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Any libraries use process improvement consultancy? Our campus has one on offer to units - (please note that "business process" here means "how work gets done" not "how profits get made" or "money changes hands" ... examples like improved accuracy in entering new hire info).
UW-Madison libraries as well as SLIS have used the Office of Quality Improvement. I've seen good results when the asking unit is very clear about what they need; middling results if the ask is vague. - RepoRat
Allergies, no sleep, headache. So Monday - you brought your A game, eh? Fine, game on. #iwillprevail
I've heard the statement often "it makes xyz person a better administrator if they do hours in abc frontline service" - e.g. one can be a better library director if they are doing reference hours. Regardless of what you believe about this, does anyone know of any empirical studies on continued engagement in frontline work relative to admin quality?
Another example, library directors who came from tech services should still be doing cataloging? Also curious about studies of middle management at places larger enough to have a secondary layer. Again, I'm sure we all have opinions - interested in research on the topic. - Lisa Hinchliffe
I do not recall seeing any research articles of this nature. I think it is possible to do some qualitative research to gather and analyze the experiences of administrators who do frontline service. I could share multiple examples with you of how working at our service desks has helped me to make better decisions based on observation, better understanding of workflows, seeing things from... more... - steven bell
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