reading :- A Salesforce.com by Any Other Name - destinationCRM.com #yam SF should recruit parners focussed on managing cultural and process change, not deploying/integrating tech - http://www.destinationcrm.com/Article...
To help customers create a new, socially enabled idea of contact center–provided customer service, Salesforce.com would do well to recruit a new breed of partners, companies more focused on managing cultural and process change than on deploying or integrating technology.
- Jonathan Denison