Kase Manager - FriendFeed

We had some network issues this morning. Our ISP has upgraded some equipment at our hosting site. Things should be back to normal.

Thursday from Twitter - Comment - Like - Share

We have a lot of updates coming. We've reworked the public kase view particularly. Working toward public support sites.

October 7 from Twitter - Comment - Like - Share

We're revising the Dashboard. What would you like to see?

September 22 from Twitter - Comment - Like - Share

@NetworkNerds Excellent. Some things have changed since you used the app. Send any ?'s and let us know what you find.

August 25 from Twitter - Comment - Like - Share

We're working more types of notification into Kase Manager. Do you have any suggestions for ones?

August 12 from Twitter - Comment - Like - Share

New feature: Notification sent to support managers when a client submits a kase by web form or email. Keeps you in the loop. Coming soon.

August 12 from Twitter - Comment - Like - Share

New version of Kase Manager coming. Mostly a polish release. We should be deploying later this week.

August 12 from Twitter - Comment - Like - Share

We will have a number of usability enhancements this week. The main one should make our client lookups for kases run smoother.

August 3 from Twitter - Comment - Like - Share

Lots of work going on to get us out of beta. Mostly under the covers. @ us with any ?'s about recent changes.

July 30 from Twitter - Comment - Like - Share

We fixed a few errors in our data migration that caused some people with duplicated email addresses. Everyone should be good now.

July 29 from Twitter - Comment - Like - Share

@NetworkNerds If it is deletable, ie: no edits, activities, etc, then there should be a delete button on the right.

July 29 from Twitter - Comment - Like - Share

@NetworkNerds How has your testing gone? Any questions?

July 27 from Twitter - Comment - Like - Share

Did a lot of work on creation of kases by email today. We had a few glitches after the update. Those should all fixed. Issues? Let us know.

July 27 from Twitter - Comment - Like - Share

Just sent out email update to all of our account admins covering the new features and improvements in Kase Manager today. #fb

July 23 from Twitter - Comment - Like - Share

@NetworkNerds I added the ability to turn on and off client emails. It's under account management (upper right) -> Edit Account.

July 23 from Twitter - Comment - Like - Share

@NetworkNerds So, when you create a case what "Person/client" is it associated with if you haven't entered the client information?

July 23 from Twitter - Comment - Like - Share

@NetworkNerds You want to be able to turn off client emails?

July 23 from Twitter - Comment - Like - Share

@NetworkNerds A support manager can create a kase and assign it at the same time. The assignee will receive an email.

July 23 from Twitter - Comment - Like - Share

@NetworkNerds The person assigned to a kase gets an email when someone else updates it. Kases by default are assigned to the creator.

July 23 from Twitter - Comment - Like - Share

@NetworkNerds We're putting together an email that is going to go out today.

July 23 from Twitter - Comment - Like - Share

What's coming: a redesigned global dashboard, timeline of activities, tasks/todo's, and then we move into sales support: deals, leads, etc.

July 23 from Twitter - Comment - Like - Share

kase and issue landing pages have been completely reworked.

July 23 from Twitter - Comment - Like - Share

users can be designated as support managers (can assign kases to others), you can now embed a kase form on your web site (see account page)

July 23 from Twitter - Comment - Like - Share

email kase assigned to when client replies to kase email, non-managers can claim kases, kase assignments are limited to support managers, ..

July 23 from Twitter - Comment - Like - Share

Kases can be assigned, client is emailed when kase is updated, client can reply to email notification, issues can be deleted, ....

July 23 from Twitter - Comment - Like - Share

The new version of @kase_manager is up and running. New kase and issue dashboards, simple kase and issue filters, search kases by client....

July 23 from Twitter - Comment - Like - Share

That's 8AM Eastern time. Just to clarify.

July 22 from Twitter - Comment - Like - Share

We're ready for the upgrade at 8AM Thursday morning. Lots to see. And there's more in store behind this push.

July 22 from Twitter - Comment - Like - Share

We're scheduling our release for 8AM Thursday morning. There will be a short bit of downtime. Should be less than five minutes.

July 22 from Twitter - Comment - Like - Share

Major work going on today, we're looking at a release possibly tomorrow.

July 22 from Twitter - Comment - Like - Share