as Twitter. When a celebrity joins something like Twitter or FriendFeed, tons of people will follow them hoping for some type of interaction. For many of us, when that person doesn't interact - we stop following them. Then...they're not an issue anymore because they're no longer on your feed. As far as Kim Kardashian goes, that account on FF has been blocked already because it's 90% obvious it's someone who works for/with her who created the account.
- Candace
Exactly, Candace. Twitter wasn't a big of a shock to me, since it's the equivalent of standing on the crowded street corner with a megaphone. FF is a different animal since it's so easy to jump in and take place in the conversation.. it's not so 1-sided in that you get to see everyone's replies. It's plainly obvious when a FF user is a bot or a ghost-writer. Everyone ignores and blocks. I'm not saying FF will go downhill because of this, but it's not going to help anything either. :(
- Haggis (Sean Loyless)
As the service gets larger, and more out there - this will happen. Like Twitter/Facebook and any other social network...it will happen. It's up to you to decide who you interact with. ...Hang on a second Sean, my Twitter updated...OH HUGH JACKMAN WHY WON'T YOU REPLY TO ME?! ...What?
- Candace
Hahaha.. I understand.. I keep @ replying to Lily Allen and she won't reply back. WHY DO YOU FORSAKE ME LILY?!?
- Haggis (Sean Loyless)
I don't actually follow Hugh Jackman on Twitter...he's one of the 592853490 "famous people on Twitter" who pays someone to do it for them.
- Candace
Ahhh... I don't follow him either.. I do follow several celebrities but I look carefully to see if it's actually them. Lily is one that's actually her, among a few others like Alyssa Milano and Felicia Day
- Haggis (Sean Loyless)
I've been cutting down my celebrities that I follow on twitter and have a mind to drop a few from friendfeed as well. It would be different if some of these people put up valuable content on the two services, but I'm not interested in reading about a celeb's sammich preferences. :P
- Jon, the Beartato of FF
My attitude about celebrities is that they can and should join and we can and will block or hide their posts if we aren't interested.
- Brian Sullivan
@Alp Nathan will have to invite, I don't have permission -- he's the mod.
- Haggis (Sean Loyless)
Haggis: that is pretty unfair. She just joined FF. Do you expect other new joiners to understand the norms here by day 2?
- Christian Anderson
It might be unfair, but it makes it no less untrue. I supposed I'm slightly biased against her, but I was really using her as an example. For one thing it's highly likely that she uses a publicist for her postings in the first place. That's also a huge no-no in this place.
- Haggis (Sean Loyless)
is using a publicist really a huge nono - because many companies have twitter accounts manned by a marketeer, and quite a few people I know on twitter hope to make a living as "social media experts" doing exactly that kind of thing but for companies. Why is it OK for a company around a product but not for a company around a celebrity (make no mistake, these are all business endeavours, that's why they have agents, PAs etc.)
- Joelle Nebbe (iphigenie)
Simple...companies usually don't tell us "OMG! I need a Starbucks!"
- ‘-.-’ Tutivillus Grift
People can use Friendfeed however they want. We will decide if they are worth following and/or interacting with. Using these standards, I would have been "kicked out" from Twitter months ago.
- Alejandro
Who is Kim Kardashian? This is a real question, I've never heard of her.
- Kate
Glen, I found the instructions / rules: i couldn't find the rules either. Haggis, if their "bubbleheaded" are sure sure they're done by a publicist? Joelle makes a good point there too. The number one joining behavior for new people joining FF is to pipe in their other feeds.
- Christian Anderson
i found the ff rules on the logged out home page: "It's simple It takes just a couple clicks to post anything or to start a discussion. It’s conversational Your friends comment on the things you share, and you see their comments in real-time. So talk with your friends, not at them. It’s open Read and share however you want — from your email, your phone or even from Facebook. Publish your FriendFeed to your website or blog, or to services you already use, like Twitter."
- Christian Anderson
@Alejandro - Exactly. We choose who we interact with. @Kate - I think she's a model?
- Candace
Haggis: your having a problem with celebs on FF is fine. That is your right. Suggesting that a user is doing it wrong and then advocating a closed system is what i'm challenging.
- Christian Anderson
I'm certainly not advocating a closed system! I just don't want a celebrity invasion of nothing but posts and no replies. It's not the FF I want.
