His technique is my favorite way of getting what I want: being nice and polite to the sales people. He says if you reinforce the point (politely) that you are a long time loyal customer, AT&T is likely to cut you a deal. I think Ronald’s approach is good, though I have a tough time believing that Ma Bell will be nice to each one of its customers. And if it does indeed reward its long time customers with a surcharge waiver, then I will tip my hat to them. I have not independently tested Ronald’s approach, so don’t start hating on me if the method doesn’t work. If it works, then thank Ronald. - Praveen Vasudev from Bookmarklet

Cool technique, although I agree, I wonder how many people this will work for. - Ryan - @magicofpi

Sad puppy eyes! Those are the key - Jorge Rama