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JffKrlsn › Comments

lris
JSTOR goes boom.
And EBSCOadmin is down, and EBSCO support phone line is not working. What does it all mean? - JffKrlsn
Us too. Bah. - Jaclyn aka spamgirl
Back! Phew. - Jaclyn aka spamgirl
maybe it's the great disturbance in the Force over in the Netherlands... http://enews.nieuwskiosk.nl/templat... - RepoRat
RudĩϐЯaЯïan
My wish for today: that LibGuides 2 would have a 37/37/26 3 column layout!
Uh, is the 26 for the profile box? Because that's pretty much what I've been wanting, too. I miss custom column widths! - kaijsa
Yes, precisely! I don't want the profile box any bigger, but *really* want equal sized content boxes!! - RudĩϐЯaЯïan
In general, I like 2.0, but it needs a couple of things. For one, I want to be able to make boxes that span all columns, not just a top and bottom box. Top box pushes everything down too much. I am difficult to please. - kaijsa
this can be done with css hacks - I've done this by accident a few times and it took a bit to figure out how I goofed it up (didn't document it, sorry) - Aaron the Librarian
kajisa, I was surprised that the column spanning boxes were so fixed. I thought we would have the ability to span 2 out of 3 columns, and also to put a column spanner in the middle of the page. I also would like the ability to put images inside boxes full of databases or links-- I really want to add more visual zing to my pages, but the way we have to work with graphics makes that hard - RudĩϐЯaЯïan
That said, I do like Springshare stuff. It's pretty simple and mostly flexible and does what I basically want with very little effort on my part. I just always want moar. - RudĩϐЯaЯïan
You can insert images in boxes full of links. I've broken up links with multimedia/html items. What you said about column spanning boxes is exactly what I wanted and thought we were going to get. - kaijsa
If you have Libguides CMS you get unlimited templates so it would be possible to set some up that allowed for more column-spanning areas. Without CMS you are still able to customize templates somewhat but it's much more limited. - JffKrlsn
lris
Spending my morning with Alma folks. It's on our short list of LMS vendors.
I'm impressed you're allowed to mention such things publicly... - JffKrlsn
[iris mysteriously disappears] - barbara fister
Aaron the Librarian
Learned something new-to-me today: Newsbank apparently has a freely available index of thier newspapers http://www.newslibrary.com The results provide a direct link for users to buy the article for $2.95 ... but hey, it's a free indexing service
I will be test teaching the indexing to some history students with the loud repeated "don't buy the article, check the library newspaper collection list and either use oour copy or put in an ILL request" - Aaron the Librarian
btw, one fun fact about newsbank, is that if you search the * it will work as a truncation symbol. UNLESS it's in quotes, in which case it won't work. So electronic cig* works but "electronic cig*" does not. (well, it does, but you only get the phrase "electronic cig") - Stephan!e•CogSc!L!brar!an
in our collection, "electronic cig*" = 4 articles; without quotes it's 47,679. (of course, there are false positives in there, because of no proximity operator. *sigh* - Stephan!e•CogSc!L!brar!an
If you have EDS, Newsbank indexing is available in there too. I couldn't get OpenURL linking from it to work, though, because the metadata is weird. - JffKrlsn
Marie
If you were going to introduce someone to David Foster Wallace's writing, with which book/essay would you begin?
I would start with the cruise essay and/or the state fair essay ("A Supposedly Fun Thing I'll Never Do Again" and "Getting Away from Already Being Pretty Much Away from It All") If they don't think those are funny/engaging, they probably won't like most of his work. - Steele Lawman
Seconding the cruise essay. - Meg VMeg
I really like the tennis essays, but I don't know that those would be a good intro for people who don't know the sport. Also, good list here: http://tetw.org/David_F... - Kirsten
Cruise essay, for sure. - laura x from iPhone
Just got the "Supposedly Fun..." book at our Library Book Sale, and any really any of the essays are good introductions. - Elizabeth Brown
The first thing I read by him was "The Depressed Person", and it totally slayed me, but that's probably a risky first read. - JffKrlsn from Android
I second the recommendation of either the cruise essay or state fair essays. I got into his writing in a completely different way but I think those would be good choices for those who never read him. - MariWeaver
If you go to the Harper's site, they want you to be a subscriber to get access to the first-published forms of those stories. But if you use the googles, you can find them free on Harper's blog: Here is "Ticket to the Fair" (later "Getting Away from Already Being Pretty Much Away from It All" (I think I messed that up earlier)):... more... - Steele Lawman
^ nice, thanks. - Marie
lris
Now would be a great time to tell me about your favorite android apps, btw.
Evernote - Stephen Francoeur
Instapaper - Stephen Francoeur
Andmade Share (offers greater sharing options in all your apps) - Stephen Francoeur
Lookout Mobile (for security, etc.) - Stephen Francoeur
ES File Explorer (better way to view and move files around) - Stephen Francoeur
*hugs Stephen* - lris
Dogg Catcher *(for podcasts) - Stephen Francoeur
LastPass (for password management, requires $ from LastPass) - Stephen Francoeur
FFHound, Urbanspoon, PitchLab, Google Sky Map, and the Red Cross emergency apps. - Kirsten
Zandy (for Zotero) - Stephen Francoeur
1Weather - Stephen Francoeur
AirDroid (access your phone via desktop or laptop) - Stephen Francoeur
Whoa - lris
CityMapper (public transit in major cities) - Stephen Francoeur
If you don't use Gmail, then k9 is a better mail app than the standard one - DJF from Android
Install google authenticator and set up 2-factor authentication on everything - DJF from Android
Yeah, work email and calendar are in zimbra for me, not gmail. Also, my computers are all Mac, so photos and stuff are in iCloud. - lris
Hmm. Pocket? (You probably don't need Pocket AND Instapaper, from what I understand.) If you're interested in meditation, check out Headspace. I'm an iPhone user, but those are two apps I like that have Android equivalents. :) - Laura
I'll second David's recommendation of Google Authenticator. I'd forgotten about it even though I use it often (especial for all things Google and my WordPress installs). - Stephen Francoeur
Dots, for sitting in waiting rooms. - Jaclyn aka spamgirl from Android
Yik Yak - Steele Lawman
Plume for Twitter - JffKrlsn from Android
Out of Milk for to do and shopping lists. Stocard for keeping all those store barcodes (i.e. Petco, grocery store) - Stocard lets you manually add cards so, I added my library card too. Also, Beyond Pod, NPR, PRI, and This American Life. - Galadriel C.
