Left you a comment but it basically says I agree with you for the most part but Disqus needs something built for problem resolution instead of using their own product. - David Knight

I agree with disqus and other startups like toluu having awesome customer service. - (jeff)isageek

Yeah I did not mention Toluu but they do have great customer service. - Franklin Pettit

Thanks for the kind words about Toluu I do my best to answer emails quickly and generally be 'around'. I love it when other companies, like Disqus and Blippr and Github and AidRSS answer my emails, so I like to do the same. - Caleb Elston