Great blog post by Jason Falls about determining ROI for social media, which equates to "trying to put numeric quantities around human interactions and conversations, which are not quantifiable." - Lara
Measure PR and social media by objective. Start small, when possible: think “proof of concept.” Track the metrics obsessively. Make sure that your interactive marketing efforts are tied to the sales funnel (e.g., your vp of sales ought to be able to determine where most leads are coming from online). Report frequently. - Lara
Diigo is asocial bookmarking service offering all of Delicious’ relevant features and much more. There are a lot of things I love about Diigo, but there are seven features that sold me on using Diigo for all my bookmarking needs. - Lara
Peter Kim's curated list of social media marketing examples. The list started with 100 examples (including 35+ from Mashable) and has since tripled in size with the participation of over a hundred contributors with examples from companies around the world. - Lara
So how do you help colleagues and higher-ups understand social media isn’t just about posting personal journals on MySpace or blowing 30 minute chunks of your day watching the skateboarding dog on YouTube? - Lara
From among the great number of online editors, we have hand picked some of the best ones that we found to be are noteworthy. With each site description, we have tried to tell you how or what feature of the editor forced us to include it in the list. - Lara
Here are a few creative solutions about how social media and interactive marketing techniques might help arts based organizations to better promote themselves. - Lara
94 percent of blogs are inactive, Technorati’s annual survey shows. Of 133 million blogs globally, only 7.4 million posted in the preceding 120 days. And did you know that most American bloggers are over 35? - Lara