AccuWeather, AntiVirus, Google Authenticator (although I'm considering switching to Authy), Cartwheel (Target's savings app), Dropbox, Evernote, Flashlight, GroupMe (better group texting), Hootsuite, Instagram, Key Ring (like Stocard), Kroger (savings app), LastPass, Lyft, My Maps (lets me access my custom Gmaps), Pattrn (changes the background regularly), Prey (find my phone), QR Code... more... - ~Courtney F from Android
I second some of the apps Courtney mentioned - I use Keyring & Cartwheel also. - Laura
I have now installed many of these. Wheee! - lris
FeedR, Pocket, Timely, Wolfram Alpha, Simplenote, DoggCatcher, Google Camera, Amazon App Store, Quip, Plume, twicca, 1Password, scorer, Oxford comma (j/k) and Ffhound! - Micah from FFHound(roid)!
~Courtney F
So in relation to the Adobe thing (http://ff.im/1kqIxa) ...what, if anything, are you telling your patrons about it? And how? Social media? Tutorial videos?
Joe
Shocking news. "One of the key findings was that students struggle with being able to successfully navigate their college and university library websites." http://discovery.ebsco.com/pulse...
I did not like that "Who better to..." line one bit. (Probably not Spool's fault.) We HAVE UI/UX experts in libraries, yo... and a lot of the problems live with our gotdamn vendors anyway. - RepoRat
Word, RR. - kaijsa
Oh look, EBSCO is expending resources doing things I don't need EBSCO to do. - JffKrlsn from Android
Meg VMeg
For three days, LibGuides have been hella slow to load?
*waves at Laura and wonders if it's only us* - Meg VMeg
*honestly only posting to see if others were having the same problem and hopes laura doesn't respond if she's on vacation or it's not her turn or she simply doesn't feel like it* - Meg VMeg
No problems here at UIC - Hedgehog
We're OK here. Are you on the new platform yet? - Stephen Francoeur
Yes, I believe we are. - Meg VMeg
No problems here but I did find late in the day on Monday that if I made edits, they weren't reflected on the live site... that cleared up after Monday though. - JffKrlsn
There is some general internet sites lag here... but not bad enough to sqwak about it (not sure if the pipes are just full today or what) - Aaron the Librarian
Sorry I didn't see this earlier - was in a training session. Meg, your guides load quickly for me - http://guides.nyu.edu/, right? Am curious whether your site is slow for anyone else here in LSW. If it seems like they are just slow for peeps at NYU, it would most likely be a networking issue to talk to your IT folks about. Jeff: that was a bug, and others reported that too. It WAS fixed on Monday...so I'm glad to hear that confirmed from you too. :) - Laura
NYU loads about the same speed as my site does for me http://library.ship.edu if you want to compare? - Aaron the Librarian
It's a mystery. - Meg VMeg
Thanks, Laura (I really wasn't trying to harass you into responding, just figured you'd see my post at some point, so I waved :) - Meg VMeg
Mr. The Jason Fleming
Is Encore its own discovery service anymore, or is it now just another presentation layer for EDS?
Well they still have something called "Encore Discovery Solution" so in some sense yes. But I was told by mmm, someone, that they now were admitting that Encore "Synergy" (the former discovery component) never worked very well and that at least academic customers would be much better off with the EDS integration ("Duet"). I wonder what they tell people who purchased Synergy. - JffKrlsn
We still have Encore Synergy running though it is semi hidden. We are/were long time customers of III and had Encore already when Synergy was released. I recall III refused to call it federated search saying they use xml gateways but essentially they can't compete with modern unified indexed searches. I never understood why academic libraries would lump it into their comparisons with Summon/EDS etc. - aaron from YouFeed
I would add i can hardly imagine any academic library today going for Encore Synergy. Other library types with very little e-resources maybe... But even then Encore duet might be better but I have no idea about pricing. - aaron from YouFeed
aaron: right!, I keep wondering why all these "current" papers I am reading talking about reviews of Discovery Services keep lumping Encore in there alongside Summon, Worldcat, and EDS - Mr. The Jason Fleming
Laura
As you might imagine (since I work for Springshare), I see a lot of LibGuides and a lot of people's profile images. I just saw a very cute one of a librarian and her cat. I like profile pics with pets, and maybe patrons will feel a librarian is more approachable because they have a pet. Thoughts?
slightly unprofessional and stereotype reinforcing? but that's just me. - Christina Pikas
I think it can swing either way, really. And depends a lot on the person-viewing, at least as much as on the person-being-viewed. - Catherine Pellegrino
I use my official headshot. Like Christina says, I avoid anything stereotypically librarian and/or unprofessional. My personal reaction to clever profile pics (like the Carleton librarians') is positive, but anything cutesy is negative. YMMV. - kaijsa
I might include one of my dogs, but I don't think I would include lasers flashing across the image... http://www.boston.com/news... - Joe
I use a semi-casual picture of myself because I don't like my professional picture (I was exhausted/bad hair day when we got run through the uni photog's office), but I prefer headshots. Save personal/w/ pets photos for own social media. - Hedgehog
If it's work-relevant -- a candid of an academic librarian with a finals-week therapy dog -- okay, I can deal. Otherwise, I wouldn't recommend it, unless there's an intentional "be human for the students!" push, and maybe not even then. - RepoRat
I'm fondling a stapler in mine. Seems ok to me because that is one of my professional competencies. - JffKrlsn
I wouldn't do it personally, but I bet it can be done in a way that is appealing or amusing. Since when does LSW advocate being "professional," anyway? - Steele Lawman
I approve this message ^^^ Also, stapler-fondling. - barbara fister
One of my colleagues includes her "Shh" finger tattoo in her LG profile photo. It's one of my favorites. - Jason P
I guess I think there's a useful distinction between "professional" and "liable to cause others to be dismissive." Thank you for making me think about it, though. - RepoRat
Well. I figure it's sort of like what Jenna Freedman says about having blue hair: Sure, there are students and faculty who will be turned off by it and take her less seriously. But there are also students and other people who will find her MORE approachable because of it. Every patron his or her librarian. - laura x
Fair enough! - RepoRat
We all have our own idea of what professional means, and to me, a cute photo doesn't fit. What RepoRat says--"liable to cause others to be dismissive"--is part of my calculation for being professional. Of course, that I am apt to wear a lot of bright lipstick may lead some to dismiss me, but I've decided that my choices still fit into my personal spectrum of professional demeanor. I... more... - kaijsa
Slightly tangential: I think part of my resistance comes from some power plays I've seen at previous places of work. The University Librarian, for example, who brought his little rat-dog in to work and let it run all over the place and bother people. Clearly nobody else could have gotten away with that! So, I guess it's partly a context-match issue? If the workplace is go-with-the-flow,... more... - RepoRat
^^^Yes. Privilege is huge and so is context. - kaijsa
so here, and i've mentioned this before, it's important to look like an engineer and not a secretary ("dressed for success"). We have two internal things with profiles - one (sharepoint) - I have my official portrait. The other - running Elgg - I have a picture of Bat Girl with the tag: librarians are heros every day - Christina Pikas
And I would imagine it's more important FOR WOMEN to consider whether they look like an engineer or a secretary. - kaijsa
^+1000 - Christina Pikas
Funnily enough, I got an email from the school counselor at one of my son's schools today. She works with a service dog, so her user photo in the email is her and the dog. Appropriate *and* professional! - Steele Lawman
:D - RepoRat
Christina Pikas
What methods do people teach in the social sciences for evaluating things that are not exactly scholarly journals but aren't exactly magazines like The Economist?
