As we observe the American Labor Day holiday today, here’s a document that could probably use a little work: the government just released a draft of its contingency plans for lengthy airline onboard ground delays. - Christopher Elliott
Marilyn Parver filmed an altercation between two passengers on a recent JetBlue flight. When she refused to delete the footage from her video camera, she says the airline threatened to blacklist her and accused her of interfering with a flight crew, which is a federal crime. - Christopher Elliott
Sometimes, only an apology and a full refund can make up for a disastrous vacation. Iesha Walker believes her experience on Carnival’s Destiny is one of those times. - Christopher Elliott
Sometimes, only an apology and a full refund can make up for a disastrous vacation. Iesha Walker believes her experience on Carnival’s Destiny is one of those times. - Christopher Elliott
The number of complaints about airlines appears to be in freefall — this morning’s report card (PDF) issued by the Transportation Department says 575 people griped about air travel in June, compared with 848 a year ago — but it may only be a few weeks before they resume their climb. - Christopher Elliott
The number of complaints about airlines appears to be in freefall — this morning’s report card (PDF) issued by the Transportation Department says 575 people griped about air travel in June, compared with 848 a year ago — but it may only be a few weeks before they resume their climb. - Christopher Elliott
Travel on all roads and streets fell by 3.7 percent in May, the latest month for which data is available, as compared with same month in 2007. And gas prices have declined for the 11th straight day, dipping below $4 a gallon. Kinda makes you wonder: If e - Christopher Elliott
Travel on all roads and streets fell by 3.7 percent in May, the latest month for which data is available, as compared with same month in 2007. And gas prices have declined for the 11th straight day, dipping below $4 a gallon. Kinda makes you wonder: If e - Christopher Elliott
Here’s a letter from an unknown flight attendant that touches on almost every part of the flight experience that frequent and no-so-frequent fliers know all too well. - Christopher Elliott
Here’s a letter from an unknown flight attendant that touches on almost every part of the flight experience that frequent and no-so-frequent fliers know all too well. - Christopher Elliott
Why can’t airlines make money? No, it’s not high fuel prices (otherwise, most of Europe’s airlines would have gone belly-up long ago). Bad management? Maybe. - Christopher Elliott
Why can’t airlines make money? No, it’s not high fuel prices (otherwise, most of Europe’s airlines would have gone belly-up long ago). Bad management? Maybe. - Christopher Elliott