d<3vid seaward › Likes

I agree with April. I don't like GetSatisfaction for the same reason. And when I tried to contact a company via GetSatisfaction, they never solved my problem or even answered. - Brome

Hmm,looks like No Satisfaction on GetSatisfaction.:) - Igor Poltavskiy

I don't mind either way but there are other similar services I've used, hmmm, can't remember the name of the one I thought was really well done though. - Kol Tregaskes

Igor: What do you mean "add GetSatisfaction"? Add it as a service you can import into your feed or adopt it as a a customer service tool? - Ken Sheppardson

I'd like to see GS available as a service to import to your feed - Mike Chelen

If the idea is to add support for importing it as a service into your feed, I have no problem with that. But as a customer service tool to be used by Friendfeed for the reporting of issues with the Friendfeed service, I do have objections to that, as I stated before. (just to clarify that my objections are NOT related to supporting the services that friendfeed users use and want to import into their feed) - April

April, because some companies doesn't take costumers seriously, doesn't mean that GS is the one to blame. Also no one force you to use emoticons. I can't see what you mean as "other stupid childish crap", tags maybe? No one force you to use them either, but you can't call them that at all. I got helped a lot from companies that use GS, so it isn't GS's fault if some companies doesn't take us seriously. I didn't saw you to suggest something better than GS either, so: http://getsatisfaction.com/friendf... - Saxtus

Found it, this was the other service I thought was really good: UserVoice: http://uservoice.com/. I've used it for Twhirl and a couple of others, very well done. - Kol Tregaskes

Uservoice is very basic: It's like a big poll of ideas unlike GS that seems more like a structured discussion board, can only be used to share ideas unlike GS that can be used to solve problems, must always be endorsed by the company unlike GS that people unrelated to company can solve other people's problems. - Saxtus

Saxtus, yes that is true. Still a nice service. :-) - Kol Tregaskes

Let me clarify that my problem isn't with how companies handle issues with their customers, because even if they are paying attention and trying to be helpful, with their staff offering the greatest customer support on earth, the fact they chose to use GS is why I say they don't take their customers seriously. I have had nothing but really bad experiences with the site itself and how it... more... - April

If a company chooses GS as their method of providing customer support, they don't want my business. It's as simple as that. While others may like playing with childish "oooh ahhh lots of cool ajax & smilies", I don't. Not for something that should be quick, simple, and easy and not kill my pc and cause data loss. And you want me to suggest something better than GS? Anything is better, including a spam filled forum or a tiny shoutbox. - April

April, because you only have bad experience from GS, doesn't mean that the rest of us do. Stop trying to use as excuse the smilies to degrade the service. The most powerful feature that it has, i.e. searching old threads while you type your question, to avoid duplicates, is implemented in Ajax and it's a very good way to do it (how this can be done in a forum or shoutbox automatically?).You are still unable to provide a serious specific alternative, so I can only see that the hatred for GS had consumed you. - Saxtus

Kol, I agree it's fun and I love using it for suggesting new features. Yet it makes me sad when I see people trying to use it as support service, entering their questions in the place of suggestions... - Saxtus

The reason why some people use it as a support service is not the fault of those asking questions but the fault of the companies that sent them there to ask them. And a serious specific alternative? How about phpbb? smf? I have been and continue to be a member of quite a few support communities that have used those to provide top notch support and build terrific communities of volunteers to help people. - April

Unfortunately, a simple forum software like those you're suggesting, isn't built to provide support but for general discussion and this is the way they should be treated for. When someone opens a new thread in a forum, system doesn't suggest him/her previous threads (so we get duplicate threads cluttering the system) and once a problem is solved, the post that provided the most feedback isn't moved at the top for faster future reference. That's why GS is better than a plain forum for CS purposes. - Saxtus

Hi all, I'm one of the founders of Get Satisfaction, and I just wanted to thank everyone for the candid feedback. While we're really proud of the work we've done, and the often positive impact we've been able to make, we do believe we can improve the experience substantially. April, I think you're right that we need to optimize the experience, slim it down, simplify. I just took over as CTO and this is a big priority--something we've already begun with new header designs launched over the last few weeks. - Thor Muller