So like Foreign Affairs? - JffKrlsn from Android
Yeah- like that. Some of these are well know. To be biased but how to train newbies? - Christina Pikas from iPhone
Or how to understand it oneself? It's a big issue in poli sci because of the need to publish quickly. - JffKrlsn from Android
I think some basics apply to all sources, and they're more rhetorical analysis than anything: who wrote this? who was the audience? what evidence is provided? does the argument it provides make sense? is this source likely to be a persuasive one for my readers for this particular writing purpose or should I drill deeper? I could evaluate a Tweet that way! :) - barbara fister
Mr. The Jason Fleming
Reading "Evaluation and Comparison of Discovery Tools:An Update" from a couple of months ago. It states that there are 5 discovery tools that can be placed above the rest: "Encore, Ebsco Discovery Service, Primo, summon, and WorldCatLocal" Do you agree? Are there any others you would consider to be in their league?
Encore is dead as discovery. They now outsource it to EDS. (And worldcat changed its name, right? ) But what's left? VuFind? - JffKrlsn from Android
This came across LibLicense-L over the weekend: - Lisa Hinchliffe
The Texas State Library and Archives Commission is pleased to announce a White Paper on Discovery Services Implementing a discovery service can be both challenging and rewarding. The Texas State Library and Archives Commission (TSLAC) contracted with Amigos Library Services to write a white paper to provide basic information concerning discovery services, as well as an overview of the... more... - Lisa Hinchliffe
Vendors: BiblioCommons, Blacklight, EBSCO Discovery Services, Ex Libris Primo, Innovative Encore, OCLC WorldCat Discovery, ProQuest Summon Service, VuFind - Lisa Hinchliffe
ooh, thank you for that, Lisa. - RepoRat
if you just talk abt article index there are only 4. primo , summon, eds, worldcat discovery. the rest like vufind, encore duet are mostly layers only that need the article index from the 4. - aaron from BuddyFeed
Thank you Lisa for the link! - Mr. The Jason Fleming
Aaron, right.. and doesn't vufind work with summon or worldcat data to provide the data? - Mr. The Jason Fleming
Fleming sounds about right. I think I recently saw someone got EDS to work with vufind too. - aaron
So "discovery tool" could be defined in different ways--meta-index or presentation layer/interface, or combination thereof. - JffKrlsn
yes, it's always been a Humpty Dumpty portmanteau. I've personally seen discussions go south because the group had not decided beforehand (or at all) whether metadata coverage or UI was more important. Either decision is perfectly defensible! But trying to pick a discovery layer without that decision is an exercise in everybody talking past everybody else. - RepoRat
Besides the UI and the article index, a third area could be whether it works as an ILS by itself or is it just a layer over the "real ILS" . The term discovery tool or layer predates the rise of web scale discovery, so it is confusing. You can get confused over terms like "Next generation catalogue" vs Discovery tool vs Discovery layer. - aaron
aaron: I was reading a different article today that pointed to the integration of the actual ILS as a future step - Mr. The Jason Fleming
That's basically where Ex Libris is heading with Alma. It's much more integrated with Promo than Voyager could be. - Kirsten from Android
good phrasing, aaron, may I steal it? :) - RepoRat
Galadriel C.
PSA: An undetermined number of Ebrary and EBL e-books are not actually entire e-books. At a faculty member's request, we purchased an e-book via Ebrary, only to discover that some of the pages in said book are not available.
ebrarymissingpages.JPG
As you expand the TOC of the e-book, any chapter/section title followed by [text] means that the text isn't actually there. - Galadriel C.
According to Ebrary, this is because of publisher mandates at a title-by-title level. However, Ebrary can't give us a list of e-books that aren't actually whole e-books. - Galadriel C.
Sheesh. Thanks for the warning. I'm going to make a Twitter feed and it's just going to be called "@%$ing ebooks" and it will be full of swears. - Regular Amanda
Wow. We haven't run into this at all (likely just sheer dumb luck). But it's totally, totally bogus that such books don't come with a warning or notice of some sort, pre-purchase. Also bogus that PQ can't provide a list of titles with text missing. - Kirsten
Also, according to Ebrary: "Because publishers don't tell us that they are giving titles with removed content, right now the best option for identifying books like this is to look through them. I'm sorry there isn't an easier way. Luckily, this is a rare occurrence." - Galadriel C.
That is an unlike like. - Joe
This is so far beyond outrageous that I don't even know what to call it. - Catherine Pellegrino
lol - Meg VMeg
So...where's the discount for every time we run into this that is (at minimum) equivalent to 2x the cost of a print book so we can have 2 copies on hand as well? - Hedgehog
This may be why e-resources librarians drink. - Marie
Edited to add that this incomplete e-book issue occurs with EBL e-books too. - Galadriel C.
Can they tell you which publishers at least? So then we can set up a schedule, so that they get a call every 15 minutes for a whole workday, complaining about this? - Meg VMeg
According to Ebrary support, they don't have a list of publishers that provide incomplete e-books. However, I've sent a note to our rep to learn more and request more details. - Galadriel C.
This is wack. - Steele Lawman
And there goes the idea that vendors are looking out for us. (I mean, if it's that rare, couldn't they have started a list? Bet both they and the publishers hoped we wouldn't notice.) - barbara fister
that is beyond bogus. maybe we can crowdsource a list and then name-and-shame the publishers. - RepoRat
Publishers negotiated/paid for just print reproduction rights for the relevant essays. Assholes. - DJF from Android
Satan invented permissions to tormet us. - barbara fister
Something something open access noncommercial - DJF from Android
In further correspondence with Ebrary, their prevailing theme is that because this is infrequent, it's not a big deal. This is such an unbelievably awful user experience, and since there is no pre-purchase warning, poor customer service. - Galadriel C.
you didn't get what you paid for, and it's not a big deal? wtf? - RepoRat
If you were an individual, rather than an institution, this would be totally call-the-credit-card-initiate-a-chargeback territory. - Catherine Pellegrino
I know, right? We do not have the time or staff to review every single ebook to make sure it's complete and then track refund requests. - Galadriel C.
