"Hi Mark! Biology is a pretty broad study so I'm confident there are learnings that one could draw from and apply for customer experience. The simple nervous system of our own body for example, could be identified as a feedback loop but also as a homeostasis regulator -- maintaining the chemical balance. Even this isn't directly applicable, but the essence of this idea is that the nervous system is actually somewhat decentralized rather than centralized. The brain has different regions that coordinates different parts of the body (and even the mind). I'm really just touching the surface (because I don't want to write a biology essay :) ) but how we apply this idea to how we coordinate our responses to issues (as an organization or business is relatively similar to a degree depending on your perspective. Another look at biology would be the study of ants, bees, etc. and their interactions with one another. I believe TED has a number of videos on that topic too. But you are right that..."
- Ehren Cheung
"The problem with telecommuting continues to be the "trust" factor. It's funny how companies can't seem to overcome that hurdle. I honestly would love to telecommute, it'd save me so much money *cough* metropass *cough* ... and time. On another note... to reduce traffic -- Toronto should just set up tolls on roads already like London, England. Forget increasing taxes or TTC fares, we have a transportation budget that has to take care of the roads, set up the tolls and have all the cars coming into Toronto help pay the costs -- then use some of that transportation budget to ramp up transit to make it more enticing for people to use."
- Ehren Cheung
"The problem with telecommuting continues to be the "trust" factor. It's funny how companies can't seem to overcome that hurdle. I honestly would love to telecommute, it'd save me so much money *cough* metropass *cough* ... and time. On another note... to reduce traffic -- Toronto should just set up tolls on roads already like London, England. Forget increasing taxes or TTC fares, we have a transportation budget that has to take care of the roads, set up the tolls and have all the cars coming into Toronto help pay the costs -- then use some of that transportation budget to ramp up transit to make it more enticing for people to use."
- Ehren Cheung
"The problem with telecommuting continues to be the "trust" factor. It's funny how companies can't seem to overcome that hurdle. I honestly would love to telecommute, it'd save me so much money *cough* metropass *cough* ... and time. On another note... to reduce traffic -- Toronto should just set up tolls on roads already like London, England. Forget increasing taxes or TTC fares, we have a transportation budget that has to take care of the roads, set up the tolls and have all the cars coming into Toronto help pay the costs -- then use some of that transportation budget to ramp up transit to make it more enticing for people to use."
- Ehren Cheung
"Shey this is a great write up. My tardiness aside in responding (I know... busyness), I think the amount of affirmation on friendfeed is relatively high but it's low by comparison to twitter. My involvement on twitter has unfortunately very gradually declined because of the repetition and constant affirmation. It doesn't only apply to tech posts, this problem applies to every topic ranging from ebooks to creativity -- it's a massive cultivation of groupthink. Maybe I've become philosophical or too introspective (not to take from your blog's name) ... Very few ideas are challenged seriously, fewer are built upon into something larger, and even fewer controversial ideas are discussed. I'm not attempting to be negative but it's as if everyone is adverse to discourse. Some may say that twitter isn't the proper forum for it and that may be true but if people aren't even willing to respond with a few words to disagree, it illustrates to me (at least) that the probability of them responding..."
- Ehren Cheung
"Shey this is a great write up. My tardiness aside in responding (I know... busyness), I think the amount of affirmation on friendfeed is relatively high but it's low by comparison to twitter. My involvement on twitter has unfortunately very gradually declined because of the repetition and constant affirmation. It doesn't only apply to tech posts, this problem applies to every topic ranging from ebooks to creativity -- it's a massive cultivation of groupthink. Maybe I've become philosophical or too introspective (not to take from your blog's name) ... Very few ideas are challenged seriously, fewer are built upon into something larger, and even fewer controversial ideas are discussed. I'm not attempting to be negative but it's as if everyone is adverse to discourse. Some may say that twitter isn't the proper forum for it and that may be true but if people aren't even willing to respond with a few words to disagree, it illustrates to me (at least) that the probability of them responding..."
- Ehren Cheung
"Shey this is a great write up. My tardiness aside in responding (I know... busyness), I think the amount of affirmation on friendfeed is relatively high but it's low by comparison to twitter. My involvement on twitter has unfortunately very gradually declined because of the repetition and constant affirmation. It doesn't only apply to tech posts, this problem applies to every topic ranging from ebooks to creativity -- it's a massive cultivation of groupthink. Maybe I've become philosophical or too introspective (not to take from your blog's name) ... Very few ideas are challenged seriously, fewer are built upon into something larger, and even fewer controversial ideas are discussed. I'm not attempting to be negative but it's as if everyone is adverse to discourse. Some may say that twitter isn't the proper forum for it and that may be true but if people aren't even willing to respond with a few words to disagree, it illustrates to me (at least) that the probability of them responding..."
