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RT @csm_gibby: Why Customer Success Will Fail - Check it out. http://www.cmswire.com/cms... via @rightrelevance thanks @lincolnmurphy
RT @lincolnmurphy: k-means clustering != Customer Success Management
RT @lincolnmurphy: Seems I hit on something pretty important with this onboarding post... just crossed 1k tweets. http://sixteenventures.com/custome... https://twitter.com/lincoln...
RT @NeerajT4: "People who pay are looking for help; people who want free advice are seeking validation for existing beliefs." by @lincolnmurphy #Startups
RT @lincolnmurphy: I won't (for free) answer questions anymore via email. I will direct people to ask me on Twitter so when (if) I answer, it's all public.
RT @lincolnmurphy: Stop wasting time on maybes and go find definites
RT @lincolnmurphy: average != good
RT @hum_m: @lincolnmurphy Hey! I've updated the post to include your thoughts. http://blog.referralcandy.com/2014... Any other suggestions? :)
RT @grayj_: @lincolnmurphy Seriously though, if doing useful behavioral data analysis & latent trait discovery was that easy, I could just retire now.
RT @grayj_: @lincolnmurphy Oh, that sucks. But it's still fine if I use expectation-maximization clustering, right? BRB, fixing my code...
.@grayj_ totally! just that one specific clustering algorithm that doesn't constitute actual Customer Success... all others are fair game.
k-means clustering != Customer Success Management
Seems I hit on something pretty important with this onboarding post... just crossed 1k tweets. http://sixteenventures.com/custome... https://twitter.com/lincoln...
RT @Steli: Doubt kills more dreams than failure ever will - Karim Seddiki
RT @NeerajT4: "People who pay are looking for help; people who want free advice are seeking validation for existing beliefs." by @lincolnmurphy #Startups
RT @conrey: @lincolnmurphy the danger of that subject line though is that if it is a disappointment when you open, they are burned for life.
.@conrey great point... and I'm sure it will be very disappointing... but it's interesting to see the power it holds just sitting there.
RT @grayj_: @lincolnmurphy SaaS is a slow-burn game by nature, there are things that pay off hugely proportionate to input, but it's still slow burn.
RT @grayj_: @lincolnmurphy That too. Was thinking less swearing AT you than "damn it, I figured it wouldn't be easy, thanks lots but aaaahhrgh!!"
.@grayj_ oh, there's always swearing... but yeah, over the years I learned how to have it directed AT me less often.
.@grayj_ paying clients over the years ignored my input, but they weren't rude about it. Plus I learned to vet clients & manage expectations
.@grayj_ not nearly as much. People who pay are looking for help; people who want free advice are seeking validation for existing beliefs.
I won't (for free) answer questions anymore via email. I will direct people to ask me on Twitter so when (if) I answer, it's all public.
100% of the emails seeking free advice I've answered recently have resulted in the other guy being upset w/ my answer. Some wtih swearing!
RT @GainsightHQ: We'll be in Boston this Thursday at the @SIIA event! "Deciphering Customer Success." Register here: http://www.siia.net/softwar... #customersuccess
RT @NeerajT4: @lincolnmurphy Also, Average < Good. Good < Better. Better < Best.
The cognitive overhead of this email subject line is powerful: "Lincoln, Very Important - Open ASAP" ... I'm resisting, but it's difficult
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