Canon Sucks!!! =P - Travis Koger

You're getting me worried that's supposed to be my next lens. And up yours, Travis! - kinobe

Nikon sucks! Canon FTW!!! - tabbr

I love the lens, I use it all the time. Maybe I just got a lemon. - Thomas Hawk

I thought they told you they'll repair it for free? - Ivan Makarov

$315 gets you a lot of Holgas, Thomas. - Ivan Makarov

They did say they'd repair it for free and the 2 days later sent me another email saying that they were going to charge me after all. Sucks. Got my hopes up and made me happy and then smashed them. - Thomas Hawk

well that sucks either way man. this photography thing is almost as expensive as parenthood thing. - Ivan Makarov

Hawk, you're not just taking this laying down are you? Have you run this up the food chain at Canon Customer Service? - Clearlight

Yes I have Clearlight, unfortunately. They refused to budge. They said that there was "impact damage." The time before this they also said "possible impact damage" but I was only charged half as much. I've not dropped this lens though and I'm tired of sending it in for repair every year or so to get the autofocus to work. - Thomas Hawk

And even after telling you that they would affect the repair at no charge? Wow... that is truly horrendous customer service. - Clearlight

they said that they changed their mind after they examined it closer. - Thomas Hawk

Still, Thomas, I think you should pursue legal action. Or at least put presssure on them through the BBB. First a legal binding verbal contract saying it's no cost, then change their mind because of "possible" impact damage ... all sounds a bit shaky. Demand proof from Canon that the problem can only be cause by impact damage. If they can't then they are fleecing you, - Rene Wirtz

I sent in a camera to Canon service for repair about 1 year ago. They said they would repair it at no charge, and they did, but they included a clause like this in the letter: "Based on our initial examination, we will start the necessary repairs at no charge to you... Please note that in the unlikely event that any additional internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.” - tabbr

Multi-billion dollar, multinational corporations tend to cover their ass, Rene. - tabbr

@tabbr: I know, but sometimes they also use bully mentality. And they may respond to outside pressure. - Rene Wirtz

I think it's pretty clear you got a lemon. If I were you I would auction it off and buy a new one. You could easily get $850 for it. - tabbr

@kinobe, someone had to bite :). Nikon is my preference but to tell the truth I have never used a proper Canon so I am just talking shit anyhow. - Travis Koger from iPhone

@Travis all good, give shit take shit. ;) - kinobe

there was no disclaimer like that on my estimate tabbr. It was out of warranty. I think that disclaimer is just for things that are in warranty. I just thought that since they could see from the history of the lens that it was it's 4th time in for the same problem that they might cut me some slack. Apparently not. I was pleased to get the initial email telling me that they'd repair it without charge and then very disappointed to get another one three days latter charging me over $300. - Thomas Hawk

Canon should stand by their products better. Especially for good customers. I've spent thousands of dollars on Canon gear over the past several years. - Thomas Hawk

I'll be sure never to purchase Canon products, adding to my ever growing list of companies not to do business with. :( - Ⓐ ☠ slayerboy ☠ Ⓐ

You are a "power user" Thomas, that's why you should see about a legal course. You are not a Joe Blow who 3 years ago, on a whim, bought a body and a lense and since has taken 400 pictures with it. - Rene Wirtz