- Ehren Cheung
"Thanks for the clarification Dan. I just felt that the two statements you had made were excellent ideas to build upon -- especially in the larger context of art, investment and risk-taking, the idea of individual vested interest, and direct democracy. Yea, I tend to mesh a lot of ideas together... :)"
- Ehren Cheung
"Mark, thanks for commenting. I\\\'m actually not suggesting that taxpayers have the ability to allocate anything and everything. I\\\'m merely suggesting that on some level, the Canada Council should allow tax payers to allocate for a particular genre inthe arts. I don\\\'t agree with the argument that something needs to be in the interest of a mass audience in order to be successful. In my opinion, art is subjective and it requires investment of not just monetary, but more of an personal and individual interest. Currently, this interest is dictated by a small number of individuals. For a more direct approach, why not have artists to individually promote their own project on a platform that would encourage individuals to really buy in and have a vested interest? This is definitely not the only way, but I felt that if we are talking about platforms and how authors (and other artists) can really take their projects to a higher level and really own their project, we should not only be..."
- Ehren Cheung
No internet radio has not been saved not by a long shot. Once the labels notice that companies are adhering to the new royalty rates and starting to turn a profit, they'll moan and groan and say that they're still not getting enough. It won't be long and they'll be asking for another royalty percentage hike. It'll be a cold day in hell before I let anyone take 25% of my company's profit. I don't care what business I'm in either.
- John Blanton
okay then, saved until at least 2015, there is an agreement in place.
- MG Siegler
I'm very happy with 6 years. That's a long time for digital media to evolve and take its place as legitimate leader in music (and video) space.
- manielse (Mark Nielsen)
Know my dad will be extremely happy to read this.
- Angel Smith
I'm glad for Pandora -- I wish people outside the US could tune in again :)
- Ehren Cheung
Real Estate Broker, Air Traffic Controller, Small Business Owner/Operator, Fashion Designer, Plumber, Pipe Fitter or Steamfitter, Non-Retail Sales Manager, Network/Data Communications Manager, Construction Superintendent/Manager, Radiation Therapist, Police and Detective Supervisor, Ultrasound Technologist, Hotel Executive Chef, Court Reporter, Construction Cost Estimator
- Shey
from Bookmarklet
All of those require advance learning and in most cases some standardized qualification testing. College in the traditional sense, no. Time and money learning what is needed and passing a test or many, well... yes.
- Michael W. May
Some do require college pre-reqs - radiation therapy and sonography for certain.
- Janet-The Bottley Crue
Good to know some of these, but there are always drawbacks to each job -- it just depends on the individual :)
- Ehren Cheung
The article title said "....without College" not "without training".
- Shey
As much as my husband hated it, the Navy's Nuclear Power School was key to his career. It's an excellent program and most of the ex-nukes we know are doing fairly well, job-wise.
- Heather Solos
Really ... it's the 20/80 rule, ROTI, or whatever you want to call it -- people want as much out of something as possible and if they can get it without investing as much time and energy, they're up for it. This isn't a bad thing, time and energy is valuable :)
- Ehren Cheung
This makes me cringe. *cringe* See? Brian, not helping. *cringe*
- Jandy
I know, Brian, and I'm not a prescriptivist, really. But they're/there/their are completely different words with completely different meanings, and whenever someone uses the wrong one, I always have to read it two or three times to figure out what they meant, which wastes my time. (See, there, how I used a singular subject with a plural verb? That doesn't bother me anymore.)
- Jandy
The non-customary article: Miss SC says "THE Iraq" - people point and laugh. Mister 43folders says "THE google" - people golf clap and laugh. Life and language is funny that way.
- Micah
Oh when online ... everything goes ... especially grammar and spelling :)
- Ehren Cheung
It'd be worthwhile to have it designated as a National Park -- the Rouge is an actual conservation area in Toronto that is not just another city park. There's actual hiking involved and it is worth protecting.
- Ehren Cheung
from Bookmarklet
"Mark — this is an interesting concept and a lot of online retailers (smaller ones) typically employ Google Talk as a person a user can chat with if necessary. Any publisher could implement that if they wanted to. For most retailers, I’d actually argue that in our current state of e-commerce — you very likely cannot have someone interfere with the browsing experience. The option can be available but option is the key. There isn’t a place for someone to step in front of you and say hello and so on. On the other hand, if you convert the experience of browsing books into a social experience — such as integrating a virtual world experience or changing customer expectations by changing the way a user is required to interact with the site — then you are more likely to achieve what you’re trying to get at. I wouldn’t expect publishers to do this — in my opinion, it’s not something they should focus on. It is however something that ONIX data can help both booksellers and publishers attain."
- Ehren Cheung
Public. Yesterday I was experimenting with publishing notes for a select group of people, but the titles of the notes themselves went out on RSS feeds, thus making the existence of the notes public.
- John E. Bredehoft
Helen and John, you're both right. It is a users choice. I was merely thinking about most people that I know who would pretty much keep Facebook for private use rather than opening it up. Thus I wonder if Facebook will pretty much continue to be the walled garden that they started off as.
- Ehren Cheung