Unfortunately, many organizations are "crazy" in this way. Perhaps they don't announce problems because they don't have fixes for them yet. I wish more companies were proactive, even if they just said "we don't know what's causing the problem, and we don't know when it can be fixed, but yes there's a problem." - Ontario Emperor
Funny thing is that's a completely pre-web way of handling this . What's Twitter about? Its about real-time communication. It'd be nice if we heard anything resembling real time updates as to what's been borked... and not a "we're trying to fix things guys" about 16 hours ago (via @twitter_updates) ... not saying they owe anyone anything -- but this has been going on for about a day. Which is like a week in non-Twitter time. :) - Tony Hung
Certainly some more openness would be ideal. What is the ideal time between status updates on a free, non-critical application such as Twitter? Updates every 3 hours? - Ontario Emperor
@OntarioEmperor -- really, as often as is needed, as they ought to be leaving something up on their blog to start off with that would answer a lot of questions. Dreamhost, for example, borks up from time to time, but they *always* have status updates http://www.dreamhoststatus.com, and they always allow people to rant (and rave) as they need to in the comments. - Tony Hung
