Mike Black thought he would get a prompt refund when he contacted a manager at the Four Points in Pleasanton, Calif., recently. He was wrong. - Christopher Elliott
They make us pay for our first checked bag. They invent new fees. They slap outrageous fuel “surcharges” on to the price of our ticket. - Christopher Elliott
On the seventh anniversary of 9/11, there’s lots of blabbering and bloviating about the the terrorist attacks. To most of it — if not all of it — I have a two-word response: shut up. - Christopher Elliott
Carole Hunter thought the $1,950 for a weekly rental in San Francisco was too good to be true. She was right. The condo didn’t exist. - Christopher Elliott
If you thought airlines weren’t following a secret playbook when they dumped a truckload of new fees on you this year — if you thought all of this was just part of their corporate DNA — then you might want to think again. - Christopher Elliott
Here’s a holiday travel forecast you probably won’t read anywhere else: look for lower prices on everything from air fares to hotel room rates, smaller crowds and a more pleasant overall experience. - Christopher Elliott
As we observe the American Labor Day holiday today, here’s a document that could probably use a little work: the government just released a draft of its contingency plans for lengthy airline onboard ground delays. - Christopher Elliott
