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Jay Collier
Colleges to Try 'Crowdsourcing' Their IT Help Desks (The Chronicle of Higher Education) - http://chronicle.com/article...
November 5
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"The idea is to open a Web site where students and professors can post their IT woes and share their solutions. College officials tell me they hope it will grow into a self-service support center for colleges nationwide—a kind of Wikipedia for campus computer problems."
- Jay Collier