guy stephens - FriendFeed

RT @HaraldHenn: Social Media: The Next Evolution in Customer Service and Sales #scrm: http://www.customerthink.com/paper...

6 hours ago from Twitter - Comment - Like - Share

RT @tourism2pt0: Interesting White Paper from Right Now 'Customer Service Meets Social Media' ... http://crm.rightnow.com/cgi-bin...

6 hours ago from Twitter - Comment - Like - Share

RT @Socialnk: Customer Service and Social Media:What’s the Connection?... http://www.socialnk.net/...

6 hours ago from Twitter - Comment - Like - Share

RT @KarenGray: Interesting link between social media & customer service as emerging 2010 trend http://rohitbhargava.typepad.com/weblog...

6 hours ago from Twitter - Comment - Like - Share

RT @BrentLeary: RT @hkotadia: How Dell measures Twitter ROI http://hkotadia.com/archive... #socialmedia #sCRM #CMO #e20 #web20 #innovation

6 hours ago from Twitter - Comment - Like - Share

Saw great exhibition at national gallery today - The sacred made real - Spanish painting & sculpture 1600-1700. Velasquez, Pacheco, Zurburan

6 hours ago from Twitter - Comment - Like - Share

RT @davemcclure: Sharing is the new marketing & sales. @ross guest post on @SlideShare blog: http://blog.slideshare.net/2009... (via @rashmi)

yesterday from Twitter - Comment - Like - Share

The Customer Revolution: Social CRM - the shift from "inside-out" to "outside-in": http://thecustomerevolution.blogspot.com/2009... via @addthis

yesterday from Twitter - Comment - Like - Share

Changed way I think... RT @jowyang: Take a moment to pause and think back. How has social technology changed your life in the past year?

yesterday from Twitter - Comment - Like - Share

RT @lukeaikman: BBC talks on Augmented Reality #tech #ar http://om.ly/dflr

yesterday from Twitter - Comment - Like - Share

Happy new decade all. 1st tweet of the year. Hope you all had a good one last night. Marathon training starts in earnest today!

yesterday from Twitter - Comment - Like - Share

Last tweet of 2009. It's just left to wish you all a great evening whatever you may be doing, all the best for 2010. See you next year!

Thursday from Twitter - Comment - Like - Share

RT @chiefmartec: Marketing, technology, and storytelling http://www.chiefmartec.com/2009...

Thursday from Twitter - Comment - Like - Share

@uktr_southwest thanks for keeping everyone updated. Have a good new years.

Thursday from Twitter - Comment - Like - Share

RT @uktr_southwest: Delays upto 45 mins btwn Portsmouth Harbour & Chichester, and btwn Portsmouth Harbour and Guildf.. http://www.bbc.co.uk/traveln...

Thursday from Twitter - Comment - Like - Share

RT @jordanstone: [Link] Examples of online communities in the retail industry | FreshNetworks Blog http://blog.freshnetworks.com/2009...

Thursday from Twitter - Comment - Like - Share

RT @GuyKawasaki: Ten lessons from Google in 2009 http://om.ly/dddw

Thursday from Twitter - Comment - Like - Share

RT @gadgetsamongus: Supporting Sustainable Cloud Services, by Forrester Consulting http://microgeist.com/Support...

Thursday from Twitter - Comment - Like - Share

RT @LudoRaedts: RT @selfservicetwit: Forrester: It’s Time To Give Virtual Agents Another Look http://www.forrester.com/rb...

Thursday from Twitter - Comment - Like - Share

10yrs ago I was training for 1st London marathon. 10 yrs on training for 2nd London marathon. Must break habit next time round.

Thursday from Twitter - Comment - Like - Share

@zayrayves auto-response like any another comms mechanic is fine as long as it's used at the appropriate time.

Thursday from Twitter - Comment - Like - Share

RT @IngoGuava: RT @JasonSpector: The Neuroscience of Screwing Up http://science.slashdot.org/story...

Thursday from Twitter - Comment - Like - Share

RT @peterjabraham: Twitter - A World of New Apps & Features? http://www.readwriteweb.com/archive... http://marketersontwitter.post...

Thursday from Twitter - Comment - Like - Share

@LugIron thanks very much. I'll let you know URL in due course. LI group you could join also - where social media meets customer service

Thursday from Twitter - Comment - Like - Share

RT @patylouzada: RT @captic: ...Social media's not a product.. It's a way of thinking and approaching business http://blogs.hbr.org/cs... @Armano ...

Thursday from Twitter - Comment - Like - Share

Having fun putting together a squidoo lens at the moment on social media customer service. This will take longer than I think!

Wednesday from Twitter - Comment - Like - Share

If you're interested in #socialmedia #customerservice I'm trying to pull lots of YouTube vids on it into one place.. http://www.youtube.com/user...

Wednesday from Twitter - Comment - Like - Share

I favorited a YouTube video -- How customer service leaders think, and Tony Hsieh's view on social medi... http://www.youtube.com/watch...

I favorited a YouTube video -- How customer service leaders think, and Tony Hsieh's view on social medi... http://youtu.be/eF9a8iYlzdY?a

Wednesday from Twitter - Comment - Like - Share

Not feeling very original or creative so doing lots of RTs at the moment.

Wednesday from Twitter - Comment - Like - Share

RT @PeterSimoons: Innovation Is a Better Way to Compete - BusinessWeek http://www.businessweek.com/smallbi...

Wednesday from Twitter - Comment - Like - Share