- Haggis (Sean Loyless)
I would be concerned if they got "special" attention from FF staff but other than that the more the merrier. Even "ghost" celebrities might have something to contribute.
- Brian Sullivan
You know what the problem is with Canada? They could have had French cuisine, British culture, and American technology, but they ended up with British cuisine, American culture, and French technology.
Oh, I've been there. :-) I worked for six months in Victoria—great little town. I also spent a week in a really remote city in the far north of Alberta—can't recall the name (Fort <something>, I think)—but it's where they processed the oil sands. I like Canada a lot, but this saying always makes me giggle.
- Glen Campbell, B.A.
Are you saying that British cuisine sucks? Oh yeah. It sucks.
- Mark Wilson
Yeah, those high-speed trains and nuclear power plants in France really suck.
- Cristo
From what I remember Peugeot, Renault, Citreon (and Fiat) were the classic POJ when they were available in Canada.
- Brian Sullivan
I've heard that some of the best sushi is in Vancouver.
- Alex Scoble
Abby -My opinion comes from French (and Italian) cars from the 60's and 70's when they were available here. Must admit that I haven't driven or been in one since then so they may have improved (probably would need to just to survive).
- Brian Sullivan
Hmm, interesting. This is why I hate when my posts get heavily dugg, redditted or stumbled (as opposed to getting linked by bloggers I admire) - I get the inappropriate kinds of readers, not the kind I try to nurture on my blog.
- Bora Zivkovic
People are already listening to it! How are the levels this time? I assume you can hear both of us??
- Dave Winer
Excellent sound and volume, Dave. back to topic: But the difference is that the crowds from Digg come and go, but Twitter followers stay for a long time. I can survive a Digg storm (hey, nice for the paycheck, which is based on traffic) for a couple of days and move on. Perhaps a dozen or so of them ARE the kind of readers I want and they will stay. But on Twitter, they would be there forever, posting inappropriate responses.
- Bora Zivkovic
√ The suggested users list on Twitter and my decision to opt out of it, √ what Josh Marshall has accomplished in re-booting the news, √ celebrity logic will get you ... are the three dominant themes in this one.
- Jay Rosen
With a special guest appearance by German social critic Jurgen Habermas and his notion of "systematically distorted communication." http://en.wikipedia.org/wiki...
- Jay Rosen
made me check: http://twitter.com/BoraZ... and I am very happy with the gradual, slow rise, coming in one at a time, through links and rewteets, without suspicious bumps.
- Bora Zivkovic
TPM segment - I was thinking....many bloggers operate the same way, though they did not build a site with several different parts, or started employing people. DailyKos is similar in a way. HuffPo is similar in its own way. Though HuffPo has it's own problem with the reality-based community (http://friendfeed.com/noahgra... ) for pushing science woo and medical quackery (hmm, a topic for next week?).
- Bora Zivkovic
John Battelle explains the problem it's supposed to solve and what's lame about Twitter's suggested users list. http://tr.im/kqHr
- Jay Rosen
"Her blonde locks, slender legs and sweet smile have made Barbie a must-have for millions of children across the world. So this probably wasn't the makeover they and their parents - not to mention her handsome beau - were expecting. Barbie has been given a set of tattoos to celebrate her 50th birthday. The doll's makers, Mattel, insist the move will bring Barbie and her brunette equivalent Nikki up to date - although there are no plans to give Ken any tattoos. Critics, however, say the dolls will further encourage the sexualisation of young girls."
- RAPatton
from Bookmarklet
For those of us not from the UK, how does one define: "chav"?
- Kevin Pedraja
Kevin: 'chavs' are, as I loosely understand it (I'm not from the UK either), considered somewhat crass, though this attitude itself could be considered elitist. See also wikipedia and urbandictionary.
- Andrew C
She and Skipper's escapades were drawing too many unwanted questions from Family Values Ken.
- Michael W. May
Postel's Law, Jefferson's Simplicity, Winer's Inventions, Rosen's plea to the press: Participation, Information, Democracy and Code. Oh, and we talk about torture, Cheney, journalism and truth at the beginning.
- Jay Rosen
The "paving the cow paths" reminds me of an ancient post about Lakoff and ideology, i.e., how different ideologies go about choosing where to pave: http://scienceblogs.com/clock... do you impose your rules and aesthetics, or do you see first where the cows (or people) are going, in their efficient ways?
