"Great stuff David. I like your 'three things'...listen/consult, tailor, add value. Great way to describe what a consultant does. How many times have you seen a consultant come into an organization with "the answer" and never really do anything significant for the organization? unfortunately, I've seen it happen many times and people can't understand it because the consultant (or consultants) knew what needed to be done. No consultant can walk in off the street with the answer. They need to understand the organization, the business, the people and then help create a solution that works for that organization." - Eric D. Brown