I sort of agree with the blog. Yes good technology does market itself but there are several cases where competing technologies (in a similar sector) exist. All looking for more visibility and grab as much of the pie as possible.
Marketing and PR can help with getting people on board quickly.
Another advantage of PR is trust, generally speaking if the Guardian/Telegraph covers a technology a user might feel more comfortable in trying it.
Obviously all that comes at a cost ($5K/$10K). Although I'm a firm believer of founders marketing their own brand/technology. They can explain the technology like no one else + they are highly motivated/passionate. - Raj
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Nice article Marshall. Really good subject to talk about.
Great PR skills is fantastic, and rare. As with most things it comes down to definition. If you want someone in PR to 'build awareness' then that's crap. If you want someone who understands the media, knows how to position you, knows when to put you out there and works in with your over all strategy - then that's a good start.
At Kazaa, Kelly Larabee was amazing. She was my first call every morning and she was a significant asset to the team.
Sussanah and Chris from ICON Media were great. Very understanding and wonderfully responsive yet patient.
And I +1 for Erica Lee and the Strategic Lee team. Solid work load, balanced, frank (and fun to boot).
Of course Brian Solis is hot too, but I haven't had the chance to work with him yet. - Mick Liubinskas
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This is a great well thought out and balanced post.
There are always a lot of angles to consider, word of mouth is always the strongest way to gain visibility, but then you also need continued support with reputation management and another pair of eyes to take your vision and put into a well thought out and concise press release and even conversation with those who would not only be interested in your technology, but can benefit from it.
I think there is definitely room for both--of course if done correctly. - Pierce Mattie
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I think it has to do with the time factor to achieve some level of success.
I do believe that growing organically and natural are really outcomes of worthy products and services but there's also a competitive landscape to think of (aside from bleeding coffers) that put pressure on companies to make that leap and grab that PR lifeline. And let's face it, a great dev guy doesn't necessarily possess the skills to do the pitches and all the related aspects of marketing. It doesn't mean they can't learn but again it is all about the time you have allotted for it to succeed.
Best.
alain
mor.ph - Alain Benedict Yap
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Nice article Marshall. Really good subject to talk about.
Great PR skills is fantastic, and rare. As with most things it comes down to definition. If you want someone in PR to 'build awareness' then that's crap. If you want someone who understands the media, knows how to position you, knows when to put you out there and works in with your over all strategy - then that's a good start.
At Kazaa, Kelly Larabee was amazing. She was my first call every morning and she was a significant asset to the team.
Sussanah and Chris from ICON Media were great. Very understanding and wonderfully responsive yet patient.
And I +1 for Erica Lee and the Strategic Lee team. Solid work load, balanced, frank (and fun to boot).
Of course Brian Solis is hot too, but I haven't had the chance to work with him yet. - Mick Liubinskas
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I think Fungal vs Viral could work. slow growing and subversive... yet makes you pretty sick.. ;) - Jo Booth
Stop trying to be viral, and try to be engineering, engaging, targeted, focused, relevant, interesting, exciting, different, creative.
Aiming at a fifth step normally makes you trip! - Mick Liubinskas
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Stop trying to be viral, and try to be engineering, engaging, targeted, focused, relevant, interesting, exciting, different, creative.
Aiming at a fifth step normally makes you trip! - Mick Liubinskas
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I get this all the time out in public. I wonder if anyone ever comes up to him and says "you look a lot like this geek I know." - Robert Scoble
Robert - you should try to meet him and found out! that would be neat! - Susan Beebe
Absolutely. @Robert: Have you reached out to Hoffman? I mean, he seems a fairly interesting guy. Scobelizer interviews Philip Seymour Hoffman. You should do it. - AJ Kohn
Are we sure they're actually two *different* people? Has anyone actually seen them in the same room at the same time? - Sam
AJ: nope, never have reached out to him. Might be fun to do, but I'm hoping it happens organically, if it happens at all. - Robert Scoble
Gingo's! maybe seperated at birth? There is a story here... - wayne Mulqueen
@Robert: Organically would be nice. I'm a bit surprised fans (yours) haven't taken it upon themselves to lobby Hoffman. I'll definitely tune in for that episode. - AJ Kohn
I totally do! Thought the EXACT same thing a fewweeks ago! Too bad they don't SOUND alike. - Jeff McCord
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We've never called it Brand-streaming, but we make sure every startup we work with does this at the right time. It's a great way to 'be discoverable' by people looking for service/product out in the wild web, but it's also a great way to connect and live your personality.
Companies must absolutely get out and participate beyond their sites, especially for startups where most of their customers don't know who they are yet.
It is a challenge for big companies because it's a participation thing, not a control thing. You have to be real.
I also don't think it's a normal communications channel because it's not synchronous - i.e. I don't know whether you'll get the message because it's a stream (like Twitter) not a ordered queue (like email, or some email). That's what makes it good.
You've got to go with the flow to get joy. - Mick Liubinskas
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Yes, you can do brandstreaming, and I have put up a brandstreaming for my company on Friendfeed. Maybe it is not quite the same, but as European company with a presence in over 20 countries and in 8 languages, it is often difficult to find one channel to communicate with our customers. Now we can do it through Friendfeed, where we can stream our corporate blogs and use all the tools that are available for us to connect with our customers.