- Bora Zivkovic
And I am also one to always try to look at history. Even in grad school, in biology, I took 4 history of science classes I did not need because I though they were essential for me to know what I am doing as a scientist. A lot of my blogging on various topics starts with a historical context, e.g., http://scienceblogs.com/clock...
- Bora Zivkovic
"As with our colleges, so with a hundred "modern improvements"; there is an illusion about them; there is not always a positive advance. The devil goes on exacting compound interest to the last for his early share and numerous succeeding investments in them. Our inventions are wont to be pretty toys, which distract our attention from serious things." http://is.gd/uSm7
- gnarlytrombone
Listening to Dave's update on the 40tweets app, I'm struck by a few things: a) After using tr.im and trying out some of their widgets, I definitely want more control over displaying the data they collect. So, there's demand. b) The tr.im API looks like fun: http://api.tr.im/website/api I wonder if anyone wants to track examples of its use and create a wiki for them, a la the Twitter API wiki? c) If there's enough demand for this sort of thing, there must be more than 1 developer working on it.
- Ryan Sholin
Deep Thoughts by Jack Handey: When you die, if you get a choice between going to regular heaven or pie heaven, choose pie heaven. It might be a trick, but if it's not, mmmmmmm, boy.
My favorite is still the one about keys. "If you every drop your keys into a molten lava flow don't bother trying to get them out because man, those keys are gone". LOVE
- FFing Enigma (aka Tina)
When my brother was in Saudi I would put a Jack Handey quote at the bottom of each letter over to him.
- Steve C
He didn't look straight into the camera, however - as pointed out by Steve Garfield.
- l0ckergn0me
8. He knows that the real problem is that they hired idiots and are "reexamining" all hiring practices. THAT is the best way to make sure you get a good brand.
- Robert Scoble
9. He used personal language "it sickens me." Not marketing speak.
- Robert Scoble
Interesting mix of being apologetic and totally pissed at the same time. Overall thumbs up from me.
- Mike Doeff
10. He is working to "regain our trust."
- Robert Scoble
Is there anything else he could have done to answer this crisis?
- Robert Scoble
He didn't offer us a coupon to make us feel better. I didn't feel condescended to.
- Kevin Fox
Good lead, Robert. Glad to see discussion around the response.
- Valeria Maltoni
Now if he could just work on making the pizza not taste so bad.
- Dave Roth
now is the best time to go to Domino's in Conover. clean as a whistle.
- nesman89
I don't mind that he didn't look straight into the camera. That shows he isn't "slick" or "overcoached."
- Robert Scoble
Yes, it would have been better if he had looked into the camera, but given that a teleprompter is an expensive item, and rigging a two-way mirror with a magnified view of a printed script is a hassle... I think the minor shortfall can be forgiven. All seven of Robert's points remain absolutely valid.
- David Muir
Textbook is the best way to go. Swift and done. Now in time, people will forget, crave cheap, fast, and delivered food, and it's over.
- Mike Lewis
Very well handled. I agree with you, Robert, this will make its way into textbooks alongside Tylenol's response to the poisoning crisis three decades ago.
- Stephen Mack
so far this year, that's, what, rats in the peanuts, perchlorate in the babby formula, prescription drugs in the drinking water, snot in the pizza... what was safe to ingest again?
- Karim
Bravo, Dominos. Nicely done. Speak up or be spoken for.
- kevin j higgins
tehKenny: I don't think he was. I bet that he was looking at some notes, though. It didn't come across like he was reading. For someone not experienced with a teleprompter you can not use one and not come across like you're reading.
- Robert Scoble
Their response was appropriate and in a timely manner which is key now.
- Christi
Anyone who has ever used a teleprompter realizes how hard it is to use one and how hard it is to look natural doing it. I bet he had someone off to the side of the camera he was talking to who was holding notes up to remind him what to talk.
- Robert Scoble
I wasn't there, obviously, but watching the CEO look off-camera yet speak as if to a person made me think he was looking at a person to stay "real" and "personable" and not canned or offering a performance.
- Bloom Seed
Carmen: "W" had a LOT of media training and a team of people to tell him how to do it. I doubt this CEO has had much media training.
- Robert Scoble
rewatching it makes it clear that he's reading notes (his focus starts at top, moves down as recording proceeds). Still, though, comes across as a real person. Not everything needs professional actors, producers, makeup, sets...imperfect may be the new perfect, as far as communicating genuineness.