Is that the actual message from Ebrary, with the word "luckily"? As if the pages are accidentally missing and they accidentally sold it to you anyway. Luck should not be involved here! - Megan loves summer
Yes Megan, that's an excerpt from an Ebrary support message. - Galadriel C. from Android
that is some straight-up boolsheet. - RepoRat
That's nuts. - Jaclyn aka spamgirl from Android
gah - maʀtha
Gah indeed - this is crap. - Jen
Dandy. - Heather
Galadriel, are you on ERIL-L or SERIALST? I'm curious to see what kind of response you'd get there. I know publishers monitor both. Let's raise a stink! - Holly's favorite Anna
Whoa - Christina Pikas from iPhone
o_O wtf kinda crap ass bs is this?? i respected ebrary for the most part, but this...this is some serious crazy crap - Sir Shuping is just sir
Even before this, ebrary was a waste of electromagnetism - DJF from Android
Anna - I'm on ERIL-L and LIBLICENSE-L and am planning to post. I'm just waiting for further another response from Ebrary after elevating the issue from support to our rep. Yes! Raising a stick is certainly warranted! - Galadriel C. from Android
Let me know when someone posts on this and I will signal boost the crap out of it. That's beyond outrageous, it's straight up fraud IMO. - Andy
will watch for your post on liblicense-l and raise sh*t at mpow. - jambina
Apparently the issue is because of copyrighted content not being released for e-publication and its becoming a "smaller and smaller problem." Yet, our users have reported 3 incomplete ebooks since last week. Posts to listservs coming tomorrow or Wednesday! - Galadriel C. from Android
I just happened on this tweet, which I think may involve people who aren't in the conversation going on here, but is definitely related: https://twitter.com/whateve... - Catherine Pellegrino
I just tried the "refer to print version" search in ebrary and 30 books we own showed up in the search results. 29 included omitted figures and illustrations and the 30th was the book above that excludes entire chapters. - Galadriel C.
And it gets curiouser and curiouser for now the Ebrary e-book includes all previously missing content with no notice or further explanation. (This isn't go to stop the listserv post from happening though!) - Galadriel C.
"cheese it, the cops! I mean, the librarians!" - RepoRat
This can also happen in Gale Virtual Reference Library. We bought the multi-volume American Decades: Primary Sources from them, only to find that in a significant number of cases, the introduction to the primary source was there, but the primary source itself was not. When we realized this we stamped our feet and complained, with the results you might expect. - JffKrlsn
Most of the talk here has been about Ebrary, which we don't use at MPOW, but I can confirm that at least one book from EBL is missing chapters (Introducing Don DeLillo edited by Frank Lentricchia, Duke UP). (EDITED: we haven't actually bought it yet, but it's in our catalogue for PDA purchase) - Megan loves summer
Just to follow-up on Megan's note, that yes, this problem does indeed apply to all e-book aggregators. We found the above example in Ebrary, but ProQuest has confirmed that EBL is also impacted but continues to note that it's not a big deal because it's not common. - Galadriel C.
I found 5 books missing images in our ebrary collection and 26 books missing content in our myilibrary collection (all images except for one book missing four poems). - DJF from Android
It's a while before my next deadline, but I haven't gotten in any trouble for a while, so I'm thinking about writing this up for my next LJ column, unless it's resolved by then. Would y'all be okay with that (it's fine if not)? Would you want yourself and/or your institution mentioned? Would it be okay if the column linked to this thread? - RepoRat
Silence = consent? - JffKrlsn from Android
RR - please do! I will also forward you a copy of the list post once it is sent. - Galadriel C.
Thank you, Galadriel! (Anyone else, please feel free to object! I will not be upset in any way if you do!) - RepoRat
Does anyone have an EBL example? Our rep says it's only for ebrary content, but your responses indicate otherwise. Thank you Galadriel and all - you do a great service by sharing this information. - Jen
Hey Jen - the above book had missing content in both Ebrary and EBL last week. We bought the Ebrary version and previewed the EBL version to check across platforms when we discovered the EBL problem. Unfortunately, I don't have screen shots. I don't know if the content appeared in EBL as it did in Ebrary this week though. Also, you're most welcome! - Galadriel C. from Android
I'm not speaking on behalf of my institution here, but would love to see the thread in an LJ article. - Megan loves summer
Oh, and I have a screenshot from EBL (Introducing Don DeLillo), which is missing a couple of chapters. Let me know if you want it. - Megan loves summer
Galadriel--which listserv, if you don't mind me asking? - YvonneM
ERIL-L and LIBLICENSE-L as well as the list for the Boston Library Consortium's Heads of Resource Management community of interest that I'm a part of because the BLC has a pilot consortial PDA with Ebrary. I was planning to post last week, but the situation keeps changing and I didn't want to post right before the holiday weekend. - Galadriel C.
checking in RE posting, has the post posted? - maʀtha
Not yet, I'll post here once it has been sent! - Galadriel C.
Doing that "Refer to the print edition" search in our ebrary library came up with 97 titles, 94 of which were published by Liberty Fund Inc. - that phrase is usually on a page in the front matter, between a cover page and the title page. I only mention that because it doesn't seem like that would be important content. That said, 3 other titles are missing images for sure. - Grumpator
Huh. So, like, that was the only page missing? Weird. (Who removes the half-title page just 'cuz?) - RepoRat
Yeah - though here's one (The Free Sea by Hugo Grotius) that has a cover page, "page intentionally left blank," series title page, then 3 pages "refer to the print edition" (pages iv-vi), then the real title page. Seems so weird. What could possibly be on those pages that can only be seen in the print edition? - Grumpator
In most print-book designs, two of those pages would be blank (because verso) and the third might be an epigraph or a dedication or something? I can't imagine why they'd take out a freakin' epigraph. Oh, wait -- possibly a frontispiece? Lack of image permissions could be a thing. - RepoRat
Seems to be. I just found one, same publisher, that seems to be missing an image in chapter 10, so their omissions are not limited to just Front Matter content. Which means that my list of 97 titles just became a bit more significant. - Grumpator
We've got 115 hits for "Refer to the print edition", a good number from Kent State University Press (and Liberty Fund, Inc.) Most looking like images. - Meg VMeg
I take it back: the largest proportion is Liberty Fund, followed by maybe 10 from Kent State, a handful for Wesleyan, and single records from Routledge, Wayne State, and University of Georgia. Hilariously enough, this is the first time that "sort by publisher" has been helpful to me. - Meg VMeg
6 books from Greenleaf saying, "To view this chapter, please refer to the print" - Meg VMeg
Ok folks, I've sent the post of to ERIL-L and LIBLICENSE-L. In the post, I focus solely on our experience with the Ebrary e-book missing chunks/chapters of core text. Please respond to the post with your own experiences as you see fit and let the signal boosting commence! - Galadriel C.
Thanks for letting us know. :-) - YvonneM
You're most welcome! - Galadriel C. from Android
There was no follow up discussion on the list. Did you get any direct emails? - Joe
I got two direct messages with one indicating that they were going to reply to the post Friday. If folks subscribe via digest, they may not see the post until tomorrow. - Galadriel C. from Android
On off list reply shared that EBL gave a completely new reason for why the content was missing from the EBL version of the e-book: The publisher accidentally sent the wrong file. - Galadriel C.