Having said that, we won't be stripping out all the fun from it. One of our priorities has been to make customer support more human and enjoyable, because most people (on either side of the equation) dread it. The first version of our site was not about keeping it simple, but about figuring out what works and what doesn't as we borrow from social media design patterns to rethink customer service. With our insights in hand, we're now in a much better place to distill to essential ingredients. - Thor Muller

And you are doing a great job, Thor. In contrast with April, I prefer how GS handles customer care. It is how customer care was supposed to be done from the start. I am intrigued to find out your next moves, please keep 'em coming! - Bart Muskala - AdNerd Sr. from twhirl

Thor: I use (and pay for) GS for "instant on" CS for a couple or small projects and while I agree the UX could use some streamlining, I think it does more stuff right than it does wrong. I look forward to seeing it evolve. - Ken Sheppardson

While I like Get Satisfaction, it would be nice to see some ways/tools to encourage companies to participate. I've seen quite a few GS sites where there is hardly any company participation which kind of defeats the purpose. Obviously, it's up to the company but I can't help thinking that there must be something that can be done to improve the interaction rate. - jho

I don't like GetSatisfaction. It's a good idea, but poorly implemented as far as I can see. Too much work just to complain about something. I'd much rather @reply the offending brand on Twitter. - Rah-PM 2012

BTW, I like the irony of having a conversation RE the pros/cons of GetSatisfaction in a room on FriendFeed. - Ken Sheppardson

Touche. - jho

All good feedback. Thanks. Rahsheen, it's not an either/or re: responding via Twitter. There are a great many things for which 140 characters isn't enough. And if you want to organize answers and insight (and intercept people with the same issue) then a systemic approach makes sense. Jauder Ho, definitely agree that some game mechanics would be useful to encourage responsiveness. I think the trend towards transparency is still in the early stages. - Thor Muller

Photo activity and status updates would be nice. - Michael Ryan

Friend status updates, photos, and wall posts - Grant Gochnauer

you can import the rss feed from facebook...or create an imaginary friend in ff - Rob Williams

the status updates would be good. I can see why you can't at the moment, if FB imported into FF, I think that could potentially collapse the walled garden that is Facebook. - Steve Isaacs

@Rob - interesting idea actually. I guess the whole concept of FF where you have to manually follow individuals breaks down with facebook. I'd like it so I'd automatically follow all my facebook friends so I wouldn't have to add imaginary people for every single friend. Maybe the concept of a personal facebook room that is facebook's updates consolidated like that - Grant Gochnauer

sorry - zero interest for me but i could see those that use facebook a lot wanting this - as long as we could hide the entire service do see a problem though - mike "glemak" dunn

That raises an interesting question: what does the Facebook integration that's currently in Friendfeed actually do? I don't think I've ever seen a Facebook item go through my feed. - Mark Trapp

Just found this in Google Groups, but it was written a long while ago; anything new on it? http://tinyurl.com/55mubp - Michael Ryan

@Grant - just import the entire status feed as 1 imaginary friend: http://www.facebook.com/help... - Rob Williams

@Rob - I took your suggestion and yeah looks like I got status updates now :). Now all I need are my wall posts and newly tagged photos of friends and new photo albums. I didn't see a feed for those unfortunately. This is better than nothing though :) - Grant Gochnauer

@Grant: you could probably cheat by doing some email to rss option through a 3rd party site, then import that feed in with your facebook imaginary friend (you can import more than one feed for a friend) - Rob Williams

I haven't seen anything from facebook either Mark - Alejandro

My status, my friends status and (optionally) my mini feed and the news feed of my friend's activities. I'd also like to selectively import my Facebook friends to be FF friends. - Jon Price

FriendFeed's current Facebook app is worthless. Just an iframe with FriendFeed in it. It *should* let me see which of my Facebook friends are on FriendFeed. - Pat Hawks

It just seems like there should be a way to export Facebook into Friendfeed. What you'd want to export should be optional though. - xero

