There are some talented people here on FF.
- Derrick
Watched Kung Fu Panda with my parents. Now watching football with my dad for the first time in my life. (Thanks for all the football lessons, folks.) :-)
time to get out the knives ... better yet, the lasereyes.
- marthalib
It's not just because you're a girl. They talk down to me like that too. I think anyone who doesn't give off the air of knowing exactly what they're doing gets talked down to.
- Internet's Tad
i shopped for a bike and the sales person told me to, "pick a pretty color." ONE SALE LOST, PAL.
- Marie is organized.
I'm now in the "You turned down our offer of pretty new tires" hazing period, this time featuring "we don't have a car for you to drive today after all (never mind that we'd "reserved" one for you last week) so we called Avis to bring one over."
- lris
from iPod
it's hilarious now, but it made me all twitchy when it happened. :(
- Marie is organized.
There was an article, or a book chapter, that I read once that documented that the best salesmen treat all customers the same, and never made any assumptions about their skill or budget, regardless of sex or race. Because you never know a) who that person might refer to you, and b) what their budget might be, regardless of how they present in the store. (cf old American Express ads)
- DJF
I vote for Laser Eyes... PEW PEW PEW.. wait, Avis? Iris, what type of dealership?
- MASTER OF THE OBVIOUS
Don't know what brand you're talking about, but seeing as how this industry puts bread on my table, it worries me when people have a bad time with dealers. And with the industry being in the state it's in right now, I can't fathom how you'd get treated poorly. If you're a mind to, go to the brand web site and lodge a complaint/concern. Also increasingly the auto companies are increasing their presence on social media. @ScottMonty is the go to guy for Ford. You can find him on FFeed and on twitter
- MASTER OF THE OBVIOUS
Yeah, I'm a little surprised, too, Barry. I don't know if this makes you worry less or more, but I drive a Honda, so I'm already not helping your state's economy. The dealership in WI was wonderful to me. The dealership here? Worst. Experience. Ever. No exaggeration.
- lris
I'm with Barry. Perhaps an email &/or tweet is in order?
- marthalib
I've done the "speak with the manager" thing. I'm looking forward to the ubiquitous post-service survey, though... I wish I could take the phone survey in red pen.
- lris
I'm sorry it was so sucky Iris :( We were amazed at how going through the Costco car program seemed to immediately cut the crap... and sad that it took that to actually be treated like intelligent people instead of mindless drones with $$.
- Nikki D.
Well Honda or otherwise, the dealer experience has to change. Competition is that stiff, margins are that thin. I'm surprised frankly that you were treated that way at a Honda dealership (and yes, I forgive you). I'd always assumed (perhaps wrongly) that they were "different". If you're ever in the market for a Ford, give me a holler. But definitely avail yourself of the survey and any online presence the company may have.
- MASTER OF THE OBVIOUS
Wow. That was a lot of upper-management groveling just now on the phone. Apparently there have been Meetings today, and trainings scheduled, and I can rent from them at a 25% discount from now on, and I have the general manager's cell phone for "anything I might need" (the mind boggles), and I may not have to pay for my next routine maintenance... So yeah, they screwed up.
- lris
You need to call the manager's cell & say, "The Library Society of the World owns your ass, buddy. You won't know when, you won't know how, but someday we will call you & ask a favor of you. It would be unwise of you to refuse us this favor." Then hang up.
- joshua "magic" neff
Glad to hear you heard back from someone, though sad that it occurred.
- Abigail
LOL, Josh. Also, glad they finally tried to get their acts together.
- marthalib
Very glad to hear this! My sense (from Saturn, at least, and from what little I've seen of Toyota) is that those post-service surveys go to Corporate (who/wherever the hell that is) and they are Very Very Important to the dealership's relationship with Corporate. The dealership does NOT want your red pen of death on that survey and will do whatever they have to in order to stave it off. Good on you for talking with the manager!
- Catherine Pellegrino
I had a car picked out, a price I was willing to pay, financing arranged. Went to the local dealer and walked out over less than $500 difference in price. Called a not-so-local dealer my family had done prior business with and made a deal over the phone to get the car I wanted at the price I wanted. "Sales manager" from 1st dealership called the next day to see if he could "do...
