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Online Aspect : 3 types of winning -
May 18, 2011
"Thanks for reaching out Mark. I must say, one of the thing you guys are doing well is your customer support via social media. My biggest general complaint is that we're getting less than half the download speed we're paying for. Then a couple months ago my internet slowed to a crawl. Download speeds were okay, but it would take forever to connect and would periodically drop out altogether. I called Comcast and they insisted it could be fixed with a modem reset. Nope. Another call. Try replacing your wireless router. Still broken. Oh, you must need to replace your modem. Okay. Finally after replacing every bit of hardware Comcast sent out an engineer who replaced all the cables leading into our house. Our speeds improved, but we're stilling having intermittent latency issues when connecting. I'd call again but I'm pretty sure they'd tell me it was my laptop that is broken (it's not). I'd appreciate any help you can provide! Thanks!" -
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