- Bloom Seed
Comes across as very heart-felt, and almost makes me want to order with them (I'm not sure we have them here in this town)! Shouldn't they have added something like "We'll now be installing cams in all our kitchens streaming direct to Ustream, making us the ONLY food delivery you can trust to not mess your food"? :)
- Philipp Lenssen
Philipp: well, that would certainly be cool but would be way beyond something they could deliver on in two days.
- Robert Scoble
I mean, I'm not a big fan of Dominos, but this helps them establish themselves as giving a crap. Good PR move.
- Mike Nayyar
Great video response straight from the company president. As for watching food getting prepared, the Papa John's locations that I've been to are open and you can basically see them making your pie. Not sure if Domino's has stores like that...
- Doug
solid performance-- came across naturally and believable, blend of professionalism and good ole fashion ass-kicking anger. It was smooth but not overly slick; no suit or tie and shot in store surrounding. Content was solid too, assuring customers everything that could be done was being done. One minor tweak: he doesn't appear to be looking directly at the camera.
- mark ivey
I wonder if they thought about making it a response to "that video" on youtube to get the eyeballs needed to make this count..
- Tom Masiero
Ari - it's more than "just pizza" - it's the livelihood of 125k employees. We are focused here on a textbook response, but this is also a clear demonstration of the power of leverage that SM holds: two idiots can do major damage to the brand, the company, and by ultimately to the employees. Hat's off to Mr. Doyle and his advisers.
- Bill Sanders
Rewatched it and yes he is reading it. Regardless, I think it was handled pretty appropriately.
- Jay Neff
good job. small nit: next time they need to move the teleprompter (or cue cards) either over or under the camera.
- MikeAmundsen
Video is good if Good Messenger (which Domino's guy IS) But also put the incident on my radar screen, which hitherto I was unaware of.
- JimmyJet
Wasn't aware of the incident but sure feel bad for the independent operator..
- MiaD
The woman in the Wendy's chili fraud case ended up sentenced to 9 years in prison and her husband (who bought the finger off a co-worker who lost it in an industrial accident) got 12 years. http://www.bluemaumau.org/wendys_...
- Kevin Fox
I wish that he was looking at the camera instead of a telepromter. Just sayin.
- Andrew Baron
Andrew: he's not looking at a teleprompter. I bet someone is holding a notepad with an outline on it for him.
- Robert Scoble
I haven't had Domino's in a long time. But, I'm happy to see that they put up this Video response to the malicious destruction of their Brand and business practices.
- rob friedman
good job. that was a classy way to 'avoid the noid.'
- grant fox
Hey Robert, can I use some of your reasons in a blog post in writing up about the Domino's issue?
- Kenneth
"Everyone else is doing it right." Yeah, right. [What are the odds of that?]
- Craig Brownell
I kept hoping he'd actually look into the camera.
- James Miao
I agree with James. I was hoping that he would look at the camera like he's talking to his customers. I get that he needs to make sure he says exactly what needs to to said, but the way he kept looking away from the camera made it seem a little "stiff".
- Kenneth
like when dirk diggler looked into the camera during his documentary. that was powerful stuff.
- grant fox
Kenneth: that's a mistake someone who isn't media trained makes. I actually don't mind that because it makes it less slick.
- Robert Scoble
My guess is that they're multiple cameras and he's looking at the expensive one
- Bwana ☠
Robert: Really? If corporate heads are on camera, they should NOT look at the camera especially if they're not being interviewed? It looks natural not to look at the camera? You're definitely right...I'm not media trained. :) Looks like he was reading off of a script and didn't notice a camera at him.
- Kenneth
Who was he talking to? The sound guy holding the microphone to the right of the camera?
- Diego Barros
Kenneth: the only time you should look at the camera is when you want to speak directly to the viewer. You are right that he should have been speaking directly into the camera. Knowing where to look is part of media training. A good PR team could have helped (IE, one that had worked a lot with video before) but I can't really blame him. I still have trouble figuring this out. When I was on the BBC it was very difficult to look into the camera (it was aplate on the wall).
- Robert Scoble
i just have to say, that by him not looking in the camera, or really doing any of this before it seems adds to his character that he's a regular guy, not some PR trained monkey doing a dance for us.
- rob friedman
I dunno, I think it's more important that the response seem unrehearsed. I'll bet he did it in one take.