Curiouser and curiouser. ;) - Catherine Pellegrino
I see two new response posts on the topic today on ERIL. - Marie
lris
Information Today?? We've been saying this for years!
2014-08-19_1007.png
And yet, when you look at the content, it's just an invitation to a Proquest infomercial. - JffKrlsn from Android
JffKrlsn
Is anyone holding off on migrating to the LibGuides v2 because it's "too beta"? (Rather than because e.g. it's a big job that requires extra care.) I was planning on just doing it, and now getting a little worried that so much is not quite there yet...
We're migrating tomorrow. I guess we'll see how that goes. - kaijsa
How about both reasons you mention? - aaron
Our content was migrated at the end of June. We're scheduled (by us) to go live August 1. I haven't heard that it's too beta from my coworkers, but I might when we meet about it next week. - ~Courtney F
it's definitely too beta (I'd say still a wee bit alpha). We migrated in June, not sure when we're going live - because some essential components aren't built or ready yet. My Springshare love is pretty tainted by the way this rolled. - RudĩϐЯaЯïan
I'm holding off until the end of the year, partly because I'd like the dust to settle on the new platform first and partly because I want to use these intervening months as a time for us to clean up the guides on the current platform in advance of the migration. The longer we can spend on the latter, the better off we'll be. In other words, the migration is giving us a convenient excuse to do the kind of clean up work we should have been doing all along. - Stephen Francoeur
Our guides are still fairly small in number and only a few librarians are even creating them right now--I like the idea of switching over asap so as not to have to train folks twice... just now getting cold feet from the stuff I'm seeing (and in some cases, reporting) in their Ning (!) community. - JffKrlsn
Springshare's has a Ning community? - aaron from YouFeed
Springsharelounge.com is Ning, isn't it? - JffKrlsn from Android
Oh.. Right. - aaron
I finally decided that it wasn't a great idea to wait for everything to be great, since there will always be problems... went live today. Will be cleaning up CSS for several weeks. - JffKrlsn
we migrating in oct. live dec. - aaron from BuddyFeed
We've gone live. There are definitely "too beta" aspects that are annoying, but there are also new features that we really wanted, so...6 of one, half a dozen of the other. - Rebecca Hedreen
we're live. where are we talking about LG 2.0?? - Stephan!e•CogSc!L!brar!an
As I mentioned before, we migrated in July. We're going live next week. It's proven too hard to really know what needs to be fixed until we pull the trigger, so we're doing it before school starts. I'm just going to unpublish any of my stuff that needs help until I can get to it. - kaijsa
Rochelle *boom* Hartman
Anyone have firsthand knowledge of a public library/community college library partnership? Or if you could point me to case studies or examples.
Are you talking sharing space? ILS? Collection? Budget? We share our ILS with our community college and share materials via in house ILL. Users have separate HCPL *the library*and HCC (the community college) accounts because we have different circulation periods and fines. - ♫Robot Chicken, Trainer♫
[deleted my comment because I obviously don't know what I'm talking about] - bentley
When I was a student at Everett Community College (WA), the college library was also a branch of Everett Public Library. It looks like that's no longer the case. Here in Wyoming, all the public libraries and community colleges share an ILS and database packages. http://www-wsl.state.wy.us/wyld... We at the university are part of the Colorado Alliance, which includes both publics and academics in the shared catalog. http://prospector.coalliance.org/ - kaijsa
I think Carroll county md does, too. Or they used to - Christina Pikas from iPhone
I can't say much because it's casual discussion (which could get serious soon). Mostly want to see different ways it might look. Thanks! - Rochelle *boom* Hartman
I've been involved in some partnering between a satellite campus of our community college and a public library; it is currently very loose and informal; we tried some tighter integration but it didn't work. One of our sister colleges has a joint-use MOE with the public library for one of its satellite campuses (although there is no info about that available online that I can find!). - JffKrlsn
Phoenix Public Library/South Mountain CC Library in Phoenix (RepoRat linked it above). It's been pretty popular (it's my local PL), and I know some of the librarians there, if you want a contact. - Grumpator
Thank you, thank you! - Rochelle *boom* Hartman
There's the library Chad Mairn works at in Florida - maʀtha
RudĩϐЯaЯïan
In the course of things, I came across a great assignment suggestion which indicated that Academic Search Premier had "cited reference" searching. Try as I might, I'm not finding it. I'm not even seeing linked citations, which I know are in other EBSCO databases. Am I missing something here? Have you done cited reference searching in ASP?
Yes, cited reference is kind of hidden, but you can get to it at the very top in the blue bar, next to the link to the Subject Terms. Some other EBSCO products have it, so the "choose databases" option is available there so you can search across databases if you want. - kaijsa
Also some journals are indexed and others (most?) aren't. So it's a cool feature but very limited, far from comprehensive. - JffKrlsn from Android
Also you can do things on the admin side to make it more visible. Left-hand limiter for "references available." Your users will have no idea what that means, of course. " - JffKrlsn from Android
Neat, I didn't know they had this. Although, when I try to get the citing articles, it says to "mark checkboxes and click Find Citing Articles" but there are no checkboxes to check. Anywhere. ETA: Oh wait, there are 3 checkboxes, in a list of 20 results. Puzzling. - Meg VMeg
Kajisa, thanks! I completely missed that link! I did notice, switching between EBSCO databases that the limit to include articles with references available is missing on ASP, I assumed that was what I was looking for. Meg, I wonder if the checkbox is only there for articles FT is ASP? All the cited references I'm looking at right now have our find it link, and no check boxed/ - RudĩϐЯaЯïan
The assignment that referred to this has them compare cited reference searching in Web of Science, Google Scholar, and ASP. I think ASP isn't a great for this, the cited reference search is too hidden, specific, and non-intuituve for this. But now I'm wondering if there is a good third database to use in an exercise like this? - RudĩϐЯaЯïan
SciFinder Scholar, HeinOnline, and IEEE Xplore do this. PubMed sort of does, but it's worse than EBSCO. Some of the full-text collections do, but you'll likely grab that content anyway, for example Science Direct in Web of Science. I guess it depends on the discipline area(s) you're working with. - kaijsa
Scopus, if you have Scopus. - Meg VMeg
The big 3 are GS, Scopus and Wos, Then pubmed I think. I remember there used to be this great libguides or article that covered a ton of databases that could do cited references. Anyway the top 3 in this libguides search is pretty good http://libguides.com/communi... - aaron
JffKrlsn
AddThis is used in EBSCOhost. Meet the Online Tracking Device That is Virtually Impossible to Block http://www.propublica.org/article... @EBSCO
AddThis is used in EBSCOhost. Meet the Online Tracking Device That is Virtually Impossible to Block http://www.propublica.org/article/meet-the-online-tracking-device-that-is-virtually-impossible-to-block?utm_campaign=bt_twitter&utm_source=twitter&utm_medium=social @EBSCO
We have AddThis in a number of different library locations, and on some of my blogs. I doubt any of these are popular enough for AddThis to have use the finderprinting, but I might recommend that we stop using AddThis. There are alternatives. - Joe
As usual, it's difficult to understand just how real the privacy threat is... - JffKrlsn
Stephen Francoeur
Can you click this link for what I hope is a stable URL for my search in our not-yet-launched instance of Primo and let me know if you are seeing the results for a search for "turtles?" Thanks....
