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[Just Posted] Understanding the Role of Customer Success in the Customer Journey http://customersuccess.gainsight.com/custome... #CustomerSuccess
RT @grayj_: @lincolnmurphy "You've got a 2 o' clock meeting with the ambassador from the 1940s." "Lunch with grandma, got it."
RT @JohnnyPage2: Don’t miss the 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
RT @grayj_: @lincolnmurphy The past is a different country. But it's also one that's never as far away as we think.
or wait... am I the only one still typing stuff? Am I missing something? Am I doing it the hard way?
It needs to just take the words from my brain. If it read my thoughts, I could write lots of articles at one time; most wouldn't make sense
I could talk words at my computer... but even that seems old.
I caught myself typing words on a keyboard and thought "people in the 1950's were typing... " that's ridiculous.
its silly that we still type stuff.
RT @PDamiri: 3 Email Lead Capture Hacks to Get More Customers by @lincolnmurphy http://sixteenventures.com/email-l... #growthhacking
RT @GH_Convention: 3 Email Lead Capture Hacks to Get More Customers by @lincolnmurphy http://sixteenventures.com/email-l... #growthhacking
RT @JohnMardlin: 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
RT @J0A0_RODRIGUES: 4 Data-Driven Hacks to Find Your Real Ideal Customer Profile http://www.saleshacker.com/saas...
RT @MarkoKvesic: 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
RT @chungchin: 4 Data-Driven Hacks to Find Your Real Ideal Customer Profile http://www.saleshacker.com/saas...
RT @sms113King: 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
RT @skluczny13: The One Measure of CSM Success You Shouldn’t Ignore via @lincolnmurphy #CustomerSuccess http://customersuccess.gainsight.com/csm-cus...
Instead of calling them "trialists" or "tire-kickers" think of those in your Free Trial as Potential Customers and treat them as such.
WOW! Only 3 days left to enter to win 66 AWESOME Business and Marketing Books: http://sixteenventures.com/giveawa... https://twitter.com/16v...
WOW! Only 3 days left to enter to win 66 AWESOME Business and Marketing Books: http://sixteenventures.com/giveawa... https://twitter.com/lincoln...
RT @primeloop: Customer Success Is NOT about Happy Customers http://l00p.co/JV7wVY — @peterkriss and @lincolnmurphy got us thinking. #CX
RT @mike_g_campbell: Customer Success is NOT about creating Happy Customers http://customersuccess.gainsight.com/custome... by @lincolnmurphy of @GainsightHQ #CustomerSuccess
RT @IndranshGupta: 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
RT @grayj_: @lincolnmurphy i.e. "Land and abandon" gives you some initial CLTV & churn probability distribution, but you can alter it with ongoing touch
RT @grayj_: @lincolnmurphy Which in turn biases growth trajectory, justifies longer pre-sales support & putting more resources into success / anti-churn
RT @grayj_: @lincolnmurphy Take-home is cross-sell process reduces variance in estimated CLTV by shifting revenue towards low churn probability accounts
RT @marthasmith: 66 AWESOME Business Books Giveaway http://sixteenventures.com/giveawa... via @lincolnmurphy
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