Our recent NPS (Net Promotor Score): 76%. That puts us between Apple and Costco w.r.t. customer satisfaction. http://www.miproconsulting.com/blog... Excited!
New on our blog: The Six Laws of Customer Experience - As many of our longtime readers know, our company uses the Ne... http://www.miproconsulting.com/blog...
Again, to reiterate: we're moving a lot of our social activity to our LinkedIn page. If you haven't already, we'd... http://www.linkedin.com/company...
New on our blog: The Happy Secret to Better Work - I know it's Monday. I know. But you have 12 minutes to spare, and... http://www.miproconsulting.com/blog...
Just a FANTASTIC TEDx talk by Shawn Achor about why we've been viewing success and happiness *completely* backwards. http://www.miproconsulting.com/blog...