seems to have worked for me - lris
Great! Thnx. - Stephen Francoeur
Yep, looks good. - Steele Lawman
turtles all the way down! - RepoRat
^ - Marie
all turtles. - Lnorigb
Awww, no pics. Just turtles. - Alix May
...Okay, so how did you do that? - Deborah Fitchett
Do what? Get a stable URL for the search? I just copied the one in the address bar. If I'm not mistaken, in most discovery services this works. - Stephen Francoeur
Ours is defigured by a session id. (Bloody session ids.) Seems to work in the short term, will see if the session timeout breaks it. Extracting the session id from it works fine too of course, just harder to explain to lecturers. - Deborah Fitchett
Deborah, are you talking about Summon at your library? http://lincolnnz.summon.serial... - Stephen Francoeur
No, about our own not-yet-launched Primo: http://primo-direct-apac.hoste... ...Which now does a search for me without session id. What? I swear it was there before. - Deborah Fitchett
Are you guys switching from Summon? I think one of the discovery services that don't have stable URL is EDS. very annoying. - aaron
EDS is same as all other EBSCOhost: permalinks are available but copying url from address bar doesn't work - JffKrlsn from Android
Yes really annoying, I always forget. - aaron
Yeah we're migrating from Voyager/Summon to Alma/Primo. - Deborah Fitchett
We're sticking with our ILS, Ex Libris Aleph, but are dropping Summon locally (later on) and picking up Primo consortially. While other schools in our consortium (the City University of New York) may provide Primo fairly quickly, we're going to keep going with Summon for a while until the Primo instance is as good (in terns of UX) as our Summon v1 instance is. - Stephen Francoeur
Turtles on Arrested Development! - Stephan!e•CogSc!L!brar!an
One of the reasons why I use turtles as my default search term is my sister, who helps keep the little fellers out of harm's way at JFK. http://www.nytimes.com/2014... - Stephen Francoeur
aaron
Trialing browzine again for the second time, since they are now supporting aggregators like ebsco, proquest and Ovid. Any of you who have this for a while? How are users taking it? I got the impression it's quite well received on the medical side.
We're looking at it again, too. People are more impressed this time, and the pricing is more sensible. - Holly's favorite Anna
one of my faculty members LOVES it & she tells me that every time she sees me. - Stephan!e•CogSc!L!brar!an
I think we are finally getting it - maʀtha
We had a trial for a couple of months, had moderate use (good for a trial really), and just subscribed for a year. We'll see how it goes. - Galadriel C. from Android
We are several months into our first year. I haven't really heard any feedback other than excitement when I tell people about it. I'll take a look at stats tomorrow. - ~Courtney F
So we're about 6 months in. It's an interesting mix of titles that are being used. We've had less than 100 sessions, but almost 1000 TOC views and a good number of full text downloads. (also, entirely iOS) - ~Courtney F
Meaning that it only works on iOS, right? That's what it seems like from their site, anyway... Hard to stomach. - JffKrlsn
Jeff There's a android version. I am trialling it on a Nexus 7 (2013). It's less polished compared to the iOS one but workable. I could be wrong but the pricing model charges seperately for iOS and Android. - aaron
Aaron is correct - right now it's tablet only, both Android and iOS. They are going to release an iPhone version soon, and then an Android phone version. The pricing model did charge separately when we started our subscription (we have both), but they may have changed that. - ~Courtney F
They have changed it. There's now a single price based on fte that's platform independent. - DJF from Android
iPhone version is already out. I adore Browzine. Keeps getting better. - Julie Kane from iPhone
I think it's a great app -- MPOW is launching it in the Fall. My only complaint is that a lot of humanities sources are missing, I think because smaller publishers have a harder time getting their feeds up-to-snuff and/or included. Our tech services staff showed me where you can request inclusion of new publishers: http://support.thirdiron.com/forums... - Regular Amanda
Seems like everyone has only good words for browzine. How is the speed of loading of pdfs on your side? Feels a bit slow here.. can be maybe 10-15s - aaron
Yep, the only complaints I've gotten are about the small selection of titles available. No gripes about Android, either, but I rarely see a non-iOS tablet on this campus. I don't think ours has gotten a huge push, and I work with mostly humanities and cultural studies faculty so haven't promoted it aggressively. The people who've tried it seem to love it. - kaijsa
Catherine Pellegrino
I have never bothered to set an "out of office" email autoresponder thinger. Should I?