In general, I think services that have an authenticated API call should do fancier things on FF. Flickr should show all my friends/contacts posts, even if they aren't on FF. FB should do some similar things with some datatypes. It currently seems to only have this behavior with a handful of services (twitter etc) that put this information out in the public sphere. - Ryan Gallagher

Don't want. It would be just another service I block. - EricaJoy

filtering by language would be a useful add! - Alessandro

Translation a la Google would be cooler! Us English-only folks don't want to be exclusive, we're just not skilled enough to include foreign languages. Machine translation isn't perfect but it could go a long way toward broadening the conversation so all your Chinese (or others) ideas can contribute to our conversation as well as vice versa. - Kenneth LeFebvre

I think it's not in the best interest of FriendFeed to add localizations in this stage because development of core system is still on the way. I would be more impressed if base system would develop faster instead of crossing development to multible ways (because adding translations can cause problems because community starts to split up). - Daniel Schildt

It's not just English. There are some really heavy users of FriendFeed in Iran. Lots of persian FriendFeed rooms http://friendfeed.com/e... and people sharing FriendFeed stat pages. - Mitchell Tsai

English is my 4th language actually :) - directeur

Is there much French (or other non-English European) activity? I haven't seen much non-English non-Persian activity in my usage yet. - Mitchell Tsai

I also miss my friends here. FF's interface is simple, so it won't take a lot of time to translate it... But such simplicity may be lost after adding localization and filtering by language options, I afraid. - Anton

+1 for language filter - Steve Isaacs

@mitchelltsai There is lots of German activity on Friendfeed. I'd like to see where the users using FF are coming from. - Ansgar Wollnik

+1 community driven localization and language filters. - EricaJoy

Even character set filtering would be useful. - Nick Lothian

@Mitchell Tsai - I've seen a fair bit of Chinese (which I don't speak or read). - Nick Lothian

Heyoo! : ) We are here! Try adding local friends. http://friendfeed.com/e... Idea: "G/localization: When Global Information and Local Interaction Collide." http://erhan.posterous.com/glocali... - Erhan Erdoğan

there's more to this...at least for me...FF seems to be kind of addictive. so much relevant information flowing before my very eyes...HELP! - Gaby K. Slezák

Oh I've done this a few times! hehehe! - Susan Beebe

;-) - Gaby K. Slezák

I used to check FriendFeed first, now I finish everything else first.. then browse FriendFeed :) - Hassan Ibraheem

Yes! Please please please make the url field searchable - Glenn Slaven

I've bunched together the links for some sites that'll help [NB: You'll need Greasemonkey to run them - but they link off if you haven't already got it] :-) http://linkbun.ch/jn7 - CannonGod

Yes, theres a script for that userscripts.org. If you have firefox and the greasemonkey extension installed, then pretty much all of the things we're asking for on friendfeed, someone has already written a script for them. - The Kid

That's what I call FILTERS. - directeur

What I would like is to see the content of my close friends to be bumped to the top, while interesting stuff from other folks is at the bottom. This way, I'll know if my friends are trying to communicate to me via FriendFeed. - Rishabh Mishra (p248)

I agree, sorting the noise or prioritizing it would be a nice feature - Kyle Weller

Yeah, being able to group friends and use each group as a friends sub-tab might be nice. Although, hm... maybe I wouldn't use it... I have no idea. :) - felix

Friend groups!! Please! - Steve Isaacs

Rooms groups too, please. - Andy Murdoch

Thanks for the feedback - Ross Miller

Mark, it turns out that there are at least two other discussions of this (not counting the discussion in the lastfmfeeds room itself), one of which I haven't even read yet. I'll hunt 'em up and link 'em together. - Ontario Emperor

Here's a discussion that started June 14 in FriendFeed Rooms. http://friendfeed.com/e... - Ontario Emperor

And here's a discussion from FriendFeed Feedback that started in May: http://friendfeed.com/e... - Ontario Emperor

Ah, I should've seen where that was posted. I thought it was a request for individual feeds, not for room feeds. - Mark Trapp

first step: friendfeed feedback sorted by likes + comments in the descending order is live @ http://nextbestaction.com/fft/ - Kishore Balakrishnan