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- Sally: pecan pie master
I miss my Saturn dealership. I lurved them. Not only did they not jerk me around, but after the car got totalled they just GAVE me another one while I was waiting for insurance company to come through, nothing signed or anything. "You need a car to get to work, we'll still be here when all that shakes out. We're just happy you're safe and okay." Everything shook out a few weeks later,...
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- ωαřмaiden, MFA'd poet
I had one similar to Sally. I'd set up from NY to buy a car near my mom's (she was cosigning for me the poor grad student) and when I showed up the car was at a different location over an hour away and the guy I'd dealt with via email wasn't there. The only suggestion the manager I dealt with made was that I wait for them to get the car from the other location. I looked at him (all of...
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- Abigail
Glad it worked out Iris. At least the sales manager understands how high the stakes are these days.
- MASTER OF THE OBVIOUS
None of this surprises me for two reasons: 1. GM management never sets foot in a dealership. They have their vehicles delivered to their offices at HQ - serviced there too. 2. All the auto mfgrs used to buy a binder evetymodel year called The Maritz Syndicated Studies - an exhaustive quantitative (ie., a survey) study of the first- and second- quarter buyers and lessees of the model...
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- MaryB, BrandingBroadOfFF
from iPhone
Feeling glass-half-full about libraries in general, and glass-mostly-empty about everything else.
So jealous... I have 6th grade math... and laundry... and work.... *le sigh*
- MASTER OF THE OBVIOUS
I hate naps, actually. But 6th grade math sounds much worse. You win.
- lris
You. Hate. Naps?.... but they're like little sleeps... sleep prep... extra sleep...
- MASTER OF THE OBVIOUS
How to lose an entire afternoon: try answering an EndNote question only to find I need the newer version... which refuses to install on either my mac or my pc.
Heh. And after all that? The problem turns out to be that this prof is many versions behind in the EndNote software (like, from back before "web page" was a citable source).
- lris
ummm...any chance your alumni wanna become honorary alumni here?
- Sir Shuping
Lesson learned: you cannot use Quicksilver to start Quicksilver. If you want to start it back up after quitting it, you have to actually click through to the program. Tedious.
The DfR service is provided by JSTOR for use by the research community. It provides a set of web-based tools for selecting and interacting with content from the JSTOR archive. The service also provides the ability to obtain data sets via bulk downloads or using a REST API. Features provided by the site include: * Full-text and fielded searching of the entire JSTOR archive using a powerful faceted search interface. Using this interface one can quickly and easily define content of interest through an iterative process of searching and results filtering. * Online viewing of document-level data including word frequencies, citations, key terms, and ngrams. * Request and download datasets containing word frequencies, citations, key terms, or ngrams associated with the content selected. * API for content selection and retrieval.
- lris
Watching the sunrise, sipping hot chocolate, and reading The Winter's Tale. Taking friends to the airport soon and then planning on having as boring a day as possible.
Also, they unblocked FF since I was here last.
- lris
from iPod
Does your warranty cover it if she's found to be a witch? Oh, wait...
- Catherine Pellegrino
LOL. Probably, but only if the witchiness isn't my fault.
- lris
from iPod
sounds like the car warranty people have been talking to the health insurance people.
- DJF
Feeling pulled in many directions and a little overwhelmed. But now I have to go sit in the dealership's lobby for an hour or two, so I guess I'll just have to read a book. Poor me.
iris- i've said it before- you are beautiful inside and out.
- Pete
yes, I'm sure your viscera are lovely ;)
- marthalib
Oh martha, don't harsh my nice ;) I *meant* her character, which from personal experience I can testify is as breath-stoppingly lovely as her face
- Pete
Yeah, I'm gonna say that Pete is wrong and you are better looking on the outside.
- Steve is older than ever
Bah, leave my imagery alone ;) But the underlying theme is correct- iris is indeed gorgeous.
- Pete
I TOLD this class that if they wanted to study "globalization of sport" they'd have to start early and rely on ILL. In the last two days, 3 students have been horribly disappointed in our local holdings on "globalization of baseball" and "globalization of basketball." I TOLD YOU. *sigh*