Honestly, I never do. Only if I'm going to be out more than a week with scanty email access. - RepoRat
Since I don't have off-site email access (I've chosen not to learn how), I set it when I know I'll the out for more than a day. The one time I forgot, my director emailed me about something and eventually went to my boss when she didn't get a response. - Katie
i always do, but a MPOW there's a global rule so it never goes outside of the firewall. otherwise i might not for fear of listserv hell.eta: it's difficult for me to check my work e-mail from away as it requires 2-factor authentication and i've also set the expectation of quick responses. - Christina Pikas
I started setting it (and changing my voicemail message) after the first time I was out of town and a faculty member left 3 voicemails, emailed twice, and called my officemate (who told him I was out of town). It seemed like an unnecessary level of panic that was pretty easy to avoid. Also it helps me not check my email on vacation. I only do it for extended vacations though - not for being sick or taking an extra day off here or there. - Marianne
Hm. Okay, maybe I'll look into setting one for my upcoming week of vacation. I've just never set one before, for any length of time, and never had it come back to bite me. And frankly, I find them annoying as heck, but I guess I can see the purpose. - Catherine Pellegrino
I do, but all my lists go to a gmail acct, and that doesn't get one. But it's a courtesy, since I'd rather students/faculty get one if they contact me with a question and know they can go to someone else if it's urgent. - ellbeecee from Android
I find them annoying when I already know the person is gone (like a direct co-worker) but helpful in other circumstances. Also, we were pretty much told "do it" so I do it. I always include contact information for the reference desk in my email and voicemail messages when I know I'm going to be out for more than a day or two and don't want to be checking email while I'm out. - lris
yes, for the reasons above. especially what Christina said about my having set an expectation of a quick response. if I know I'm not going to check email, I set the out of office thingie. - Stephan!e•CogSc!L!brar!an
Good point about the contact info, Iris, I do that too (esp. since there are two major sets of things people are likely to be urgently contacting me about, with two different sets of people they should talk to if I am not here). - Marianne
Yeah, the contact info thing is tricky for me in this instance, since neither reference nor circulation is what you might precisely call "staffed" in the summer, but we make do. - Catherine Pellegrino
I should have set one while I was on maternity leave but forgot. Doh. I do it only if I'm really not going to be checking my email. - laura x
I don't...but I also typically check my email even when I'm off/out of the office....primarily because I'm insane. And also it keeps other people out of things they don't need to be involved in - Sir Shuping is just sir
I set one for longer than 1 day out of office. Ours allow for responses only to direct emails--so listservs shouldn't get spammed (I hope). It's pretty common in our campus culture and helps me manage expectations of response. We had wireless at ALA but I didn't have brain capacity for a couple of hours of email at night, so...out of office and I just cleaned things out yesterday. - Hedgehog
I used to but don't now unless it is overseas where I have limited email access.The manage expectation part is why I am considering adding it back in, even though I do (typo) check my email when on leave. - aaron
If you do it, for God's sake refrain from emailing people when it's active. So irritating to reply to an email and get an out-of-office message. - JffKrlsn from Android
At MPOW I don't have access to email offsite (and, in fact, I don't want to) so I set an out of office message identifying who can help while I'm away. Principals in my lab know how to contact me when I'm offsite (another email address which I can get to from offsite) for something urgent+important. - henry
hijack: Does anybody else get people posting direct research/tech questions to your social media accounts when they know you're out of office? Because I am, and I'm trying to be nice while telling my friends to back up. (I do set out of office messages because our AUL asks us to and for reasons identical to Iris's above.) - kaijsa
I set my out-of-office email message for times when I'm not going to reply to office email. That way when someone needs something immediately they know know not to wait for me to respond. I usually only do this when I'm going to be out of town. - John: Thread Killer
Stephen Francoeur
The problem with threshold concepts http://j.mp/1m1yq1j via @instapaper
The problem with threshold concepts http://j.mp/1m1yq1j via @instapaper
Interesting post. - JffKrlsn from Android
Kirsten
Y'all with Primo or similar discovery layers: Have you noticed any difficulties with linking from metadata supplied by Gale? Am trying to decide whether I've got confirmation bias. Seem to be seeing lots of issues with them having odd parentheticals at end of titles, making EBSCO and other FT suppliers unable to find the articles in question.
An example: After the bomb; Mayor Goode blasts his aides. (W.Wilson Goode, Philadelphia). From a 1985 issue of Time. It works well enough to know that we have it (so it isn't a link resolver issue) but when I click the link to pull the full text into the discovery layer, it comes back as no result in EBSCO until I delete the parenthetical. - Kirsten
Yes. I experimented with adding Academic OneFile metadata to our EDS, since we have a certain amount of the FT in LexisNexis Academic, and it was a disaster for exactly the reason you list: the extra stuff at the end of the title. - JffKrlsn
Yes! Because ProQuest and EBSCO aren't fully cooperating with our discovery vendor, Gale results are common and the metadata is extremely problematic. - Jen
Yes, this absolutely the case. - Zamms
I have noticed trouble with Gale in SFX, too. - Meg VMeg
Gale is a aggregator, their metadata will tend to be different/problematic. - aaron
It's not that simple, Aaron. We've got metadata from other aggregators active in our index and they aren't causing the systematic issues that Gale is. I haven't noticed the SFX issue, though, Meg. How is that manifesting? And to the rest of you, many thanks for the affirmations! I've got lots of examples and so will submit a ticket on this. - Kirsten
I've noticed it. Similar issues in Summon because Gale provides deeper indexing (down to a reference of a drug announcement in a larger article container, for example) than what a journal indexer like EBSCO would do, so OpenURL doesn't work well. - Holly's favorite Anna
I can't speak to the technical whys and wherefores of Gale and SFX, but Meg's experience precisely mirrors ours. It's legendary around here: all the librarians know never to click an SFX link to a Gale database because 9 times out of 10, the Gale database doesn't actually have the article in full text. We're almost at the point of suppressing all Gale results in SFX because of this. - Catherine Pellegrino
We did suppress Gale in summon/sfx results because of this. (Interested to see it's Gale not all reference sources that are problematic, will have to think on it). - Jaclyn aka spamgirl from Android
very unofficially - as a user only -- I concur with what Catherine said. But I have no vote on whether or not to suppress. - Stephan!e•CogSc!L!brar!an
Hmm. I haven't noticed the SFX issue, but we only activate databases for which we have full text access in there, and we don't have all that much Gale stuff. But if this is a known issue with Gale metadata, then I don't see Ex Libris being able to do anything about it. Will likely submit the ticket anyway. - Kirsten
Reporting to Ex Libris does make it possible for them, over time, to approach Gale saying "hey, we have mutual customers who aren't having a good experience - can we work on this?" (I make no promises that Ex Libris will do this. But, feedback from customers is pretty key to being able to make the case that it is a problem... - Lisa Hinchliffe
Good point, Lisa! - Kirsten
There's a reason why I ranked Gale as low as it can be in 360link when we first started with Summon and 360link. The points made above by various people are exactly why. For sure, we have experienced examples where Gale coverage list would state they have full text of a certain range, but they actually don't upon enquiring. The nature of the material in gale databases like Academic... more... - aaron
We had a good experience working with Ex Libris and with Gale on these types of issues, so I would recommending contacting both sides about this. - Zamms
Aaron the Librarian
Last stages of design and layout for our LibGuides v2 beta site... http://ship.beta.libguides.com/home
What's missing that you would expect to find on a university library's homepage? Any other feedback also welcome, please. - Aaron the Librarian
yes, some links aren't linked yet - still on design & layout - Aaron the Librarian
When search is there and library hours are there, I don't think anything crucial is missing... looks good. One thing, I'm hiding that "scroll up" widget thingy in our v2 until I see some evidence that it is at all necessary. - JffKrlsn
Aaron the Librarian
Double checking myself before answering an easy copyright question: reproducing an image from a 1917 newspaper is fine because public domain. Right?