Here is our room:
http://friendfeed.com/rooms/pi... - Baard Overgaard Hansen
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Setting up a room on FF seems to be a good option for doing this. That way, you're not seen as a total interloper friending random strangers left and right -- if someone wants to keep up to date on your brand, they join the room. Of course, you'd be stupid not to try to recruit a few people into the room to start, but would have to tread lightly and look for people who already demonstrate a loyalty to and interest in your brand.
Would I join a Starbucks room? Sadly, yes. - Kate
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Agree with gregory_lent, as brandstreaming will be a big hurdle for the bigger companies. It sounds great, but to be effective in lifestreaming, a person or brand already has to be using the tools (and do them well) that feed into a life/brand stream. It's obvious why a company like Pandora will do well with brandstreaming, as they are already engaged on Twitter, Flickr and Facebook.
The companies that Twitter via an RSS feed, set up a Facebook account because everyone else did, has a YouTube channel with no new activity, and posts new blog entries once a month, will not have an impact with their brandstreaming efforts. Instead, they should pick one or two sites to focus their efforts on, engage a growing community, and then graduate to brandstreaming when it becomes the next step, not the next big thing. - Lauren Beyer
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Social is about people, brands are about a business - it has to be about real people who stream it - Mrinal Desai
Richard, this is a very important post. Brandstreaming is going to become more pervasive over the next year and is already in play with certain companies who realize the potential for aggregating content produced by the people representing the brand.
I'm also not sure that Pheedo coined "brandstreaming" as Chris Heuer, Jeremiah Owyang, Stowe Boyd and I have been discussing brandstreams going back to the first series of conversations around lifestreams. Most recently Jeremiah Owyang and I discussed FriendFeed as the most likely candidate for brandstreaming in today's social media market (you can see the term brandstreaming in comment #24 in Jeremiah's post that you linked to).
You've heard that old saying, "your reputation precedes you." On the social web, a brand's reputation is now in the hands of people as well...aggregating relevant and interesting content will help unify a company's presence online and help steer conversations in a positive direction. - Brian Solis
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Hi Richard and others -
Lucia here, from Pandora.
This is an interesting conversation!
I have to say though, I don't think of what I do as "brandstreaming." I go where there are fans of Pandora, and I communicate with them.
I think of my activity on Twitter, FriendFeed, etc. as kind of a scattered forum and listener advocacy. People find it pretty handy to have me available for questions and suggestions, and I share their feedback with our staff.
Twitter and FriendFeed aren't a pulpit for me so much as friendly fan club / help desk. My community manager role is basically an outbound version of what we've been doing passionately for three years - listening to our listeners.
:) Lucia
(Community Manager at Pandora) - Pandora Radio
first we had embedded reporters, now we've got embedded pr men? - linkman77
Brian, thanks for pointing out prior use of the term 'brandstreaming'. I did a google search for it before publishing this, but Pheedo came out top and I didn't see any other major uses of it in the google results. But in any case I've updated the post now with a note. - Richard
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We've never called it Brand-streaming, but we make sure every startup we work with does this at the right time. It's a great way to 'be discoverable' by people looking for service/product out in the wild web, but it's also a great way to connect and live your personality.
Companies must absolutely get out and participate beyond their sites, especially for startups where most of their customers don't know who they are yet.
It is a challenge for big companies because it's a participation thing, not a control thing. You have to be real.
I also don't think it's a normal communications channel because it's not synchronous - i.e. I don't know whether you'll get the message because it's a stream (like Twitter) not a ordered queue (like email, or some email). That's what makes it good.
You've got to go with the flow to get joy. - Mick Liubinskas
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BeeLing Poh yeah, they closed it down. Not supposed to be public yet. Oh, well, a little sneak peak for all you FriendFeed'ers who are awake! Almost as good as a Tom Green rap video, huh? - Robert Scoble
I didn't get a chance to play with it a lot but I really liked what I saw. Looking forward to the end of the NDA. - Aaron Krug
I've been working with the PeopleBrowsr team on it and it's really coming along nicely. I hope they lift the covers very soon. - Mick Liubinskas
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He's just using the Google Social Graph for that - you can actually do that (albeit in not as pretty a format) on Google's Social Graph page. Many more sites will start doing this in the future - Google makes it pretty easy to implement. (hint, stay tuned to SocialToo.com) - Jesse Stay
He emailed me - I have been a bit swamped, but I will take a look :) - Bret Taylor
The Twitter messaging system works again! :-) - Robert Scoble
Notice the average deal size! So if you're not worth 50m, then you're giving up more than 10% of your company. Plus, it shows they prefer to to big numbers, not small. More deals means more pain to manage. - Mick Liubinskas
"After 17 years in M&A, Derivatives and Trading, I'm spending my time with young entrepreneurs in and around financial technology and digital media.... Read more »
Recent Press
* paidContent.org
April 16, 2008 - Social App Incubator Buddy Media Raises $6.5 Million Second Round
* Fortune" - Mick Liubinskas
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