"I believe you are supposed to return the Actiontec router to Verizon when you are terminate your contract with them. Time Warner should have given you a cable modem. Turn off Actiontec and do a hard reset on TW modem. Turn TW modem on, wait a bit, then plug Actiontec WAN port (white port on the back) to the cable modem. Make sure Actiontec itself is set to attempt to DHCP an address from TW and also is acting as a DHCP server for your wireless devices." - Jared Evans