Now we're getting somewhere with smart noise reduction. - Sean McBride

what about smart signal amplification? - Kishore Balakrishnan

smart noise reduction/smart signal amplification -- a nice pair of antonyms -- and they are complementary and mutually reinforcing, of course. - Sean McBride

Smart signal amplification, smart recommender systems, smart personal assistants -- definitely the wave of the future -- the biggest wave. How can each of us optimize our potential in every situation, with a little help from smart algorithms which parse and prioritize everything in real time at the finest possible granularity? - Sean McBride

the items at http://nextbestaction.com/fft/ are linked to the FF permalinks to make your vote count easier.. - Kishore Balakrishnan

linked the nickname to the FF page - Kishore Balakrishnan

option to display only 1 person's feedback - Kishore Balakrishnan

What would you guys like to see included in a profile? - Ross Miller

All of the services, maybe add a description to each blog feed. A short about me area (textbox, nothing special). If tags are ever introduced, then the personal tag cloud, quick links to my likes and comments. Basically, what's in the sidebar on the "Me" page, plus an area to add a small description of myself and what content types one can expect from my feeds. - xero

yes, please add at least a small textbox to the "me" page and the mouseover so we can at least write who we are and how to contact us - Gaby K. Slezák

I think the most important things would be a short message box (as Gaby Benkwitz described) and the option to add at least one site link (preferably with an XFN-friendly rel="me" tag) - d<3vid seaward

@Ross : photo, short bio, location, and what services we import as live links, optional contact info. i like twitter's bio page. ff should just add our list of imported items with links - Rob Williams

A merge button would be an alternative! - Joe Dawson

I just search the title of the post - Rishabh Mishra (p248)

In the meantime, use this to check: http://friendfeedlinks.com - xero

thanks xero, seems like there's a lot of hidden pages in friendfeed - Anthony C.

FriendFeed moves so fast... FriendFeedLinks is cool. You can also search the article title with "who:everyone". - Mitchell Tsai

an automatic merger of duplicate links would be cool and the FF machines should do the work, not us (not manually). maybe the FF team could use friendfeedlinks.com ;-) - Gaby K. Slezák

if they were to merge, what happens with different convos going on, I'd say have a number next to it linking to 1 page with all indivdual share's and seperate comments , this way you can see what everyone said and join in many different convos about this link.... example www.link.com: you posted a message (31) ...then clicking on the 31 would take u to the page of 31 entries of this page shared. - Anthony C.

You can use a room to track those that you consider more important. - Rishabh Mishra (p248)

possible248 - I don't understand how to do that - I create a room, then do I invite leo, or how do I add his feed directly into that room. - Sean

@Mike like direct messages? - Pat Hawks

pat: yeah that'd do it - mike "glemak" dunn

Like the for: tag in del.icio.us. - hex

earle: even better - mike "glemak" dunn

@earle: +1 - Andy Murdoch

/Like Earle's comment - Rishabh Mishra (p248)

would rather see ff integrate with another profile that's already established - web doesn't need yet another disjointed profile that we need to manually sync - mike "glemak" dunn

@glemak, "A disjointed profile?" What? This request is not for a profile but for a box (aka room description) to write in and this box will stay on-top of the profile. If a box is to much to digest, how about a sticky topic? - Czar

derek: got it, yes a simple descriptive box per user makes sense - bio = profile to me, there are already places online that do that well - mike "glemak" dunn

@glemak, I can guaranty you that no other 'online profile' is going to read "welcome to czar's friendfeed stream -yadda yadda." Perhaps you recycle the same profile... idk. Thanks for the feedback. - Czar

derek: nope, i get what your asking for - for profile, i'm really looking for standardization vs duplication - so one source or protocol for a location that i control that contains the metadata of someone - for now i look at linkedin & facebook or if a good about page exists i look at that - nothing is very good yet and w/ more and more social sites gaining popularity its just going to get worse as fragmentation of presence online occurs - all imho of course :) - mike "glemak" dunn

i requested it several times - want to add my retagger card - Dieter Schwarz

So how about a link to my OpenID page? - ˈpɛbə