Hank Marquis - FriendFeed

RT @marcireynolds12: When is 80% good - good enough? http://t.co/GPcQ10H4

December 3 from Twitter - Comment - Like - Share

Hello, I'm back, and boy, have I got some things to share!

December 3 from Twitter - Comment - Like - Share

ITSCM/DR Manager, reporting to me at Lowes - great company, great position, great boss! Apply here: https://sjobs.brassring.com/1033... - please RT

August 28, 2010 from Twitter - Comment - Like - Share

ITIL CSI Manager, reporting to me at Lowes - great company, great position, great boss! Apply here: https://sjobs.brassring.com/1033... - please RT

August 28, 2010 from Twitter - Comment - Like - Share

RT @ITILNinja: Gained some insight in Japan regarding ITIL-ITIL is just part of the program-Service Mgmt is the all encompassing journey +++

July 27, 2010 from Twitter - Comment - Like - Share

RT @BPPathak: Death by ITIL? http://nxy.in/l2h2z

July 23, 2010 from Twitter - Comment - Like - Share

MIT on cloud computing & why utility model isn't for every IT org > http://portal.acm.org/citatio...

July 20, 2010 from Twitter - Comment - Like - Share

RT @ASQ: Today's Quality Quote: "The way we see the problem is the problem." -Steven Covey

July 13, 2010 from Twitter - Comment - Like - Share

Changing consumer demand is pushing IT service management to the forefront. Are you ready? These four steps can help. http://www.hankmarquis.info/Hank_Ma...

July 11, 2010 from Twitter - Comment - Like - Share

Changing consumer demands is pushing IT service management to the forefront. Are you ready? These four steps can help. http://www.hankmarquis.info/Hank_Ma...

July 11, 2010 from Twitter - Comment - Like - Share

Power of social media at work: Blizzard's Real ID Snafu http://www.pcworld.com/article...

July 11, 2010 from Twitter - Comment - Like - Share

Undermining Your #ITIL Initiative http://www.hankmarquis.info/Hank_Ma...

July 11, 2010 from Twitter - Comment - Like - Share

Bingo! RT @ruthm: Successful #ITIL implementation seems to be more about building & managing relationships than processes.

July 8, 2010 from Twitter - Comment - Like - Share

"Reading made Don Quixote a gentleman. Believing what he read made him mad." - George Bernard Shaw

July 8, 2010 from Twitter - Comment - Like - Share

Harvard Bus. Review promoting "shadow IT" aka "bitsmith" http://web.hbr.org/email...

July 8, 2010 from Twitter - Comment - Like - Share

RT @matt_L: "The single biggest problem in communication is the illusion that it has taken place."

July 8, 2010 from Twitter - Comment - Like - Share

#ITIL is not the cause of 1 failure or success -- IT leaders are. If you don't like it don't use it! But please stop blaming it!

July 6, 2010 from Twitter - Comment - Like - Share

#HDISMConf is coming! Looking forward to another terrific event! http://www.hdismconf.com/

July 6, 2010 from Twitter - Comment - Like - Share

IT staff want to “own” their work, have input and be responsible for their jobs. Let them! #ITIL #ITSM

July 6, 2010 from Twitter - Comment - Like - Share

IT staff want to be active and involved - engage them in your #ITIL #ITSM efforts.

July 6, 2010 from Twitter - Comment - Like - Share

How to Make Change Management Your Automation On-ramp http://www.hankmarquis.info/Hank_Ma...

July 5, 2010 from Twitter - Comment - Like - Share

Failing to understand the experiential aspects of IT services is the "problem" - not ITIL.

July 3, 2010 from Twitter - Comment - Like - Share

The problem isn't ITIL, the problem is the "problem". Blaming ITIL for failure is like blaming a hammer when you hit your finger.

July 3, 2010 from Twitter - Comment - Like - Share

RT @OGCPublisher: Press Release! ITIL Software Scheme Cirteria Published. Read the full release at http://www.best-management-pra...

July 2, 2010 from Twitter - Comment - Like - Share

Every IT manager needs to read this book > How Did That Happen?: Holding People Accountable for Results the Positive way http://www.amazon.com/dp...

Every IT manager needs to read this book > How Did That Happen?: Holding People Accountable for Results the Positive way http://ht.ly/26cUU

July 2, 2010 from Twitter - Comment - Like - Share

RT @nysscpa: Supreme Court Rules Against PCAOB - http://www.nysscpa.org/blog...

June 28, 2010 from Twitter - Comment - Like - Share

How to Organize for ITIL Problem Management http://www.hankmarquis.info/Hank_Ma...

June 27, 2010 from Twitter - Comment - Like - Share

Six Steps to Engage Staff and Improve Your Strategy http://www.hankmarquis.info/Hank_Ma...

June 18, 2010 from Twitter - Comment - Like - Share

Reducing IT User Downtime Using TQM http://www.isixsigma.com/index... < I bet your problem mgmt isn't like this! But maybe it should be...

June 17, 2010 from Twitter - Comment - Like - Share

The Secret to Meaningful Customer Relationships Review http://blogs.hbr.org/martin... < useful in ITSM for staff and customers

June 17, 2010 from Twitter - Comment - Like - Share