- Ken Morley
Well done Robert: not a surprise to see this crew recognizes excellence when they see it. Dominos did virtually everything right on this aspect of its response. having seen a few crises, this example is among the best. blogged it here: http://www.mediadeluge.com/post...
- Christian Anderson
Just to let folks know: the teleprompters I am familiar with allow the newscaster or talking head to look directly at the camera AND read the script. The result is like a HUD (heads-up display) for those familiar with video games or jet fighters.
- David Muir
Right David, but there are all kinds of "teleprompters" some low tech and some higher tech. the point is he was reading. It was okay, he did a great job in one take. It would have been better if he hadnt read it and looked directly at the camera, but because everything else was so well done, the reading gets a pass
- Christian Anderson
Not a fan of their pies, but kudos to Dominoes for the forthright reply and apology for the miscreants who brought this upon them. Hope they rebound well from this.
- JA Castillo
Definitely a canned response but still heartfelt and sincere. Plus we learned its a federal felony to stuff cheese up your nose on camera. Imagine what happens at McDonalds on a daily basis - now that's frightening.
- Chris Sparno
Very lucky that they had a CEO that even was willing to talk for YouTube in the moment; let's not now criticize him for his media training, or none will ever have the guts to do it again.
- Francine Hardaway
Rich: This is deadly serious for him. He's right to take it seriously and I'm sure he genuinely does.
- Michael Krigsman
So the real question is, who feels comfortable enough to order Domino's this weekend?
- Chris Bartow
I do Chris, even more-so now than before. This weekend will be the cleanest in the franchise's history :)
- Bwana ☠
@Karim: "snot in the pizza... what was safe to ingest again?" Years ago, I ordered a pizza (not from Domino's) and was surprised to see a piece of broken glass in it — and this particular glass shard had part of the pizza company logo on it! When I phoned them about it, they replaced the pizza in record time; of course, they asked for the broken glass back, too, so I couldn't keep the evidence.
- Victor Panlilio
Victor *shudder* i think i would have just given up eating pizza after that :-D
- Karim
The comments on You Tube are negative I don't agree with them, what is your opinion abut them? (They say Doyle is not sincere)
- Maurizio Goetz
Rule #0 - Youtube comments have the value of a single molecule of feces
- Bwana ☠
His response was right on and pretty smart for doing it via a video. It's sad but we are at the mercy of people that prepare our food. :-( I kind of feel bad for the kids because what they did shows a complete lack of intelligence. It would be nice if they took responsible and apologized in some sort of public forum.
- John McCullough
@John McCullough "we are at the mercy of people that prepare our food" and people who pilot the planes we fly in, treat our municipal drinking water, etc. I daresay we only appreciate them when things go horribly wrong.
- Victor Panlilio
@Chris White "The founder of Domino's supports Right to LIfe and Operation Rescue, which IMO, is worse than putting farts on sandwiches" Really? Watch the video at http://www.abortionno.org/ and see if you can stomach the idea that we dispose of unwanted human beings so cavalierly.
- Victor Panlilio
Victor, your comment as well as John's above you, reminds me of that line in Fight Club: "We do your laundry, cook your food and serve you dinner. We guard you while you sleep. We drive your ambulances..."
- Aaron Kurtz
@Aaron - almost everything we take for granted in "civilized society" depends on the everyday goodwill (and conscientiousness) of anonymous others. I've always thought that we need to become more mindful of the benefits we daily receive from these enablers of our well-being. Count your blessings, etc.
- Victor Panlilio
Google's CAiro Offices.... too funny. I'm reposting that to a tech room. ;-)
- Carlos Granier-Phelps
... or I would, if the stupid website collaborated with the bookmarklet. Can't select the picture though (and too lazy to cut-paste-screenshot-whatever).
- Carlos Granier-Phelps
Omg the 101 traffic must've been HORRIFIC.
- Mona Nomura
Favorite line from the SFgate article: "Fans of things that blow up started arriving at 19th and Texas streets at the top of Potrero Hill at 11 a.m."
- Mike Doeff
Ahh, who knew I was so close to a news story that would happen 1.5 years later? I didn't see any hanky panky going on. I like both Elizabeth and John.
- Robert Scoble
John: we're looking. Podtech took them all down, from what I can see. I didn't have any video of her, unfortunately, that I remember. Rocky's looking through our archive, although PodTech owns the copyright on anything we do have. Oh, well...
