"Community management is still a very new profession." (p356) This ambitious volume is written smoothly enough that it can be seamlessly read in a long session. The role in question might be likened to Dio's "Rainbow in the Dark". The book is part case study that benefits from hindsight and also a set of templates for strategic plans, teams and values built on trust. The model chosen for the latter distinguishes types of groups, risks and scalability. For example, there is something that keeps volunteers loyal through adversities, if not only a ballad. Communities have notoriously been criticized for decision-making capabilities due to red-tape or lack of communication, so these layers are addressed by recommendations. The ability of the internet to handle distribution is exploited for advantage. Readers are given tools to create groups that would be self-correcting and -replicating, a sort of penguin meets guerrilla... - Test Information Space