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A Critical Path for Customer Relevance, Part 1 – Brian Solis - http://glennfriesen.com/links...

8 hours ago from Glenn Friesen - Comment - Like - Share

Salary Negotiation: Make More Money, Be More Valued | Kalzumeus Software - http://glennfriesen.com/links...

15 hours ago from Glenn Friesen - Comment - Like - Share

Lunar Exploration Objectives, NASA - http://glennfriesen.com/links...

Friday from Glenn Friesen - Comment - Like - Share

Selling Skills: Understand the Product - http://www.impactlearning.com/selling...

Friday from Impact Learning Systems - Comment - Like - Share

8 Arguments to Convince Jaded SEO Clients That You Are Trustworthy – YouMoz | SEOmoz - http://glennfriesen.com/links...

Thursday from Glenn Friesen - Comment - Like - Share

Daniel H Pink: employees are faster and more creative when solving other people’s problems – Telegraph - http://glennfriesen.com/links...

February 8 from Glenn Friesen - Comment - Like - Share

Mapping your Customer Experience Strategy | Customer Service - http://glennfriesen.com/links...

February 8 from Glenn Friesen - Comment - Like - Share

Think Tank: Have you ever asked yourself why you’re in business? – Telegraph - http://glennfriesen.com/links...

February 8 from Glenn Friesen - Comment - Like - Share

Think Tank: Why we all need a ‘To Don’t’ List, just like Moses – Telegraph - http://glennfriesen.com/links...

February 8 from Glenn Friesen - Comment - Like - Share

The Four Categories of Diversion / Game / Entertainment - http://glennfriesen.com/questio...

February 7 from Glenn Friesen - Comment - Like - Share

Hip Hip - http://glennfriesen.com/music...

February 7 from Glenn Friesen - Comment - Like - Share

The Role of Consistency in Professional Support – Part 1: Employee Coaching - http://www.impactlearning.com/the-rol...

February 7 from Impact Learning Systems - Comment - Like - Share

When to Use Customer Service Games in Training - http://www.impactlearning.com/when-to...

February 3 from Impact Learning Systems - Comment - Like - Share

City Jumper - http://glennfriesen.com/links...

February 2 from Glenn Friesen - Comment - Like - Share

A Little Rapport Goes a Long Way - http://www.impactlearning.com/a-littl...

January 31 from Impact Learning Systems - Comment - Like - Share

7 Tips for Coaching Difficult Employees - http://www.impactlearning.com/7-tips-...

January 27 from Impact Learning Systems - Comment - Like - Share

Creative Employee Incentives - http://www.impactlearning.com/creativ...

January 24 from Impact Learning Systems - Comment - Like - Share

January 21 from Flickr favorites - Comment - Like - Share

2011 – The Album - http://glennfriesen.com/music...

January 18 from Glenn Friesen - Comment - Like - Share

Weaving Meteorological Data into Artful Baskets – information aesthetics - http://glennfriesen.com/links...

January 18 from Glenn Friesen - Comment - Like - Share

Far, far away…astronomers spot first planet in another galaxy - http://glennfriesen.com/links...

January 18 from Glenn Friesen - Comment - Like - Share

The Employee Experience: Motivate, Empower, Invest - http://www.impactlearning.com/the-emp...

January 17 from Impact Learning Systems - Comment - Like - Share

Tracking Customer-Focused Metrics - http://www.impactlearning.com/trackin...

January 17 from Impact Learning Systems - Comment - Like - Share

Upselling and Cross-selling by Customer Service and Support Teams - http://www.impactlearning.com/upselli...

January 16 from Impact Learning Systems - Comment - Like - Share

Tailoring Customer Service and Support to Different Personalities - http://www.impactlearning.com/tailori...

January 15 from Impact Learning Systems - Comment - Like - Share

Invest in Your Front-line Supervisors - http://www.impactlearning.com/invest-...

January 14 from Impact Learning Systems - Comment - Like - Share

How to Use Social Media for Service & Support - http://www.impactlearning.com/how-to-...

January 13 from Impact Learning Systems - Comment - Like - Share

Using Social Media for Service & Support - http://www.impactlearning.com/using-s...

January 12 from Impact Learning Systems - Comment - Like - Share

Is There an App for That? Tailoring Customer Service for Mobile Devices - http://www.impactlearning.com/is-ther...

January 10 from Impact Learning Systems - Comment - Like - Share

Proactive Customer Service and Support - http://www.impactlearning.com/proacti...

January 9 from Impact Learning Systems - Comment - Like - Share