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How not to deal with customer feedback: American Airlines fires the employee who engaged- http://econsultancy.com/blog... #worstpractice
How not to deal with customer feedback: American Airlines fires the employee who engaged- http://econsultancy.com/blog... #worstpractice.
American Airlines fires an employee for...customer engagement | Blog | Econsultancy - http://econsultancy.com/blog...
Freedom to surf: workers more productive if allowed to use the internet for leisure : News : The University of Melbourne - http://uninews.unimelb.edu.au/news...
The Über-Connected Organization: A Mandate for 2010 - Conversation Starter - HarvardBusiness.org - http://blogs.harvardbusiness.org/cs...
No News Here: Forrester Says Consumers Don’t Trust Corporate Blogs | Debbie Weil on Corporate Blogging and Social Media - http://www.debbieweil.com/blog...
Francois neat - netflix model for consignment business - http://thredup.com/.
neat - netflix model for consignment business - http://thredup.com/
@tdebaillon - finally responded to your comment - http://www.emergencemarketing.com/2009...
Here is another article on the impact of discounts on brand loyalty... http://marketplace.publicradio.org/display...
Here is another article on the impact of discounts on brand loyalty... http://marketplace.publicradio.org/display....
@probles - this not specifically couponing says that WOM results in much higher LTV of customer + more WOM than trad http://papers.ssrn.com/sol3...
@probles - also check Dan Ariely's work on social vs. market framework - coupon = market and is weaker than social http://www.predictablyirrational.com/
@probles - i.e., kellogg cares on Facebook (http://marketplace.publicradio.org/display... )= better than fan page with coupons...my 2c
@followthecolson - they will engage with coupons...problem is that coupons and discounts appeal to pleasure side of brain and destroy value
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