In the U.S., yep. - lris
Addendum, reproducing a reproduction may not be fine. But reproducing the thing itself: totally public domain. - lris
Reproducing a reproduction ("slavish copy") is also fine. Though many museums commit copyfraud on this point. - JffKrlsn from Android
Except if the reproduction is governed by a license agreement, as is pretty much all digital content. License trumps copyright. - lris
If there is a license agreement in the way, it would be slavishly reproducing a reproduction anyway ;) Thanks for the addendum, I think that's what was poking me that I couldn't think of - Aaron the Librarian from Android
To clarify, while contracts do generally trump copyright, not every contract is valid, and you may not actually be a party to the contract. A museum can post reproductions of public domain art on its website and say, "By using this website, you agree that if you use these images you will include x information". But that is likely not a valid, enforceable contract. The reproduction... more... - JffKrlsn
Turns out this was the author creating/saving a TIFF of a political cartoon from a physical microfilm copy of a local newspaper from 1917. So, totally public domain. My response above Jeff's was meant in jest about a digital microfilm copy downloaded and cropped from a licensed archival database :) - Aaron the Librarian
Aaron the Librarian
Innovative Interfaces acquires VTLS http://www.iii.com/vtls Huh, how about that.
imho VTLS has had some of the most forward-thinking apporaches and products over the years... basically VTLS is/was the Cadillac of ILSes - Aaron the Librarian
So with the acquisition of Polaris and VTLS should we expect the best damn ILS ever from III in the next few years? - ♫Robot Chicken, Trainer♫
Or the demise of polaris and VTLS product lines, replaced by ... [insert adjective] [inset noun] - Aaron the Librarian
We just got off of VTLS before going to WMS. Uh, Cadillac? Maybe we were doing it wrong? Our Virtua was horrific. - ωαřмaiden ❤Bassetmom❤
Pricing seemed expensive, never worked with it but it sounded good? - Aaron the Librarian from Android
Maybe "Cadillac" is not the most stable of metaphors - JffKrlsn
He meant Lexus but he ain't know it. - Steele Lawman
Aaron, I heard virtua called vapor ware today... - ~Courtney F
Maybe an early 1980's Cadillac then? Those were horrific :) - Aaron the Librarian
So this one will be like buying the Red Car for the sole purpose of dismantling it so that a new freeway can be built? - Julian
Mommy's going to the beauty parlor, darling, but I'm leaving you with your favorite friend, Roger. He's going to take very, very good care of you, because if he doesn't... HE'S GOING BACK TO THE SCIENCE LAB. - Aaron the Librarian
VTLS still exists? - Holly's favorite Anna
Not for long? - Julian
Mr. The Jason Fleming
do you use pro-active chat boxes. We just got the ability to implement it and are considering how to approach a pilot study (This is where the user sees a popup chat box if there is a period of inactivity on a web page asking them if they need help)
So, I haven't worked in a library in almost 4 years (wow) so feel free to take my opinion with a grain of salt - but as a user, I've always found those a little creepy. - Laura
I'm with Laura. I do not like them. - RudĩϐЯaЯïan
Speaking as a patron of a library or a customer of online firms: Creepy. - Walt Crawford
Haha. I missed that post. Thanks! - Mr. The Jason Fleming from Android
I'm fascinated by all of you finding this creepy. I love them on a commercial site. Though, phrasing is important - not "hey looks like you need help" but "would you like to chat with a customer service rep" ... it only annoys me if I click to chat and then they aren't right online and I have to wait. - Lisa Hinchliffe
When asked about popup chat in general a student first said creepy. When explained how, where, and why the same student said "that sounds useful" - Mr. The Jason Fleming from Android
Personally, when they pop up on sites, I close the tab immediately. - Meg VMeg
I'd rather have the ability for the chat box to be a tab on the side of the page and I can click on it if i need it. Ones that pup up with out me taking action are just creepy - Sir Shuping is just sir
The student's visceral, immediate reaction was "it's creepy." When you explained, you activated the rational side of his brain and he said "oh that sounds good". So you just have to make sure people are in the right frame of mind, and that they know what you are trying to do, when they see it. And you can control that. - JffKrlsn
Oh, is that all? :P - Meg VMeg
"And you can control that." Or at least you'd like to *think* you can control the frame of mind people are in... - Walt Crawford
I'm with Meg--random pop up chat boxes get tabs immediately closed. Visible boxes where I can ask for help? Sure...forced help? No thanks. I have lots of tabs open at any time, my being inactive just means I'm probably doing something on another tab. - Hedgehog
Yeah I was being facetious about our ability to control our users, in case that wasn't totally clear... - JffKrlsn
Sorry. Not real swift today. There are those who believe they *can* put their users in a given frame of mind... - Walt Crawford
aaron
Playing around with "proactive" chat widgets (invite to chat popups after x seconds on page) - supposedly a study shows it increases engagement. http://libraryh3lp.blogspot.sg/2014...
Trying to figure out where and how soon for it to popup.. could be annoying if not done properly right? Thinking of adding it to select libguides. Maybe study average time on page from Google analytics. I doubt we would want to put in on the main home page! Other ideas, FAQs, Findmore/catalogue? - aaron
This is awesome - I want to do this in our local search/recommender system (EasySearch) - e.g., after you execute the same search twice, after you click into and then back on your third result set, etc. But, after x seconds would be a great start. Definitely in the catalog if you can! - Lisa Hinchliffe
I find it creepy. And when a commerical site hits me like that, unless I have real need to stay, I leave the site. Aaron, what study did you see that shows increased enagement? - RudĩϐЯaЯïan
Their blogpost cites http://crln.acrl.org/content... I find it a bit creepy too but a longer delay might be less so - eg the 3 minutes that the blogpost says the study says was effective. Dunno. We'll talk about it at mpow at some point and think about it... - Deborah Fitchett
I think a lot of thought has to go into how the system "greets" the person. Avoid everything like "we notice you were" and go for "would you like to talk to a library staff member" .... - Lisa Hinchliffe
ack... if you need to do this, make sure to include a cookie that allows the user to say they never want to see it again. (Come to think of it, maybe I should be allowing people to opt out of seeing our non-proactive chat widget in EBSCO!) - JffKrlsn
Hmm, LibraryH3lp's default code doesn't seem to do that but I might stare at the javascript and see if I could hack it. In any case I think it's also important to choose which pages it should go on. If they're on an FAQ page already then they're more disposed to wanting help, I think; whereas if they're reading an article or long blog post then they won't want to be interrupted. - Deborah Fitchett
Definitely you should choose the right pages. I am looking at our main libguide page. That page Is extremely complicated because it links to almost every service, resource we have and in the past I notice quite a lot of people would either just drop off that page (high bounce rate), or within 10s use the passive chat box. I am going to try to put the proactive chat there and see. GA... more... - aaron
JffKrlsn
Favorite databases-by-category pages from library websites?
*crickets* - Marie
That is your favorite category? - Joe
Maybe not a very loved genre. - JffKrlsn
I'm in a fight over ours. - kaijsa
I don't like my parent institution's but I suppose they're functional: databases.library.jhu.edu - Christina Pikas from iPhone
I've given up on the fight to even have one! - RudĩϐЯaЯïan
We're getting new ones this summer. The prototypes are pretty. - Jaclyn aka spamgirl from Android
Can you link to the prototypes, or take a screenshot? - JffKrlsn
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