- Robert Scoble
You ever notice when someone has an affair... they always post the ugliest picture possible at first?
- Dean Clark
Annie: if I were to sell them, maybe tens of thousands of dollars. I doubt they'd bring more than $100,000 cause they aren't technically that good so they wouldn't be able to get on a cover of a magazine.
- Robert Scoble
@Robert I really need to keep my good camera with me at all times...
- Andrew Feinberg
You're the man! That's pretty EFFing cool that you got to travel with him. I guess it's good Edwards didn't win the primary. We'd really be EEF'ed then. Despite this scandal, I still like the guy and people should just back off. I hate these types of scandalous stories around personal and private matters. yeah, yeah, he's a public figure, but it's still a personal and private matter!!
- Miiko Mentz
Nice picture set, even if they're not all A+ grade but for the environment proposed, it's pretty good!
- ElijahBailey-Zu of FF <0,
Robert, isn't it amazing the circles you've ended up travelling in the past few years! It is inspiring to me.
- John McCrea
John: it is absolutely amazing. It just gets more and more surreal.
- Robert Scoble
Scoble, saying "who knew I was so close to a news story 1.5 years later"would be no different that if you had climbed Mt. St. Helen's in Nov of 1979 only to hear of its eruption in May of 1980. You being on that plane has NOTHING to do with this story. Nice try, though.
- Dave Madison
Dave: interesting point of view. But in this case the affair was still going on. At least I didn't die to get these pictures like I would have if I had been at the eruption of Mt. St. Helens.
- Robert Scoble
Robert you r being silly. You wouldn't have risked dying because you wouldn't have been there. And u weren't there for this bimbo eruption.
- Dave Madison
You just happened to get a picture of Reile 1.5 years before anyone knew what was going on. If I got a picture of Lewinsky walking down Penn. Ave in 1995, does that mean "I was there?". Hey! I got a random ok picture of Spritzer on a shuttle to DC. Guess that makes me a part of history, too!
- Dave Madison
Dave: the thing is I WAS there. Just because I didn't know what was going on at the time, doesn't mean I didn't capture the two of them together. But, whatever, I really don't care either way. If you had a picture of Lewinsky and Clinton together on Penn Ave. you would have had an interesting picture too. Your argument doesn't hold, though, because if I had a picture of St. Helens at the time it exploded I would have had a historical picture, even if I didn't understand what I had taken a picture of.
- Robert Scoble
wow. totally forgot about Rocketboom. What are they up to?
- annie heckenberger
@Logical Extremes: I think I like more watching bad (and funny) sci-fi films than romance. If it's about romance it has to be funny at least or have a really great script, like most of French films I like.
- Bibi
Just watch it. One of the top films of all time IMO.
- Gus
wow, that is kind of sad. Bailout LOL hahaha....funny! Too bad they just didn't adapt with the times and modify their business model to something edgy that users didn't have on their desktops.
- Susan Beebe
how ironic that this picture is posted on a site for the world to see just a few minutes after it was taken!
- dario
a haiku: business model, like / a candleflame, it Flickrs / and then is put out
- Karim
Many more happening like that.... like the paper factory that closed just before Xmas because all it produced was CARBON PAPER. All that negativity about the closure misdirected at the public for not continuing to use Carbon Paper when the management should have been kicked for not diversifying.
- Ian D. Nock
It seems like they did expand their business to include digital. After that, what else is a photo lab going to do other than become a whole entirely different business?
- Gabe
I always think that my kids have not even seen what we used to call a "tape"
- Loic Le Meur
I can't remember what US university publishes a sort of yearly recap of what progress means for that year's class. As in "students in the class of 2009 will never have bought a cassette tape or rolled up the car window" for example. Cassette tapes. ha. Vinyl records. Or the fact that you "dialed" a phone numer by actually inserting your finger in a PLASTIC DISC and TWIRLING the dial.
- dario
Some of my students think I'm "Old School" because I had a 2nd generation iPod.
- Rob Michael (Atmos Trio)
No. Fuck the union insanity and fatcat execs. I would only be for it only if all the execs took massive pay cuts and the unions cut down ridiculous benefits but that will never happen.
- ld
No. They've had more time, and more second chances, than most industries to fix what was wrong.
- Rick Powell
I'm conflicted - primarily because family members work in related industries and their jobs would be affected; some are already on work/hours reduction.
- Katy S
Bush's tax incentive to small business owners to write off most or all of the price of a large vehicle over $60,000 was like a gift from the heavens to the American auto industry. They had that gift for 8 years, dropped directly in their lap. So many vehicles were sold through this tax loophole that now we have a glut of giant trucks and SUV's on the road. And yet, after gas goes up a dollar or two, Detroit goes immediately in the toilet. This was bad business all around. I say no bailout.
- Phil G
See this. http://friendfeed.com/e... Do you want more of this? You forget these are politicians we are talking about. Most of them cant spell economy yet wield decisions with enormous financial consequence.
- ld
sound like the auto industry needs investors. hey, auto-dudes, i'll allow the gub'ment to invest in a project for green cars. not $$ for SUVs, or golden parachutes, etc. green cars, get it?
- MikeAmundsen
I want to say no, but $25 Billion is still cheaper than $125 Billion. I don't want to think that way but I can't help it.
- Andrew
No. Let them file bankruptcy and force them to restructure. The airlines did it, right? Again - no more bailouts until WE get one.
- Vince DeGeorge
No, giving money to the auto industry now is only delaying the inevitable, unless they agree to specific changes.
- Kim Landwehr
Yes, but only for the good of those whose jobs will be lost when they fail, however, the money must come with stringent terms with specific goals, lots of oversight, and available to anyone building or designing an auto in the USA. Though I have to say, I really don't want them to get the money, I'd rather them suffer from their past stupidity and greed.
- xero
No, fuck them. They NEED to lose those jobs in light of this. "UAW Says It Will Rather Tax Payers Foot The Bill Than Accept Cuts To Keep Detroit Afloat" I need a job. Why the fuck should my taxes pay for someone else to have a job. Fuck that. http://bit.ly/fucktheuaw
- ld
No. Unfortunately, businesses can't do bad business and then expect somebody to bail them out. Ford isn't going to let itself completely die. I'm also concerned about where the U.S. government is getting this money, and it sounds like the bank bailout is leaning toward a fail. I'm sorry to see people lose their jobs but I don't think this is the answer.
- Patricia
no, they've had the american economy by the balls with their stubbornness and even refusal to adapt to cleaner, safer and more efficient technologies and business models and will continue to operate along the same manner if given a bailout. al these industries are like petulant children -- you cater to them in every way possible and they'll just ask for more and more
- Cee Bee
After watching this morning the Treasury secretary change the last bailout - you know,the one that if it didn't pass the entire economic world would fall - I say no. Better to have a bailout for main street so they have more money to buy cars. What happened to good old fashioned capitalism?
- Chris Reed
No, because the big auto makers have proven time and again how intransigent they are to change. They've been failing for a while now. It's time to let them die once and for all.
- Steven Perez
The airlines had to restructure without help. The auto industry can do the same.
- ld
No. The Big 3 have catered to the worst trends: muscle cars and SUVs as a focus of their product line when we clearly needed quality, fuel-efficient cars. Meanwhile, Toyota made a profit and ALSO supports many jobs in North America -- granted not as many.
- David Muir
Yes - Asking for accountability by the people responsible for the problem is a irresponsible if the problem (which would destroy a state economy and millions of jobs if allowed to happen) itself is not dealt with.
- Adam Posey
No - there is not an unlimited pot of money, why spend it on a group of companies that have a track record of failure?
- Conor O'Reilly
No. Not until the companies who are mismanaged the other bail out we did are pushed to do what should be done with it, which many things point to that they're not.
- Patricia
No because GM has a market cap of about $3Billion and liabilities of about $65Billion, and Chrysler's parent company, Cerberus, is thriving financially.
- MVB (Curmudgeon of FF)
yes - because the last time our government similarly bailed out one of the big three automakers, the company was saved, the loan was paid off ahead of schedule, and the Treasury made a $300 million *profit.*
- Karim
I saw a comedian once who said he wonders if pigs lick themselves to see what the fuss is about. It would kinda suck to know that everyone loves you as much as people love bacon.
- Trish R
i love the smell of bacon in the morning
- Baard @ Pixum
Baconsalt! And now it's selling in UK from www.crazy4flavour.co.uk with quick delivery and way lower shipping cost than getting it from Seattle!
- Stu Nutt